ipad-300

April 20, 2016




How Retailers are Using mACP to Rethink the Omnichannel Experience

One of the most talked about trends in retail for some time has been “The Omichannel Experience” and how retailers can best give shoppers a consistent brand message across all touch-points.  Now that the concept has had time to mature, …

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In Blog, customer experience

omnichannel-shopping-300

March 25, 2016




Retailers Need to See Omnichannel as a Singular Effort

If retailers are looking at omnichannel as a singular effort, then they are in a good place, says DynamicAction SVP Global Marketing Sarah Engel in this video taken during a break at eTail West 2016 in February. That means they understand …

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In customer experience, Omnichannel

omnichannel-shopping-300

March 8, 2016




3 Predictions on How Omnichannel Will Be Omnipotent in 2016

It’s already happening. Gone are the days of fighting for parking spots near the mall food court and pushing rattling shopping carts through aisle after aisle. Omnichannel is allowing consumers to shop from the comfort of their living room …

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In Blog, Ecommerce

mobile-barcode-scanning-300

March 4, 2016




Winning Customer Loyalty Through Omnichannel Loyalty Perks

Reward programs and loyalty clubs are certainly nothing new in the world of retail. Sperry & Hutchinson introduced its stamp program, mainly used by grocers and gas stations, in 1896.

If you’re like most people, you never collected quite enough S&…

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In Blog, Loyalty

omnichannel-shopping-300

March 1, 2016




6 Steps to a More Effective, Holistic Omnichannel Strategy

Retailers typically focus their omnichannel capabilities with laser-like precision on customer-facing functions.

It’s a good start. But many struggle to maintain healthy margins because they forget to sync up with the key departments and processes that customers never directly …

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In Blog, Channel Integration

Target Corp.

February 26, 2016




Omnichannel Helps Target Hits Q4 Digital Sales Out of the Park

Target reported a 34% increase in digital sales in the fourth quarter, well ahead of Walmart (8% growth) and online sales in general as well as Amazon (both 15% growth), as free shipping and well-oiled omnichannel operations proved a winning combination. Walmart opted …

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In Ecommerce, Fulfillment

Nordstrom

February 22, 2016




Nordstrom Looking to Address High Cost of Omnichannel Fulfillment

While it has seen impressive increases in ecommerce, now representing 20% of sales compared to 8% just five years ago, Nordstrom is looking for ways to address the high cost of omnichannel operations, an executive told analysts on its fourth quarter earnings …

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In Fulfillment, fulfillment

skechers-300-200

February 18, 2016




Skechers Quickens Pace of Omnichannel Growth with Manhattan Associates

Skechers, the global leader in performance and lifestyle footwear, has selected Manhattan Associates Inc. solutions to orchestrate the omnichannel fulfillment of customer orders from across Europe and to drive ongoing business growth.

Having already deployed Manhattan’s warehouse management system (…

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In News, PR Newswire

27397_MCMOutlook2016_logo_web300

February 17, 2016




MCM Outlook 2016: Ecommerce’s Role Grows with Omnichannel and Mobile

As proven during the most recent holiday season, the convergence of ecommerce and bricks-and-mortar is more important for merchants than ever. Merchants working hard to prepare for the always-connected shopper, whether they buy from their smartphone and pick up in …

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In Ecommerce, executive summary

ecommerce returns

February 4, 2016




Omnichannel Returns Jump Significantly During Holiday Season

A higher percentage of retailers adopting more liberal returns policies to help drive sales, along with the general rise in ecommerce transactions, drove a significant increase in omnichannel returns during the holiday season 2015, according to ecommerce fulfillment provider Newgistics.

Patrick …

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In Ecommerce, Fulfillment

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