April 7, 2015

How a Healthy Affiliate Program Can Improve SEO and PPC

Silos have always been a problem in the digital marketing world, limiting the ability of marketers to understand the full scope of the customer’s journey.  This is why now more than ever before companies are investing in omnichannel to …


In Blog, Must Reads

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

November 13, 2014

Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage

In its third quarter earnings call this week, Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

“I think …


In Fulfillment, inventory management

Walmart holiday mobile app on an iPhone

April 6, 2015

Why Mobile is the New Retail Hub

We knew it was coming. As consumers have grown increasingly dependent on their smartphones and tablets to make everyday activities more convenient, they’ve also adjusted how they shop. But it isn’t in the way that you might think.

In its …


In Blog, mobile

Ecommerce fulfillment, distribution center, Monoprice, Amazon, Dollar General, Ace Hardware, Home Depot, QVC, Primark

April 2, 2015

Automation and Technology Best Practices Revealed at Operations Summit 2015

Everyone wants to see how other multichannel and omnichannel companies apply automation and technology to their fulfillment operations. What are the benefits, challenges and the ROI?

My panel at Operations Summit 2015, April 14-16 in Louisville, KY, will showcase how Cabela’…


In Automation, Blog

Ace Hardware, omnichannel, omnichannel retail, omnichannel fulfillment, same-day delivery, in-store pickup, buy online pickup in store, BOPIS, retail, ecommerce

March 31, 2015

Ace Hardware Expands In-Store Pickup Nationwide

In another indication of the growing trend toward omnichannel retail fulfillment to meet rising consumer expectations, Ace Hardware today announced the national expansion of its in-store pickup program at participating stores.

The program was first piloted in the summer of 2013 …


In Fulfillment, Inventory

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

November 2, 2014

2014 Holiday Hirings Shift to Permanent, Omnichannel Positions

Nearly one quarter (24%) of retailers expect a significant increase (5% or more) in year-over-year sales during the 2014 holiday season, while another 70% are predicting sales will be on par with the 2013 season. That’s according to the eighth annual retail seasonal hiring …


In Holiday 2014, human resounces

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

October 28, 2014

How to Transform Omnichannel Retail from Myth to Reality

As you’re folding laundry at the end of a long day, you realize that your favorite pants are sporting stains from the tomato sauce-covered pasta that was yesterday’s dinner. Try as you might, the stain is there to …


In Blog, marketing

UPS, United Parcel Service, FedEx, United States Postal Service, USPS, Shipping/Delivery, shipping, holiday forecast, holiday peak 2014, 2014 holiday, retail, ecommerce

October 27, 2014

Retailers Preparing for Surge in Omnichannel Holiday Shopping

With expectations higher than ever for a merry omnichannel holiday season, retailers are assertively preparing their shipping operations to avoid delivery and service hiccups.

According to’s eHoliday survey conducted by Prosper Insights & Analytics, nearly eight in 10 (78.8%) retailers …


In Fulfillment, News

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

March 26, 2015

3 Lessons Learned From Target’s Marketing Approach

This month, new Target CEO Brian Cornell announced a series of initiatives to foster a more innovative, customer-centric approach to marketing. These initiatives include: closing all Canadian stores, investing more in their employees, adopting urban store models and harnessing the …


In Blog, Marketing

GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

March 24, 2015

Mobile App Drives Store Sales Gains for GameStop

By changing its mobile focus from conversions to engagement and influence, coupled with an enhanced mobile app experience and analysis of customer data from its PowerUp rewards program, GameStop has seen tremendous success in mobile-to-store sales.

From January 2014 – six months …


In customer experience, Engagement

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