Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

January 5, 2015




Amazon Sellers Sold More Than 2 Billion Items in 2014

Amazon announced that sellers sold a record-setting more than 2 billion items worldwide in 2014. The number of sellers on Amazon adopting the Fulfillment by Amazon (FBA) service to help scale their businesses and delight customers with Amazon’s award-winning fulfillment and customer …

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In Amazon, Marketplaces

tmall

January 5, 2015




Tmall Global GMV Up 1,000% Since February Launch

Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said.

Total gross …

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In cross-border, Global

staples-make-more-happen-300

January 5, 2015




Staples Extends CommerceHub Partnership

Staples negotiated a multi-year contract with CommerceHub, extending its decade-long partnership with the virtual inventory platform.

“CommerceHub’s platform and service are reliable and invaluable in helping Staples effectively expand inventory, manage suppliers and coordinate fulfillment,” said Peter Scala, Sr. …

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In Press Releases

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

Internet-Sales-Tax-300

July 21, 2014




TruST Urges Senate Not to Attach “Flawed” MFA to ITFA

The True Simplification of Taxation (TruST) Coalition has written a letter to Senate Majority Leader Harry Reid and Senate Minority Leader Mitch McConnell urging the U.S. Senate to not attach the “controversial and flawed” Marketplace Fairness Act to the …

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In Executive, Must Reads

MFAPic

December 4, 2013




Will Mom-and-Pop Sites Be Affected if the Marketplace Fairness Act Passes?

For more than a decade, federal and state lawmakers have attempted to craft legislation to regulate the collection of sales tax on internet purchases. The Marketplace Fairness Act of 2013 passed the Senate in May with bipartisan support and House bills …

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In Ecommerce, Executive

amazon-prime-full-horizontal_300

December 26, 2014




Amazon Signed Up More than 10 Million New Prime Members

Amazon’s 20th holiday season brought record growth to the company’s fast, free shipping program Amazon Prime – more than 10 million new members worldwide tried Prime for the first time. That’s the lede Amazon used for its annual Dec. 26 “Here’s …

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In Blog, News

domestic shipping, ecommerce, ecommerce returns, Endicia, FedEx, Free returns, IRCE, IRCE 2014, postage, returns, returns process, shipping, Shipping/Delivery, UPS, USPS

December 26, 2014




Step Up Your Returns Experience

With the big holiday sales behind us many merchants are now facing a steep increase in returns. It’s one of the most inquired about customer service questions prior to purchase, and arguably the most dreaded operational task.

Handling returns …

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In Blog, Must Reads

eBay, eBay Now, eBay Local, online marketplace, online sellers, eBay merchants, same-day delivery, click and collect, buy online pickup in store, Argos, Shutl, Amazon Fresh, Amazon Prime Now, Google Express

December 22, 2014




An eBay Local Pilot Grows in Brooklyn

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website …

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In customer experience, customer experience

September 26, 2013




TruST Outlines Potential Cost of Marketplace Fairness Act

Despite one coalition’s concerns that the Marketplace Fairness Act will put small direct-to-customer merchants out of business, at least one industry expert claims the impact on those merchants is over exaggerated.

Ernie Schell, director of Marketing Systems Analysis, wrote …

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In Cross Channel, Ecommerce

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