December 28, 2012




3 Big Ideas Retailers Won’t Achieve by 2013

Looking back at 2012, a handful of trends have dominated headlines in the ecommerce and retail space. These include the so-called omnichannel experience for consumers across all touchpoints, heightened privacy concerns and the use of big data to increase customer engagement …

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In Ecommerce, Mobile

December 14, 2012




The True Story of a Seamless In Store Return at Old Navy

On Nov. 26, or a day better known to the ecommerce world as Cyber Monday, I was given the assignment to use my iPhone 4S to shop online using any personal email promotion I received for that day in my inbox. …

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In Email, Mobile

November 16, 2012




How to Excel in the Holiday Season Ecommerce Frenzy

As if the holiday shopping period wasn’t a big enough challenge for retailers, the emergence of omnichannel shoppers and their ability to comparison shop at the speed of light imposes an incredible need for equally fast response from retailers.

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In Analytics, Channel Integration

October 25, 2012




3 Keys for Using Stores as Distribution Hubs

Implementing omnichannel distribution options like in-store pickup and ship-from-store are rising to the top of many retailers’ priority lists. But several store-level challenges must be addressed to realize the significant sales bump that can accom­pany omnichannel distribution.
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In Operations & Fulfillment, Opsandfulfillment_shipping

October 16, 2012




How to Turn Voters into Ecommerce Buyers

Historical trends indicate that U.S. presidential Election Days – like the one coming up on Nov. 6 – see a marked decrease in ecommerce spending as consumers focus on voting and watching election results.
“Many retailers simply accept election dip as a …

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In Ecommerce

October 3, 2012




NRF: Retailers Will Hire Half a Million Seasonal Workers

Retailers are expected to hire between 585,000 and 625,000 seasonal workers during the 2012 holiday season, according to projections compiled by the National Retail Federation. That is comparable to the 607,500 seasonal employees retailers hired last year, NRF said in a statement.
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In News

September 13, 2012




Nordstrom: Retailers Need a Focus on Customer Engagement

The future of customer experience does not lie solely at the hands of ecommerce, said Jamie Nordstrom, president of Nordstrom Direct. It calls for retailers to focus on creating the finest customer engagement both online and in the traditional store …

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In Channel Integration, Cross Channel

September 12, 2012




#shoporg12 Storified: The Day 1 Tweets

[View the story "#shoporg12 Day 1" on Storify] #shoporg12 Day 1 Here’s a collection of tweets by attendees of the Shop.org Summit in Denver on Sept. 11, 2012. Storified by Tim Parry · Wed, Sep 12 2012 05:34:56 Data+content=actionhero!: @shoporg Adobe’s Brent Dykes explains how …

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In Analytics, Ecommerce

September 12, 2012




Jerry Storch: Bricks and Mortar Stores Not Dead

For those who believe that ecommerce will be the downfall of the bricks-and-mortar store, you better think again, according to Toys R Us Chairman and CEO Jerry Storch.
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In Channel Integration, Cross Channel

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