MCM Thursday May 16, 2013

| MCM Staff

View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant May 17 , 2013 Designing Your Site for the Mobile Customer Executive Summary Report: Product Information Management Ron … Continue Reading →

Using Social Media as a Customer Service Tool

| Erin Lynch

brand followers are not just about using social media to gain coupons or deals from retailers, it’s the place to be heard. This infographic touches on the many ways retailers can use social media for customer service and how that can turn your company from “good” to “great.”

The IMb Evolution

| Daniela Forte

Evolving is inevitable especially in today’s digital age. Technology dominates a significant portion of our everyday lives from social media, the use of mobile devices and computers among other forms of technology. So it shouldn’t be a surprise that the U.S. Postal Service continues to evolve in the digital age as well.

Target Unveils Cartwheel on Facebook

| Erin Lynch

Target is attempting to do what so many ecommerce companies have been trying to do but failed: turning Facebook followers in Facebook buyers.

O+F Advisor May 15, 2013

| MCM Staff

View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics May 14, 2013   3 Tips to Spring Clean Your Ecommerce Strategy Using Social Media as a Customer Service … Continue Reading →

Catalogers Weigh in on Marketplace Fairness Act

| Daniela Forte

A group of catalogers and suppliers met with Congressional staff on Capitol Hill on Tuesday to discuss their concerns with the Marketplace Fairness Act which passed in the Senate on May 6.

MCM Tuesday May 14, 2013

| MCM Staff

View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant May 13 , 2013   ProQuest Uses ForeSee to Measure Web Customer Experience The New Paradigms of Retail … Continue Reading →

MCM Thursday May 9, 2013

| MCM Staff

View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant May 08 , 2013   Which Ecommerce Platform is Right for You? Make Mom Happy in 3 Seconds … Continue Reading →