Walmart holiday mobile app on an iPhone

November 13, 2014




Walmart Changing Image With 5 Days of Black Friday

Will Walmart’s 5-day-long omnichannel shopping event be the end of Cyber Monday, Black Friday, and Thanksgiving Day store openings? Probably not, but Walmart is the first major retailer to tell the general shopping public that America’s biggest shopping period is …

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In Blog, Holiday 2014

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November 12, 2014




Top 5 Holiday Shopping Trend Predictions

It’s the time of the year when retailers start running the holiday programs that has been in the works for months. Retailer success will be dictated by how well they meet consumer demands and expectations – a moving target for …

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In Blog, Cyber Weekend 2014

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

November 10, 2014




Amazon Testing Taxi Delivery Via Flywheel

Amazon has begun testing package delivery in San Francisco and Los Angeles using taxi-hailing mobile app Flywheel, according to Yahoo Finance.

Amazon is currently looking into a broader use of taxis as delivery vehicles. Taxis would represent Amazon’s latest …

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In Must Reads, Operations & Fulfillment

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

January 1, 2014




Omnichannel Retailers Stand to Win or Lose at Every Touch Point

The cardinal rule of retailing never changes: Customers punish poor performance. This has been true for as long as we’ve been buying and selling things – maybe 12,000 years or more. In one sense, nothing’s changed since that Sardinian farmer …

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In Must Reads, Omnichannel

AlexandAniLogo

November 5, 2014




Alex and Ani Sees Significant Lift in Email Revenue

Jewelry and accessories retailer Alex and Ani saw a 73% lift in monthly email revenue and 36% lift in monthly revenue through using abandoned cart emails, according to a case study.

Alex and Ani partnered with omnichannel personalization and marketing platform provider …

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In Ecommerce, Email

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October 31, 2014




Cross-Channel Marketing Success: 5 Steps to Successful Social Listening

In today’s multichannel marketplace, consumers choose their time and place to research and buy. They continuously change their buying habits, and they have no tolerance for brands that do not deliver what they want, when they want it, wherever …

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In Blog, Marketing

woman-holiday-shopping-300

October 31, 2014




3 Ways to Prevent Holiday Cart Abandonment

This year, online holiday sales are expected to grow between eight and 11% over 2013, to as much as $105 billion. That’s great news for businesses, but it’s not without its challenges: The overall increase in online shopping cart abandonment is …

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In Blog, Ecommerce

omnichannel-ron-burgundy-300

December 18, 2013




IBM Predicts an Omnichannel Shopping World

Now that you have watched the above video, are you surprised that IMB predicts “buying local will beat online” as a part of its 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, …

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In Blog, Customer Service

FedEx, FedEx Express, UPS, Shipping/Delivery, shipping, global, global shipping, global fulfillment, global consumers, China, chinese market, chinese consumers, ecommerce

October 28, 2014




7 Key Differences Between Chinese and Western Consumers

On Nov. 11, millions of Chinese consumers are expected to go online to shop during an event called the 11.11 Shopping Festival. To those in the West who have heard of it, this annual 24-hour sale, held on an unusual Chinese holiday …

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In Blog, cross-border

Forward to 2014 new year concept

December 10, 2013




Omnichannel Crystal Ball: What’s Ahead in 2014?

What will retail look like in 2014?  While shopper robots won’t appear in every store next year, we’re clearly headed toward a new era in retail automation, one that’s sure to completely transform the customer experience.

Just as …

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In 2014 Predictions, Channel Integration

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