Tooling around on PTS

| MCM staff

Shopping for industrial tools online can be a major production especially if a site is not up to snuff. Production Tool Supply sells such complex items

Google’s New Search: Universal, and Far from Remote

| Brian Quinton

(Searchline) Google’s made a major change in the way it displays its general search results. And while the impact may at first be small, the significance of that change will grow over time and eventually ripple through the very concept of optimizing Web pages for search.

L.A. Confidential: Contact Center Roundtable

| MCM staff

In February, Multichannel Merchant escaped the winter storms of the Northeast and jetted to sunny West Hollywood, CA, to discuss contact center management with a group of multichannel executives. Although the participants represented diverse merchandise categories, the challenges they face running a contact center and improving customer service are universal.

Resource Guide: E-commerce Platforms

| Tocky Lawrence

E-commerce solutions have evolved to include core functionality for navigation, shopping cart, checkout, shipping and handling, and taxes and some level of integration to an order management system (OMS), an enterprise resource planning (ERP) system, or a warehouse management system (WMS). Then there are the Web 2.0 options

Search Gets Social

| Brian Quinton

(Searchline) Nothing in the online advertising space has attracted more attention recently than the phenomenon of social networking.