big-data-300

March 14, 2015




Retailers Are Marching Toward the Big Data Analytics Cloud

Did you know that two in three retailers are already leveraging or plan to leverage the cloud for big data analytics?

Only technology companies have a higher ratio, and retailers’ willingness to adopt the cloud outpaces other industries such as …

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In Big Data, Blog

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

December 4, 2014




Tax Group Targets Alibaba in Campaign

The Alliance for Main Street Fairness (AMSF) launched a television advertising campaign to educate lawmakers on what it calls “the imminent threat posed by China’s online mega-retailer—Alibaba—as it enters the U.S. retail market.” Retailers are imploring the …

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In Ecommerce, News

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

March 12, 2015




The 3 Trends Changing the Face of Global Ecommerce

[caption id="attachment_62882" align="alignright" width="150"] Zia Daniell Widger[/caption]

Global ecommerce is charging forward, with online revenues growing in every market in virtually every market around the world. China alone will generate over $1 trillion in online retail sales by 2019.

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In cross-border, Global

sales-tax-300

July 16, 2014




Marketplace and Internet Tax Freedom Act will Empower States

[caption id="attachment_50923" align="alignright" width="91"] Read the Senate bill here.[/caption]

After years of bills appearing before Senate and Congress, could sales tax enforcement on goods and services bought in the Internet finally be reality? Yes and no, depending …

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In Executive, News

ecommerce-order-flowchart-300

March 3, 2015




Optimizing Your Ecommerce Site for Impulse Sales

Social media has enabled people to keep up to minute on their favorite products and services. Real time marketing has given brands the power to connect with their current and potential customers. Adding these two ideas together can create a …

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In Blog, Ecommerce

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

March 4, 2015




What’s the Real Cost of a Fulfillment Error to Your Business?

Many multichannel merchants are partners with marketplaces like Amazon and eBay, and big-box retailers like Sears, Walmart and the like. With them you’re not just processing orders, managing inventory and agreeing to performance standards. Working with one of our …

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In Blog, Contact Center

amazon-radio-shack

January 21, 2015




Can Amazon and RadioShack be a Match Made in Heaven?

Is Amazon bailing on its plans for a New York City showroom? And can RadioShack be the answer to Amazon’s omnichannel plans?

That and more, tonight, on… Okay, the lead is a little dramatic, but sometimes we need to have …

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In Blog, marketing

omnichannel-ecommerce-cloud-close-up-300

February 27, 2015




Retail Business Networks: The Key to Omnichannel Integration

For some time, the titans of general merchandising — Costco, Target and Wal-Mart — have been transforming how they do business. Recognizing that the consumer is king, they are putting more emphasis on their supply chains and working with their suppliers and …

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In Blog, Must Reads

capitol-dome-300

July 29, 2014




Schedules That Work Act is the Next Assault on Profitability

Here is the latest assault on our industry’s profitability – federal legislation requiring over scheduling part time worker.  Our call center and fulfillment centers in many cases use part time labor and flexible schedules to adjust to order and shipping variations …

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In Blog, Executive

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 23, 2015




Walmart Plans Heavy Investment in Ecommerce

Walmart plans to invest at least $1.2 billion in its digital and ecommerce business the year ahead, according to an earnings call.

In 2015, Walmart delivered $486 billion in revenue and saw an increase in ecommerce sales of 22% to more than $12 billion.

The …

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In customer experience, Ecommerce

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