customer-satisfaction-300

March 30, 2016




3 Ways Brands Struggle with Personalization

Modern consumers have high expectations of the brands with which they do business. Given the impact of social media, user-generated content, mobility and an increasingly competitive online marketplace, it’s really not surprising. On the one hand, consumers are constantly …

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In Blog, Ecommerce

sales-tax-300

March 11, 2015




Marketplace Fairness Act Introduced in Senate… Again…

Here we go again… A bipartisan group of Senators introduced a bill Tuesday that would allow local brick-and-mortar retailers to compete on a level playing field with out-of-state sellers.

The Marketplace Fairness Act of 2015 would give states the option to …

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In Blog, News

MFA-marketplace-fairness-act-300

February 10, 2015




Why the Marketplace Fairness Act Beats the Alternatives

Today in the U.S., ecommerce businesses are “more equal” than their brick-and-mortar peers. The Internet remains a tax-free zone, and the Marketplace Fairness Act remains shelved in the House of Representatives.

The Marketplace Fairness Act, which was passed by …

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In Blog, Executive

tmall-vs-jd

March 23, 2016




Tmall vs. JD.com: What’s the Difference?

If you want to sell cross-border into China via an ecommerce marketplace, it basically comes down to two choices: Tmall vs. JD.com.

George Gallate, CMO and EVP of Global Development for Merkle, says that with both of those options, …

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In cross-border, Global

contact-center

March 15, 2016




Empowering Your Call Center Agents to Handle Angry Customers

Customer service is a crucial component of any ecommerce business. When you get it right, it can be extremely rewarding — proof that you’re building a tribe of followers, cheerleaders, and referrers who love what you do. It’s this side …

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In Contact Center, Operations & Fulfillment

Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

March 15, 2016




Hermes’ BorderGuru Announces Logistics Partnership with Alibaba Group

Chicago, March 15, 2016 – Hermes, operator of the largest business-to-consumer (B2C) parcel shop network in Europe, announces its subsidiary, cross-border solution BorderGuru, has become the logistic partner to the Alibaba Group and its logistics affiliate Cainiao. The partnership will enable BorderGuru‘…

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In Fulfillment, Global

Growing_Global_Conference_logo_300

March 15, 2016




Tweeting Up with Growing Global Keynoter Melissa O’Malley

[View the story "#GrowingGlobal Tweet Up" on Storify]
 

Multichannel Merchant held its first-ever tweet up Tuesday, featuring Growing Global keynoter Melissa O’Malley, PayPal’s Director of Global Cross-Border Trade Initiatives.

During the tweet up, O’Malley answered questions about the opportunity to …

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In Global, Must Reads

free_shipping_300

March 16, 2016




Ask the Right Questions About Your Retail Freight Management Strategy

In just 24 hours, the U.S. Postal Service on average processes and delivers over 500 million pieces of mail. In the same timeframe, FedEx ships nine million boxes. While the logistics of shipping may be invisible to shoppers placing orders from …

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In Blog, customer experience

customer service, customer experience, call center, customer service reps

March 8, 2016




Customer Service in the Digital Age – How Much has Really Changed?

There has been a shift in perception of customer service as businesses across virtually every industry have undergone digital transformation. Nearly all of it falls within one of two buckets: For some, the digital age is a godsend for customers …

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In Blog, Ecommerce

Senate-building

August 18, 2014




What the Marketplace Fairness Act Means to Small Businesses

 

Before heading out for summer recess, the U.S. Senate made plans to extend the Internet Tax Freedom Act, which bars states from levying taxes on internet access. The act is set to expire November 1, 2014, but with strong bipartisan support …

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In Ecommerce, Marketplaces

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