November 12, 2015

Best Practices to Boost Your Customer Service Across Channels

In today’s retail economy, customers have high expectations.  Excellent customer service starts with offering a speedy and seamless experience across your support channels.
This infographic by TalkDesk will show you best practices for boosting your customer service on your phone …


In customer experience, Customer Service


November 11, 2015

The Big Fat Singles Day 2015 Pseudo Live Blog

EDITOR’S NOTE: Singles Day 2015 is here, and I was not awake around the clock… so while this is a running blog about Singles Day 2015, and is somewhat in chronological order, I can only say I am pseudo-live blogging the 11.11 Global …


In Blog, Must Reads


November 10, 2015

Free Trumps Speed for Holiday Shipping Policies

Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte’s 30th annual holiday survey of consumer spending intentions and trends.

Furthermore, the ubiquity of …


In Must Reads, Operations & Fulfillment


November 10, 2015

Why Ratings, Reviews and User-Generated Content Drives Customer Loyalty

Ratings, reviews and user-generated content are such an integral part of your ecommerce strategy. For retailers today, it is a must-have.
Ratings and reviews help drive traffic to the website, increase conversion rates, and provide retailers an inside look at …


In Ecommerce, executive summary


November 9, 2015

How Customer Feedback Can Make or Break Your Black Friday

It’s almost upon us—the most lucrative day of the year for many retailers. Black Friday is a competitive, high-stakes game. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this …


In Blog, Engagement


November 20, 2015

Week in Review: Is Black Friday’s Demise Over Exaggerated?

The Multichannel Merchant editorial team has been talking a lot amongst itself about Black Friday and Cyber Monday, and the alleged demise – and rebirth – of both super shopping days.

One thing we’ve noticed is that Cyber Monday is still kind …


In Data & Analytics, Ecommerce

customer service, customer care, Xerox, personalization, customer survey

November 25, 2015

Consumers Will Pay for Better Customer Service from Preferred Brands

A new report from Xerox reveals that over half of consumers would pay more for better customer care from their preferred brands.

The State of Customer Service 2015, which surveyed 6,000 consumers in France, Germany, the Netherlands, the United Kingdom and the …


In Contact Center, customer experience


November 4, 2015

Don’t Be That Retailer on Cyber Monday

For ecommerce marketers, preparing for the holidays is old hat. But, with November upon us and the unofficial start of the holiday season behind us, it’s time for some straight talk about Cyber Monday.

During the holiday season, retailers …


In Blog, Ecommerce

November 23, 2015

iguama Partners with ChannelAdvisor to Drive Growth in Latin America

MIAMI, Nov. 4, 2015 /PRNewswire/ – Latin American cross-border shopping mall, iguama, today announced its strategic alliance with ChannelAdvisor (NYSE: ECOM), which will drive sales from U.S. retailers to iguama customers in Latin America. Today, many U.S. brands do not …


In cross-border, Global


November 17, 2015

5 Reasons You Need to Follow Tim Parry on Twitter

Mike O’Brien isn’t the only Multichannel Merchant editor you need to follow on Twitter, no sir.  We definitely think you should also follow our Managing Editor, Tim Parry, too!

First things first, Tim’s Twitter handle is @ParryMCM. …


In Ecommerce, Global

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