June 1, 2001




Mergers & Acquisitions: First-Quarter 2001

The first quarter of 2001 was a hotbed of catalog industry mergers and acquisitions. Thirty-seven transactions were completed during the first three months of the year, compared to just eight during the first quarter of 2000.
Despite the number of deals during …

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In News

June 1, 2001




Lip Service

If your contact center doesn’t look like the control room of a spaceship, don’t despair — you’re not alone. Although we’ve been bludgeoned to death with all the technology we must have, from VOIP to Web chat, virtual reality to CRM, …

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In Channel Integration, CRM

June 1, 2001




WHAT LIES BENEATH

All the work you put into getting your Website up and running comes together in one place: the user interface.
An attractive home page is a critical part of the user interface. But a great interface design is more than …

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In News

June 1, 2001




Executive Forum: Pleasures and Perils of Passion Marketing

Tom Rosenbauer is vice president of mail order for Manchester, VT-based Orvis, a cataloger/retailer of outdoor sporting goods. An avid outdoorsman, he has eight books on fly-fishing in print.
Being in love with your product may exacerbate some basic …

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In News

June 1, 2001




CUSTOM BLENDS

Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center
If you like exotic, you’ll revel in the wide array of new contact center technologies. No more shopping for …

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In Channel Integration, CRM

May 29, 2001




CATALOG AGE Consumer Shopping Survey: Who’s on Top?

Stamford, CT – The people have spoken: J.C. Penney is the most popular catalog in the country. Of the 498 catalog buyers surveyed in the 2001 CATALOG AGE Consumer Shopping Survey, more than one-fourth said they’d bought from a J.C. …

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In News

May 22, 2001




On the Scene at the Jupiter Retailing Forum: E-Commerce Lives On

Chicago–Far from being dealt a death blow by the recent dot-com fallout, e-commerce and e-marketing are alive and kicking–and an increasingly important component of any successful marketer’s business. That was the theme of the May 21 opening address by Ray Arthur, …

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In News

May 9, 2001




Movers and Shakers

New York-based teen apparel cataloger/retailer Delia’s Corp. named Andrea M. Weiss to president and a member of the board of directors. Most recently, Weiss was executive vice president/chief stores officer of The Limited. Evan Guillemin, the former …

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In News

May 9, 2001




Financial Reports: Black Box, Henry Schein, Lands’ End, and More

Black Box Annual Income Up 31%
Pittsburgh—For its fiscal year ended March 31, networking products and services provider Black Box Corp. (Nasdaq: BBOX) posted net income of $64.2 million, up 31% from $48.9 million last year. Revenue growth outpaced income growth. The company’s …

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In News

May 2, 2001




Survey: Consumers Indifferent to Online Sales Tax

New York–Many consumers would not alter their online buying habits if Internet sales taxes were imposed, according to a recent Jupiter Media Metrix survey. The study found that 74% of consumers who have abandoned a purchase in the past do not …

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