Walmart holiday mobile app on an iPhone

February 23, 2015




Mobile Commerce Matters More Than Ever

If there is one major lesson merchants learned during the 2014 holiday season, it’s that mobile mattered more than ever.
Mobile commerce went from being a necessary evil to an overnight game-changer. And the merchants that got on board with …

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In Ecommerce, executive summary

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 23, 2015




Walmart Plans Heavy Investment in Ecommerce

Walmart plans to invest at least $1.2 billion in its digital and ecommerce business the year ahead, according to an earnings call.

In 2015, Walmart delivered $486 billion in revenue and saw an increase in ecommerce sales of 22% to more than $12 billion.

The …

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In customer experience, Ecommerce

Ace Hardware, Ace, ecommerce, omnichannel, omnichannel fulfillment, same-day delivery, same day delivery, Uber, Lyft, Home Depot, Lowe's Hardware, Lowe', operations and fulfillment, retail, home improvement retail

February 23, 2015




Ace Hardware Rolls Out Same-Day Delivery Test

Ace Hardware has begun a pilot program of same-day delivery via its own associates at 33 stores in select neighborhoods in Florida, Illinois, Colorado, Maryland, Texas and Arizona. It is an extension of Ace’s in-store pickup program, which is available …

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In Fulfillment, News

Best Buy, Target, Walmart, Curbside, curbside pickup, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, mobile app, mobile commerce, m-commerce

February 20, 2015




Best Buy Expanding Availability of Curbside Pickup

Mobile app-driven startup service Curbside, which launched last fall by letting shoppers at 11 Target stores in San Francisco and at a mall in San Jose pick up purchased items at – well, curbside – has expanded to include three Best Buy locations …

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In customer experience, customer experience

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February 18, 2015




Driving Brand Loyalty in a Multichannel World

The gaps between media channels are closing. A modern day shopper might check into a physical store on a mobile device, redeem a coupon received via email in-store, and then recommend that product to all friends on Facebook. It may …

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In Blog, Must Reads

WholeFoods300

September 15, 2014




Whole Foods Market Partners with Instacart for In-store Pickup

Whole Foods Market (and one-hour grocery delivery service Instacart announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour. Customers will soon also have the convenient option to place orders …

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In News, Operations & Fulfillment

omnichannel-ron-burgundy-300

February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

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In Blog, Omnichannel

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

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In Blog, customer experience

mobile-transaction-300

February 9, 2015




Mobile Still Tops Retailers’ Priority Lists in 2015

As more consumers take to smartphones and tablets to shop with their favorite retail brands, retailers agree that keeping mobile at the top of their marketing priority lists is a smart move. According to the 2015 Shop.org/Forrester Research Inc.  …

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In Ecommerce, Marketing

Sears, Sears Holdings, Kmart, kmart.com, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, retail, online retail, ecommerce

July 10, 2014




Sears and Kmart Expand In-store Pickup Across Brands

In a move to consolidate its omnichannel offerings, Sears and Kmart will let customers pick up online orders at either store, regardless of which brand’s website is used, the Wall Street Journal reported.

Parent company Sears Holdings Corp. announced the …

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In Ecommerce, Fulfillment

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