JDLogo-300

March 8, 2016




JD.com’s Net Revenues from Online Direct Sales Increased 55% in 2015

JD.com’s net revenues from online direct sales increased by 55%, while net revenues from services and others increased by 110% in the full year of 2015, as compared to the full year of 2014, primarily due to the increased revenues from JD.com’s …

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In cross-border, Global

Vermont Country Store

March 3, 2016




Vermont Country Store On Creating Agents as “Shopkeepers”

What does it mean to have your customer service representatives act not just as problem-solvers but as “shopkeepers” of your brand’s unique style?

Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, …

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In Contact Center, customer experience

omnichannel-ecommerce-cloud-close-up-300

November 3, 2015




3 Ways Black Friday and Christmas Promotions Benefit from an Online Marketplace

Many of the world’s biggest and most well-known retailers now operate their own online marketplace, including 50% of the U.S. top 10. From supermarkets to electrical retailers and department stores to sports & leisure, all have been attracted by the potential …

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In Marketing, Marketplaces

the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

Hayneedle

March 3, 2016




Hayneedle Acquisition an Opportunistic One for Jet.com

[caption id="attachment_81302" align="alignright" width="200"] Scott Hilton, chief revenue officer, Jet.com[/caption]

The recent acquisition of home goods seller Hayneedle by disruptive marketplace startup Jet.com was a good fit that came along at the right time, not …

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In Ecommerce, marketplaces

order confirmation email

February 25, 2016




How to Create an Award-Winning Email Communications Experience

In previous articles highlighting the awards, we’ve discussed how SmartHub Benchmarking calculates the finalists in the “Best Packaging” and “Best Shipping & Delivery” categories of the Excellence in Customer Experience Awards. Now we turn to the “Excellence in Brand Communications” …

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In Blog, customer experience

cross-border ecommerce

December 16, 2015




4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data

Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.

In what Forrester Research has dubbed the “Age of the Customer,” consumers are widely …

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In Blog, customer experience

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

February 29, 2016




The Consumer Shopping Experience is Changing B2B Ecommerce Forever

The online shopping experience has never been better, thanks in large part to Amazon. The company’s unparalleled focus on delivering first-class customer experience has given consumers greater expectations in terms of service, delivery, choice and price transparency.

Further, Amazon …

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In B2B, Blog

AmazonBusiness-300

October 5, 2015




What Amazon Business Means for the Changing B2B Marketplace

The launch of Amazon Business signifies Amazon’s second major move into the wholesale arena. A larger and improved version of the former AmazonSupply, the new site touts its success to encourage businesses to buy wholesale products from the site. …

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In B2B, Blog

sales-tax-300

July 16, 2014




Marketplace and Internet Tax Freedom Act will Empower States

[caption id="attachment_50923" align="alignright" width="91"] Read the Senate bill here.[/caption]

After years of bills appearing before Senate and Congress, could sales tax enforcement on goods and services bought in the Internet finally be reality? Yes and no, depending …

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In Executive, News

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