omnichannel-pic-300

August 18, 2015




Why Retailers Should Embrace Channels and Complexity

When examining the current state of the retail industry, omnichannel experts boldly assert that “channels are dead” and “consumers are in control,” while retailers confidently claim that they’re providing “seamless shopping experiences.” But a report released by the American …

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In Blog, Omnichannel

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August 18, 2015




5 Trends that Will Make or Break This Holiday Season

With the sun shining and current heat wave, it’s hard to believe it, but it’s time to start planning for the winter holidays.

Retailers are beginning to lay out their strategies for a successful holiday season, overflowing with …

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In Blog, Omnichannel

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August 18, 2015




Cross-Channel Customer Experience

The shopping landscape continues to change drastically. Today, consumers – your customers and prospects – are shopping in an environment full of ecommerce sites on mobile devices; they are being influenced through social media posts and enticed through tons of competitive email …

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In executive summary, Omnichannel

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February 27, 2015




Retail Business Networks: The Key to Omnichannel Integration

For some time, the titans of general merchandising — Costco, Target and Wal-Mart — have been transforming how they do business. Recognizing that the consumer is king, they are putting more emphasis on their supply chains and working with their suppliers and …

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In Blog, Must Reads

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February 26, 2015




UPS to Address Supply Chain Agility for Omnichannel Success at Operations Summit

The increasing complexity of today’s supply chain – brought on, in large part, by the surge in omnichannel retailing – will be a key theme and topic addressed at Multichannel Merchant’s 4th Annual Operations Summit, held April 14-16 in Louisville, …

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In Must Reads, Operations & Fulfillment

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August 15, 2015




Week in Review: Is an Exclusive Tmall Deal a Good Move for Macy’s?

Macy’s is heading East… to China. The department store retailer has formed a joint venture with Fung Retailing Limited and will have its own online store on Alibaba’s Tmall Global platform.

The joint venture, which is 65% owned by Macy’s …

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In Ecommerce, Global

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 12, 2015




Macy’s 2Q Sales Are Down 2.6%, But Terry Lundgren is Optimistic

Macy’s second quarter sales decreased 2.6%, but chairman and CEO Terry Lundgren was optimistic in a press release the company issued on Wednesday morning, even though he added that sales for the fiscal year will probably be down 1%.

“We expect an …

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In News, Omnichannel

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August 12, 2015




B2B Ecommerce Can’t Completely Copy its B2C Counterparts

[caption id="attachment_70392" align="alignright" width="140"] Steven Baruch, MSC Industrial Supply[/caption]

The more B2B ecommerce changes, the more it stays the same

Yes, there are more bells and whistles than ever in B2B ecommerce, but there’s not …

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In B2B, B2B

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February 19, 2015




Data Security, Omnichannel Initiatives Top Retail CIOs’ Priority Lists

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and digital innovation are top priorities for 2015.

According to the 2015 National Retail Federation/Forrester Research Inc. Retail CIO …

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In Data & Analytics, eCommerce

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February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

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In Blog, Omnichannel

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