January 1, 2006




Navigating the Multichannel MAZE

If the consumer landscape of the 20th century was anchored by stores, bolstered by catalogs, and reshaped by the Internet, then the emergence of the phenomenon called multichannel retail demands that merchants become expert practitioners of all three channels.
Right?

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In Channel Integration, Cross Channel

December 28, 2005




The Year in Review: 2005

There are two year-end traditions you can count on from the media: a review of the year that’s ending and predictions for the coming year. We’ll leave the prognosticating to the pundits. But before 2005 ebbs away, let’s …

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In Channel Integration, News

March 1, 2001




Pillar to Post

Turnover, technology, and CRM are the three most significant influences in the current call center market
The break room is a stark, noisy space in which the most prominent design features are vending machines and trash cans
Festooned with festive …

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In CRM, Opsandfulfillment_warehouse-20-03-2013

December 21, 2005




The AOL Winnah: Google, by a Knockout

It’s finally official: America Online and Google confirmed late yesterday that they have agreed to a deal under which Google will pay $1 billion for a 5% stake in AOL and AOL will retain Google as its search provider.
The board …

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In Uncategorized

December 19, 2005




Gazing into Marketing’s Crystal Ball: Managing Analytics

Marketers that effectively use analytics have a lot in common with fortune-tellers: They can “see” into the future. Unlike the traditional carnival clairvoyant gazing into a crystal ball, however, marketers who apply analytical techniques to their marketing programs can gain …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

December 19, 2005




The Ever-Changing Point of Sale: Multichannel Considerations for the Retail-Centric Organization

This article is the third in a series that examines how each of several existing sales channels–retail, catalog, and the Internet—can create customer acquisition, retention, upsell, and cross-sell opportunities by leading to more-sophisticated multichannel marketing communications and greater connectivity …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

December 15, 2005




MSN AdCenter Shows Search’s Targeted Future

As usual, the recent Search Engine Strategies conference held earlier this month in Chicago went heavy on the new: new ways to integrate search with video, podcasts, and phone sales, new ways to use mapping in local search, and new …

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In Uncategorized

December 15, 2005




Answers.com Offers Just the Facts

In the latest nod to the power of the Web community, Yahoo! last week launched Yahoo! Answers, a service in which seekers can pose questions that are too complex for simple search engines and get their answers from actual human …

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In Uncategorized

December 8, 2005




Mandel Buys Back ClientLogic’s List Business

Lon Mandel,CEO of Weehawken, NJ-based Specialists, bought the list management, brokerage,compilation, and insert media business back from Nashville, TN-based ClientLogic. Terms of the deal were not disclosed.
Mandel founded the Specialists in June 1987, in conjunction with majority shareholder …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

December 8, 2005




QVC Parent Buys ProFlowers Parent

Hoping to build a powerful stable of online properties, Englewood, CO-based Liberty Media, owner of the QVC home shopping network, bought e-tailer Provide Commerce in a deal worth $477 million.
The all-cash deal gives Liberty Media control of Provide’s family of …

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