the-week-that-was-300

October 30, 2015




Week In Review: REI Says No to Black Friday

Instead of shopping on Black Friday, outdoor clothing and equipment retailer REI wants its customers to #OptOutside. The retailer, who has been vocal in the past about stores opening their doors on Thanksgiving, will keep its “closed” sign in its …

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In Data & Analytics, Ecommerce

UPS, United Parcel Service, FedEx, United States Postal Service, USPS, Shipping/Delivery, shipping, holiday forecast, holiday peak 2014, 2014 holiday, retail, ecommerce

October 27, 2014




Retailers Preparing for Surge in Omnichannel Holiday Shopping

With expectations higher than ever for a merry omnichannel holiday season, retailers are assertively preparing their shipping operations to avoid delivery and service hiccups.

According to Shop.org’s eHoliday survey conducted by Prosper Insights & Analytics, nearly eight in 10 (78.8%) retailers …

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In Fulfillment, News

UPS, peak holiday season 2015, FedEx, omnichannel

October 29, 2015




UPS Says Holiday Peak Volume Will Grow 10%

UPS is looking to save on costs through its expanded pickup program, with 8,000 U.S. locations, as well as by doing flex hiring of just-in-time labor to avoid the over-capacity and under-capacity issues that dogged it the past two holiday …

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In News, Operations & Fulfillment

customer-satisfaction-300

October 26, 2015




The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …

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In Blog

the-week-that-was-300

October 24, 2015




Week in Review: Sears Goes Back to the Future

Sears has introduced “Meet With An Expert,” a “free and first-of-its-kind service” that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store.

It seems fitting that Sears made this announcement on October 21, 2015, which was “…

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In Data & Analytics, Ecommerce

India ecommerce

October 22, 2015




India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …

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In cross-border, Global

horizontal mobile holiday

October 11, 2014




4 Ways to Enhance Your Omnichannel Holiday Strategy

During last year’s holiday season, retailers worked hard to create an omnichannel shopping experience. Retailers brought the online, in-store and mobile initiatives together to provide a seamless experience. And though not quite perfect (yet), this allowed shoppers to buy …

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In Blog, Must Reads

retail logistics, supply chain optimization, retail supply chain

October 9, 2014




Going Global in an Omnichannel World

A big trend today in retail is the convergence of retailers expanding their business globally while being an omnichannel retailer.

During a meeting at Shop.org, Borderfree chief strategy officer Kris Green told Multichannel Merchant that retailers need to make …

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In Ecommerce, Global

ecommerce fulfillment, shipping data, distribution data, Warehouse/Distribution Center, ecommerce shipping, direct-to-customer fulfillment

October 16, 2015




It All Adds Up: Analytics, Assortment Data Bolster Business

Without a doubt, the holidays can – and will – provide a critical stress test and opportunity for today’s leading retailers and suppliers to capture the hearts and wallets of consumers. Websites must stay up-to-date with the latest product details. Shipping needs …

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In Blog, Data & Analytics

email-screen-digital-2500-300dpi

October 16, 2015




Email, Loyalty Programs Must Work in Tandem

While retailers can take full advantage of their marketing plan through email and loyalty programs, both must work seamlessly across touch points or they run the risk of disappointing customers, according to a study by the National Retail Federation, in …

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In Must Reads

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