Home Agent Trend Key to Reducing Attrition

| Curt Barry

Everyone knows that call center attrition rates are high. Employee turnover in call centers averages 25% — but for some unfortunate centers it may be as high as 90%-100%.

Finding Your Voice in Fulfillment Technology

| MCM staff

Voice-directed fulfillment which uses advanced speech recognition technology to voice-enable processes such as order picking, replenishments, put-aways, transfers and receiving, is slowly catching on with direct merchants. This wireless communications technology lets workers operate essential warehouse equipment and systems

Live From NEMOA: Orvis Gets Greener

| Patrick Barnard

Removing the 100-year-old dams the Penobscot River in Maine so wild salmon can once again make it to their original spawning grounds. Establishing a

Long Tall Sally Takes Leap Across Pond

| Jim Tierney

Tall gals take heart: Long Tall Sally, a U.K.-based multichannel apparel merchant geared toward tall women, is coming to America next month.

More Green Thoughts

| Curt Barry

On vacation last week, I was sitting on the shoreline of Maine, daydreaming and drinking a bottle of water. I noticed that the Poland Spring bottle seemed somehow different. It was thinner plastic, and had a few more ridges to hold on to it with.

QCI Direct Using Newgistics for Outbound Shipping

| Patrick Barnard

QCI Direct, which sells cleaning supplies and other home improvement products through its Home Trends, Sleep Solutions and Picket Fence catalogs, is now able to provide faster, better delivery thanks to the Newgistics Intelligent Logistics Management system.

Four Things to Know Before Buying a Robotic Palletizer

| Patrick Barnard

Robotic palletizers are becoming increasingly popular in medium- to smaller-sized distribution centers as they look to reduce labor costs, increase throughput, and improve reliability, safety and ergonomics.