February 18, 2014




Leveraging Data-Driven Consumer Insights to Optimize Omnichannel Engagement

There are revolutions happening in the way companies capture and analyze customer and prospect data. Multichannel Merchant and Neustar have developed a unique and timely study on how leading companies are leveraging customer data and predictive analytics technology to implement …

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In Whitepaper

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

December 22, 2014




Down to the Wire for Seasonal Shipping Peak 2014

As the 2014 retail shopping/shipping season roars to a close, the major carriers are seeing their numerous technology upgrades, investments and temp hiring expansions put to the test, while retailers have pushed cutoffs as far as humanly possible toward Christmas …

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In Automation, Fulfillment

2015-forecast

December 22, 2014




5 Email Marketing Predictions for 2015

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” While William Pollard may have been best known for his contributions to the …

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In Blog, Email

omnichannel-ecommerce-cloud-close-up-300

December 18, 2014




3 Personalization Pillars That Will Make (or Break) Retailers

Personalizing the online retail experience is arguably the single most important innovation retailers must embrace to thrive in the new omnichannel world. The convergence of brick and mortar operations with digital retail is happening faster than most ever expected. By …

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In Blog, Engagement

CommerceHub_Logo-300-200

December 18, 2014




CommerceHub to Acquire Mercent

Ecommerce provider CommerceHub today announced that it has signed an agreement to acquire Seattle-based Mercent, a retail technology company. The deal is expected to be finalized in January 2015, subject to customary closing conditions.

CommerceHub’s virtual-inventory platform integrates North America’…

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In News, PR Newswire

Bouclair_Home_300

January 29, 2014




Bouclair Home to Focus on Omnichannel Fulfillment

With the launch of its new ecommerce site, Canadian home décor and housewares retailer, Bouclair Home, has announced a new omnichannel initiative including buy online, pickup in-store, and buy online and return in-store.

Bouclair, which is using an on-demand …

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In Cross Channel, Ecommerce

Amazon, Operations Summit 2015, FedEx, FedEx Services, Shepler's Western Store, S&S Worldwide, iHerb, same-day delivery, next-day delivery, Operations and Fulfillment, shipping and delivery, Warehouse/Distribution Center, distribution center, fulfillment center

December 9, 2014




Amazon Testing Bikes for Ultra-Fast Delivery in New York

Amazon is once again pushing the ecommerce envelope, testing out the use of bicycle couriers in New York as part of a service called Amazon Prime Now, according to a report in the Wall Street Journal.

The service will provide …

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In customer experience, Fulfillment

nicole-miller-vip-300

January 25, 2014




Understanding the Omnichannel Approach

Modern business has rapidly evolved over the past few decades, and the retail industry is no exception. Whereas customers traditionally received retail offers and ads from stratified, disconnected sources, retailers can now operate on a combination of all retail methods.

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In Must Reads, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 8, 2014




The Power of Omni-Proofing Your Organization

Aligning an organization for omnichannel success through the implementation of a fool-proof omnichannel operation is no easy task. Omni-proofed means your business is able to provide the personal, seamless and connected experience that your consumers have come to expect.

The …

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In Blog, Omnichannel

Neustar_Optimize_Omnichannel_Infographic-300

January 22, 2014




Optimize Omnichannel Engagement With Actionable Consumer Insights

Download this infographic for a quick look to see how other marketers are using data-driven consumer insights to drive revenue and deliver personalized and satisfying customer experiences. All data is taken from an industry study conducted by Multichannel Merchant. You’ll …

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In executive summary, Executive Summary

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