April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

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April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

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April 10, 2014




Core Elements Flattening the Global Ecommerce World

Click the above image to read Baynote’s “World of Ecommerce” infographic, which provides even more data insights on the ecommerce powerhouses both here and abroad.

Alibaba’s plan to hold its IPO stateside signifies that ecommerce knows no boundaries. Ecommerce …

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In Ecommerce, Global

Forward to 2014 new year concept

December 10, 2013




Omnichannel Crystal Ball: What’s Ahead in 2014?

What will retail look like in 2014?  While shopper robots won’t appear in every store next year, we’re clearly headed toward a new era in retail automation, one that’s sure to completely transform the customer experience.

Just as …

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In 2014 Predictions, Channel Integration

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April 7, 2014




Should Rightsizing Be Retail’s Next Big Step?

Are retail stores destined to be a relic?

The media has been overrun lately with news that Staples, RadioShack, JC Penney, Abercrombie & Fitch and other iconic retailers have plans to shutter thousands of U.S. stores and lay off employees …

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In Must Reads, Omnichannel

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December 4, 2013




Clearing Up the Confusion Between Omnichannel and Multichannel

Omnichannel and multichannel, we hear these two terms used frequently – and often interchangeably – in the ecommerce world but in reality, they’re distinct things. Both strategies are important to brands, but in order to properly execute on them, you have …

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In CRM, Cross Channel

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April 2, 2014




Neiman Marcus Merging Stores and Online

Neiman Marcus Group, Inc. announced it is merging the merchandising and planning organization for Neiman Marcus Stores and Neiman Marcus Online into a single team to reflect the omnichannel direction of the brand. These changes will go into effect on …

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In Executive, General & Administration

Bloomingdales, Macy's Inc., macys, omnichannel, omnichannel fulfillment, omnichannel operations, online retail, Operations and Fulfillment, retail, ship from store, ship to store, in-store pickup

April 1, 2014




Jeff Gennette Named President of Macy’s Inc.

Jeffrey Gennette, who has served for the past five years as Macy’s chief merchandising officer, has been elected President of the Macy’s Inc., effective immediately. Gennette will report to Terry J. Lundgren, Macy’s, Inc. chairman and chief executive …

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In Executive, Leadership Team

March 31, 2014




J.McLaughlin Selects OrderDynamics

Apparel and accessries seller J.McLaughlin will work with OrderDynamics to expand its omnichannel fulfillment strategy and streamline operations.

J.McLaughlin, a rapidly growing 78 store retailer in the United States, is migrating from its in-house developed system to OrderDynamics’ retail …

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In Operations & Fulfillment, Press Releases

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March 27, 2014




A Snapshot Look at Ecommerce Payments in Japan

Japan is a major economic power, and its residents are very well-versed in ecommerce. So it is definitely a country where U.S.-based merchants should look if they want to expand globally. Here’s a snapshot look at payments in …

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In Ecommerce, Global

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