GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

July 2, 2014

Rewards Data Helps GameStop Drive Omnichannel Growth

Even with all the growth in ecommerce, GameStop has found that most of its customers are using the company’s online channel to research products before making a purchase in store. And data from its PowerUp rewards program is generating …


In Analytics, Ecommerce

back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015

The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …


In Blog, Customer Service


June 29, 2014

Optimizing Omnichannel Order Picking and Fulfillment Operations

[caption id="attachment_50295" align="alignright" width="450"] A comprehensive cycle of consumer purchasing options need to befilled by a wide range of fulfillment channels to meet customer demand.[/caption]

Omnichannel and ecommerce retailers are being pressured into finding new and different …


In Fulfillment, Operations & Fulfillment


June 29, 2014

Understanding Omnichannel Inventory Dynamics

One key to success in omnichannel commerce operations is accurate, real time, complete visibility of inventory at all stages of the supply chain. This translates into knowing what is on hand, what has been sold and what is in transit. …


In Inventory, Operations & Fulfillment

May 18, 2015

NetSuite To Showcase The Power Of A Seamless Customer Experience At IRCE 2015

SAN MATEO, Calif., May 18, 2015 /PRNewswire/ – NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials /ERP and omnichannel commerce software suites, today announced its participation at the annual Internet Retailer Conference and Exhibition (IRCE), taking place June 2-5 …


In IRCE 2015

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

May 14, 2015

Macy’s Says Several Adverse Factors Caused Q1 Sales Dip

Fewer sales from international tourists due to the strong dollar, growing pains in omnichannel, bad winter weather, the West coast port strike and lower-than-expected general merchandise, apparel and furniture sales all acted as a drag on Macy’s sales and …


In News, Omnichannel

BCBGMAXAZRIA, BCBG, BCBG Max Azria, Operations Summit 2015, Innotrac, SmartHub, shipping and delivery, Operations and Fulfillment, customer experience, Excellent in Customer Experience Awards

May 11, 2015

BCBG Max Azria Group on Fulfillment Excellence

Alex Golshan, vice president of omnichannel and global ecommerce for BCBG Max Azria Group, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at delivering a high-touch fulfillment experience that is in line with a …


In customer experience, Operations & Fulfillment


June 10, 2014

The Gap Between Customer Expectations, Retailer Reality in Omnichannel

A new report from Forrester Consulting, commissioned by Accenture and SAP unit hybris, found that retailers’ ability to deliver a multichannel shopping experience is lagging behind customer expectations, according to a report in Business2Community.

Forrester found that 71% of consumers …


In Ecommerce, Inventory

Amazon, Amazon Prime Now, Amazon Flex, Uber, Postmates, FedEx, on demand economy, contract drivers, ecommerce fulfillment

May 7, 2015

Merchants Address Fast Delivery Demands

While so much attention is being paid to same-day and next-day delivery, members of a merchant panel at the recent Operations Summit in Louisville, KY said while they do all they can to decrease time-to-customer, instant (fulfillment) gratification isn’t …


In customer experience, Fulfillment

Growing Global 2015,, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

May 7, 2015

Alibaba Group Replaces CEO

Daniel Zhang, currently Chief Operating Officer of Alibaba Group, will become CEO of Alibaba Group, effective May 10. Zhang will replace Jonathan Lu, who will remain on Alibaba Group’s board of directors as Vice Chairman.

Zhang has been with Alibaba Group …


In Global, News

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