SocialMediaIcon-300

March 21, 2016




How Social Customer Service Affects Your Bottom Line

Happy customers are central to a successful business. That holds true whether you run a mom and pop shop or a national retail chain. So it should come as no surprise that social customer service has the power to impact …

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In Blog, Contact Center

eat-&-tweet

April 21, 2016




Eat & Tweet: Dishing on Memorable Moments

When was the last time you tweeted a picture of fresh strawberries or a pastry you ordered at a cafe? Whether you are an avid social media user or not, “eat & tweet” is becoming a pop phenomenon. So how can …

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In Blog, Marketing

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April 20, 2016




How Retailers are Using mACP to Rethink the Omnichannel Experience

One of the most talked about trends in retail for some time has been “The Omichannel Experience” and how retailers can best give shoppers a consistent brand message across all touch-points.  Now that the concept has had time to mature, …

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In Blog, customer experience

pakistan ecommerce

April 20, 2016




Jambo.pk Stacks Up Record Ecommerce Sales on Pakistan Day Sale

The ecommerce market appears to be is heating up in Pakistan.

After experiencing unprecedented traffic and sales on March 23 for its Pakistan Day sale, Jambo.pk Business Unit Head Farhan Ismail said that more such events are in the pipeline, …

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In Must Reads

Winning Customer Care

April 20, 2016




The Transition from Customer Service to Strategic Sales

When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a necessary evil rather than an opportunity.

E-retailers typically …

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In Blog, customer experience

MakersKit

May 19, 2016




DIY Retail Brand MakersKit Launches Monthly Subscription Box

LOS ANGELES, PRNewswire – This spring, MakersKit, the go-to destination for DIY kits and innovative projects announces the launch of its subscription box service, MakersKit Monthly. Each month subscribers will receive a featured DIY project, plus extra goodies with a …

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In Ecommerce, Fulfillment

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April 19, 2016




Achieving Online Success with an Ecommerce Partner

Year after year, more shoppers are making purchases online and through their mobile devices. According to the “Quarterly Retail Ecommerce Sales 2nd Quarter 2015” report by the Department of Commerce, ecommerce sales in the United States increased 14.1 percent in the second …

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In Blog, Ecommerce

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April 19, 2016




How Ecommerce is Keeping it Real with Virtual and Augmented Reality

2016 may well be remembered as the year of ecommerce. Walmart – once the brick-and-mortar retailer par excellence – has announced plans to dump $2 billion into its online efforts. Meanwhile, Amazon has eclipsed Walmart’s valuation and online sales of consumer …

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In Blog, Ecommerce

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January 20, 2016




How are companies integrating social media in the contact center?

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.

In the articles, session, and video below, we have pulled together some top resources for you to …

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In Operations & Fulfillment

January 19, 2016




How are companies integrating social media in the contact center?

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.   In the articles, session, and video below we have pulled together some top resources for you to …

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