January 13, 2014




Microsoft Extends Leadership in End-to-End Customer Interactions and Omnichannel Operations

Microsoft All In For Retail; Extends Leadership In End-to-End Customer Interactions And Omni-Channel Operations (via PR Newswire)
Microsoft Dynamics introduces advanced end-to-end capabilities for omni-channel retailing and supply-chain management; announces alliances with industry leaders Vantiv, Sitecore and an expanded relationship …

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In eCommerce, Operations & Fulfillment

UPS, comScore, shipping/delivery, operations and fulfillment, returns in store, ecommerce returns, returns policy, IRCE 2015, customer satisfaction, customer experience, ecommerce, mobile commerce, omnichannel, omnichannel fulfillment, multichannel

November 26, 2014




Automated Fulfillment Optimizes Shipping and Avoids Errors

Ask any small to mid-sized retailer the biggest risk center of daily operations and you’re likely to hear an answer that involves inventory. It’s where errors are costly, frustrate customers and affect entire business models.

Compounding that, errors …

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In Blog, customer experience

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January 9, 2014




Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

According to the survey, 74% of shoppers cite finding …

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In Ecommerce, Must Reads

comScore, ecommerce, holiday shopping, 2014 holiday shopping, holiday shopping season, green Monday, cyber weekend 2014, cyber week, black Friday, black friday 2014, desktop shopping, online shopping, retail, online retail

November 22, 2014




How to Boost Social Shopping Sales This Cyber Weekend

Are you prepared for the upcoming retail holiday season? Every year, online merchants get ready for the inevitable onslaught of customer orders on Cyber Weekend. That may sound a bit scary, but fear not because Cyber Monday can help push …

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In Blog, Cyber Weekend 2014

November 21, 2014




B2B Suppliers Are Investing in Ecommerce

As the volume of B2B purchases being made online continues to grow, B2B suppliers are responding by expanding their e-commerce platforms and overall omnichannel capabilities, according to new research conducted by Forrester Consulting in North America, France, Germany …

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In B2B, B2B

November 19, 2014




MCM Thursday: In Today’s Issue

Small Businesses Face Big Challenges this Holiday Season
Top 5 Holiday Shopping Trend Predictions
Is Amazon Using Product Listing Ads?
The Best and Worst Catalog Copy of 2014
Big Data a Big Omnichannel Driver

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In newsletters

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

January 1, 2014




Omnichannel Retailers Stand to Win or Lose at Every Touch Point

The cardinal rule of retailing never changes: Customers punish poor performance. This has been true for as long as we’ve been buying and selling things – maybe 12,000 years or more. In one sense, nothing’s changed since that Sardinian farmer …

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In Must Reads, Omnichannel

Walmart holiday mobile app on an iPhone

November 13, 2014




Walmart Changing Image With 5 Days of Black Friday

Will Walmart’s 5-day-long omnichannel shopping event be the end of Cyber Monday, Black Friday, and Thanksgiving Day store openings? Probably not, but Walmart is the first major retailer to tell the general shopping public that America’s biggest shopping period is …

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In Blog, Holiday 2014

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November 12, 2014




Top 5 Holiday Shopping Trend Predictions

It’s the time of the year when retailers start running the holiday programs that has been in the works for months. Retailer success will be dictated by how well they meet consumer demands and expectations – a moving target for …

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In Blog, Cyber Weekend 2014

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

November 10, 2014




Amazon Testing Taxi Delivery Via Flywheel

Amazon has begun testing package delivery in San Francisco and Los Angeles using taxi-hailing mobile app Flywheel, according to Yahoo Finance.

Amazon is currently looking into a broader use of taxis as delivery vehicles. Taxis would represent Amazon’s latest …

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In Must Reads, Operations & Fulfillment

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