handshake

May 27, 2014




Why Customer Service and Distribution Go Hand-in-Hand

We know that merchants are breaking down silos to allow their customers a unified, omnichannel experience. But what’s going on behind the scenes?

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment …

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In Contact Center, Operations & Fulfillment

omnichannel-strategy-300

May 27, 2014




One-to-One Takes On a Whole New Meaning

Many people were talking about how to take one-to-one conversations to a whole new level at the recent IBM Smarter Commerce Event in Tampa.

For years, technology has enabled customer communication to be more personalized.  But finally, I’m seeing …

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In Blog, eCommerce

question-300

August 11, 2013




Pure-Play vs. Omnichannel: Which do Consumers Prefer?

Amazon.com made waves in July when its stock price topped $300 a share for the first time – but the e-commerce giant is not the only game in town. Omnichannel retailers such as Walmart, Target, and Best Buy are taking aim …

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In Channel Integration, Ecommerce

gap-inc-300

May 23, 2014




Gap Inc. Reports Increase In Online Sales for First Quarter

Gap Inc. reported an increase of 13% in online net sales  to $575 million on top of last year’s 27% increase, according to a press release. The company continues its progress toward bridging the growing digital world with its physical stores.

The …

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In Ecommerce, Global

HolidayPic-300

May 23, 2014




Why Early Preparation is Key to E-commerce Success This Holiday Season

The holiday rush for e-commerce shoppers is still months away, but e-retailers are already outlining and executing marketing strategies for 2014’s digitized shopping season. According to research from comScore, mobile commerce’s year-on-year growth rate jumped to 24 percent between 2012 and 2013, …

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In Ecommerce, Mobile

lids-macys-300

August 7, 2013




Lids Makes Omnichannel Deal With Macy’s

Macy’s Inc. and LIDS Sports Group, a subsidiary of Genesco Inc., announced each have signed an agreement to open a licensed team merchandise department in Macy’s stores and online, according to a press release.

Both companies plan to …

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In News

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

May 18, 2014




Is Amazon’s Reign as Ecommerce King Over?

Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for its respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?

No.

Not at all.

But earlier this month, CBS News …

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In Blog

May 19, 2014




Is Ship-from-store the Last Stand in the War on Amazon?

It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs.

One thing merchants are doing to take on Amazon is to implement …

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In Blog

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

August 1, 2013




Omnichannel Fulfillment Is Here To Stay

When it comes to various shipping options for the larger merchant, ship-from-store is not just a passing trend, according to Manish Chowdhary,  founder and CEO of GoECart.

These larger merchants, because of the heavy footprint they have with physical stores …

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In Cross Channel, Inventory

store_associte_300

July 31, 2013




Delivering the Omnichannel Promise This Holiday Season

What is the best way to reach and secure the anytime, anywhere consumer this holiday season?  According to Branden Jenkins, general manager of etail and retail for NetSuite,  the answer is omnichannel.

During a recent one-on-one interview with Multichannel Merchant, …

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In Cross Channel, Ecommerce

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