June 10, 2013




Steps to Get Your PIM Omni-Channel Ready

The opportunities and challenges associated with product catalogs and product information management (PIM) have never been more pronounced than they are today. Omni-channel initiatives and “long-tail” approaches to product catalogs have placed a new level of expectations on businesses, and …

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In Marketing, Technology

acqusition

June 6, 2013




SAP to Acquire hybris

In what SAP is calling an effort to deliver the next-generation ecommerce platform, the software firm has announced plans to acquire the Swiss-based omnichannel technology company hybris.

SAP, in a press release, said the move will “provide enterprises with the …

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In CRM, Cross Channel

cell-phone-1

June 5, 2013




How to Improve Post-Sales Support through Mobile

Mobile commerce has arrived. A surge in tablet adoption – with one-third of American consumers expected to own one by 2015 – and the near ubiquity of smartphones has created a tipping point for mobile retail. By the end of 2017, mobile retail sales …

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In Contact Center, Cross Channel

a_com_logo_RGB

May 23, 2013




Amazon Tops Walmart in Brand Ranking

Amazon topped Walmart with a brand value of $45.7 billion and saw its value grow by 34% while Walmart grew by 5% to $36.2 billion in a top brand ranking, according to an article on AdAge.com.   The ranking done by BrandZ Ranking, credits …

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In Ecommerce, Global

showrooming-1-300

May 8, 2013




Omnichannel, In Store Data, and Mobile Are Retailers Top Priorities

Retail Industry Technology Trend Survey Finds In-store Data Collection Significantly Up; Omnichannel and Mobile POS Top Initiatives (via PR Newswire)
Download image SAN JOSE, Calif., May 7, 2013 /PRNewswire/ — In a challenging time for retail, many brick-and-mortar merchants are seeking to …

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In Cross Channel, Data & Analytics

shipping/delivery, shipping, shipping options, shipping charges, shipping and delivery, shipping strategy, logistics, transportation, packages, packaging, package delivery, shipping and packages, dunnage, UPS, FedEx, regional shipping

May 6, 2013




Ship-from-Store Distribution: Is It Right For You?

In order to compete with today’s multichannel retail environment, retailers must provide access to merchandise where shoppers want it.  In order to do that, many companies are executing a ship-from-store model as part of the fulfillment supply chain, according …

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In Must Reads, Operations & Fulfillment

omnichannel-pic-300

April 29, 2013




Retailers Struggle with Omnichannel Experience

Retailers delivering customers’ expectations and provide a seamless shopping experience – in-store, online or through a mobile device will gain loyalty and a competitive advantage that drives sales, according to an article on Risnews.edgl.com.

The article cited the Accenture …

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In Cross Channel, Ecommerce

April 15, 2013




Johnson Stephens Consulting Is a Premier Sponsor of Operations Summit 2013

APRIL 15, 2013 – Johnson Stephens Consulting, a supply chain operations consulting firm, is a Premier Sponsor of Operations Summit 2013, which will be held April 23-23 at the Hyatt Regency in Columbus, OH.

“We are pleased to be a Premier Sponsor as the …

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In Press Releases

March 26, 2013




Ship-To-Store In An Omnichannel World

Ship-to-store is an important option for merchants with brick-and-mortar stores because it gives customers options when ordering a product online, according to George Mollo, Founder of GJM Associates in a recent interview.

Mollo said ship-to-store is of value to any …

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In Ecommerce, Marketplaces

March 11, 2013




How to Deliver a Better Experience to Today’s Multi-touch Shopper

Many retailers are wary of the omnichannel consumer. How do you capture the attention – and purchases – of mobile savvy, price sensitive consumers who jump from their laptop, to tablet, to smartphone, to the store and back again?

The answer is, …

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In Channel Integration, Cross Channel

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