May 3, 2006




Sizing + Storage + Velocity = Inventory Slotting Success

The following article represents findings from a recent teleconference conducted by Steve Trommer, vice president at Trommer and Associates, an Akron, OH-based facility planning company, who described the methods used for effective slotting or profiling prasctices.
The purpose of profiling, …

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In Uncategorized

May 2, 2006




Thinking Outside of the “Book”

As integration of multiple channels has become the norm rather than the exception, prospecting for customers has become more challenging. Today’s dynamic marketplace means you have more access to more potential buyers via the Web and stores and print—…

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In Channel Integration, Cross Channel

May 1, 2006




It’s a jungle in the DC

Did you hear the one about the guy who attended an industry conference and a reality television show broke out? That’s what happened during “60 Ideas in 60 Minutes: Fulfillment ‘Survivor’ Style,” a session at last month’s National Conference on Operations and …

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In Operations & Fulfillment, Opsandfulfillment_warehouse-20-03-2013

May 1, 2006




Beyond the basic model

Modeling has come a long way beyond the good old recency/frequency/monetary value (RFM). Thanks in no small part to the rise of cooperative databases, the types of models and the variables available have become more numerous and sophisticated.

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In Channel Integration, Cross Channel

May 1, 2006




Walking the forecasting TIGHTROPE

Forecasting inventory for seasonal demand takes philosopher George Santayana’s dictum “Those who cannot remember the past are condemned to repeat it” and turns it around to “Those who know a product’s history are able to repeat it.” In short, being …

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In Channel Integration, Operations & Fulfillment

May 1, 2006




A flourishing fourth quarter

The end of 2005 provided a profitable landscape for the large majority of publicly traded consumer merchants tracked for Multichannel Merchant. by Wellesley, MA-based investment bank Tully & Holland. Sales rose for all but one of the 11 companies tracked, while all of …

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In Uncategorized

May 1, 2006




New management

National Business Furniture
More than 49,000 business buyers have purchased from the National Business Furniture catalog or Website during the past 12 months. Customers spent an average of $750 an order.
Cost: $115/M
Selects: SCF, state, zip, gender, SIC, number of employees, sales …

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In Uncategorized

May 1, 2006




2006 Benchmark Report Contact Center

Despite the importance of keeping customers happy, merchants still have a way to go when it comes to improving service levels. According to Multichannel Merchant/O+F’s 2006 Benchmark Report on Contact Center Operations, in several key metrics — average speed of …

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In CRM, Operations & Fulfillment

May 1, 2006




Benchmark 2006 on E-commerce

We’ve all heard that it takes money to make money. That could be why respondents to this year’s Benchmark Survey on E-commerce are spending a mean 27% more on maintaining their Website than had last year’s respondents: $185,302 vs. $145,394.

Another significant finding: …

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In Channel Integration, Webchannel

May 1, 2006




Market snapshot: Gifts catalogs maintain a collection of buyers

Despite significant consolidation during the past few years — the acquisition of Signals and Wireless by the parent company of Art & Artifact, for instance, and the sale of Colorful Images to competitor Current — the number of 12-month buyers from gifts and …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

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