May 27, 2014
We know that merchants are breaking down silos to allow their customers a unified, omnichannel experience. But what’s going on behind the scenes?
While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment …More...
May 27, 2014
Many people were talking about how to take one-to-one conversations to a whole new level at the recent IBM Smarter Commerce Event in Tampa.
For years, technology has enabled customer communication to be more personalized. But finally, I’m seeing …More...
August 11, 2013
Amazon.com made waves in July when its stock price topped $300 a share for the first time – but the e-commerce giant is not the only game in town. Omnichannel retailers such as Walmart, Target, and Best Buy are taking aim …More...
May 23, 2014
Gap Inc. reported an increase of 13% in online net sales to $575 million on top of last year’s 27% increase, according to a press release. The company continues its progress toward bridging the growing digital world with its physical stores.
May 23, 2014
The holiday rush for e-commerce shoppers is still months away, but e-retailers are already outlining and executing marketing strategies for 2014’s digitized shopping season. According to research from comScore, mobile commerce’s year-on-year growth rate jumped to 24 percent between 2012 and 2013, …More...
August 7, 2013
May 18, 2014
Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for its respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?
Not at all.
But earlier this month, CBS News …More...
May 19, 2014
It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs.
One thing merchants are doing to take on Amazon is to implement …More...
August 1, 2013
When it comes to various shipping options for the larger merchant, ship-from-store is not just a passing trend, according to Manish Chowdhary, founder and CEO of GoECart.
These larger merchants, because of the heavy footprint they have with physical stores …More...
July 31, 2013
What is the best way to reach and secure the anytime, anywhere consumer this holiday season? According to Branden Jenkins, general manager of etail and retail for NetSuite, the answer is omnichannel.
During a recent one-on-one interview with Multichannel Merchant, …More...