customer-satisfaction-300

March 3, 2014




A Fantastic Customer Experience Doesn’t End With the Sale

Days after Valentine’s Day, 1-800-Flowers found itself still trying to make amends with customers whose flower and candy never arrived as promised. The company suffered another black mark when already-frustrated customers were unable to get through to the company …

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In Ecommerce, Inventory

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February 27, 2014




Holiday 2014 Expectations are High

The 2013 holiday season showed excellent ecommerce growth. But thanks to some unforeseen consumer trends, the best laid plans of retailers went awry. By analyzing holiday 2013 customer shopping pattern, merchants should be all set for the 2014 holiday season.In this executive …

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In executive summary

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May 8, 2013




Omnichannel, In Store Data, and Mobile Are Retailers Top Priorities

Retail Industry Technology Trend Survey Finds In-store Data Collection Significantly Up; Omnichannel and Mobile POS Top Initiatives (via PR Newswire)
Download image SAN JOSE, Calif., May 7, 2013 /PRNewswire/ — In a challenging time for retail, many brick-and-mortar merchants are seeking to …

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In Cross Channel, Data & Analytics

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April 29, 2013




Retailers Struggle with Omnichannel Experience

Retailers delivering customers’ expectations and provide a seamless shopping experience – in-store, online or through a mobile device will gain loyalty and a competitive advantage that drives sales, according to an article on Risnews.edgl.com.

The article cited the Accenture …

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In Cross Channel, Ecommerce

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January 30, 2014




State of Retailing Online: Mobile Tops 2014 Priority List

Corresponding with the growing number of mobile users among shoppers, retailers overwhelmingly agree mobile must be the number one priority for their digital business in 2014. According to the 2014 Shop.org/Forrester Research Inc. (Nasdaq: FORR) State of Retailing Online survey, …

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In Ecommerce, Marketing

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January 28, 2014




Personalization is Key to Snagging Valentine’s Day Shoppers

Maxymiser’s latest research study compares and contrasts the differing online shopping behavior and purchase activities of American men and women in the shopping process for Valentine’s Day.

According to Maxymiser’s research, the key to snagging the Valentine’s Day customer is …

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In Ecommerce, Marketing

January 27, 2014




Here’s the Digital Birthday Card I Made for My Wife

On Saturday, my wife’s 45th birthday, I made her this digital birthday card. I posted it to Facebook, for all our friends to see, and I was amazed at the likes and the feedback it received.

So I felt that …

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In Blog

Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

January 26, 2014




Future of Retail Includes Digitalized Stores

The retail landscape of 2014 is more digital than ever before, and integrating store and online operations is a key focus for retailers as ecommerce capable solutions increasingly supplant traditional point-of-sale and mobile technologies.

According to a new study conducted by …

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In eCommerce, Must Reads

March 26, 2013




Ship-To-Store In An Omnichannel World

Ship-to-store is an important option for merchants with brick-and-mortar stores because it gives customers options when ordering a product online, according to George Mollo, Founder of GJM Associates in a recent interview.

Mollo said ship-to-store is of value to any …

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In Ecommerce, Marketplaces

customer-automation-300

January 22, 2014




Customer Intelligence is the Key to Success

For the last few decades retailers have understood the need to know their customers. In one way or another, we have embraced this concept. Some of us are doing more email segmentation, others are doing display ad targeting and yet …

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In Analytics, Must Reads

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