August 1, 2001




A Death in the Family

Reporters are often compared with vultures, circling near-corpses and waiting for them to die. And I did feel somewhat like a bird of prey while following the last days of Foster & Gallagher (F&G), monitoring the company for signs of …

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In Marketing, Opsandfulfillment_warehouse-20-03-2013

August 1, 2001




FYI: Go for Broke

Got spare cash? Spend it on customer service, advises a Jupiter Media Metrix study. The number of people seeking online customer service is expected to double from 33 million in 2001 to 67 million in 2005. Faced with rising customer dissatisfaction, 74% of businesses expect …

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In CRM

July 31, 2001




Outsourcing Customer Service Abroad Can Cut Costs

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter Media Metrix. According to the report, companies that outsource customer service operations to offshore contact …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

July 30, 2001




Alloy Allies With CosmoGIRL

New York—Online teen beauty magazine CosmoGirl.com is getting a makeover. Teen apparel cataloger/media company Alloy Online has announced a partnership with CosmoGirl magazine and its Website, CosmoGirl.com. As a result of the partnership, Alloy will redesign …

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In CROSS CHANNEL: Package Delivery/Distribution, Shipping/Delivery

July 18, 2001




Study: Most Teens Don’t Buy Online

New York—Today’s teens may be tech savvy, but that doesn’t mean they’re spending online. According to a recent study by Internet marketing research firm Jupiter Media Metrix, 89% of teens ages 13-17 have never made an online …

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In Uncategorized

July 18, 2001




Movers and Shakers

Minneapolis-based Fingerhut Cos. promoted Steven A. Lightman to executive vice president, catalog. Lightman is now responsible for the operations and management of Fingerhut’s core catalog and its subsidiary catalog businesses. Most recently, Lightman was president of the company’s …

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In News

July 17, 2001




Who’s Hiring? Not Too Many Marketers

Owatonna, MN—A direct marketing employment survey shows that almost one-third of direct marketing companies have hiring freezes in effect. The study, conducted the week of July 9 by Bernhart Associates Executive Search/Wheaton Consulting Group, also shows that sales and …

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In News

July 11, 2001




Survey: M-Commerce to Account for Few Online Sales

New York–Although 40% of the U.S. population is expected to subscribe to a wireless Web service by 2006, mobile commerce (or m-commerce) will account for less than 2% of all online shopping, according to a report by research firm Jupiter Media Metrix. …

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In Uncategorized

July 1, 2001




Getting Your Assets in Gear

Keeping Website content constantly fresh, new, and in sync with your catalog and other sales channels is a challenge. Then there’s the task of managing all that content — not to mention other digital assets such as code, templates, and fonts — …

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In News

July 1, 2001




Falling Flat

Forget last fall’s double-digit circulation increases and expectations of equally heady sales boosts. Among the marketers interviewed by Catalog Age in late May through mid-June, just one in four plan to increase fall/holiday circulation this year. In fact, one-third …

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In News

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