back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015




The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …

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In Blog, Customer Service

handheld-scanner-inventory-300

August 31, 2015




Changing With the Seasons: Managing Inventory Based On Seasonal Demand

When it comes to selling seasonal merchandise such as shorts, snow boots, or costumes, proper planning is always key. This is just as true with your retail system as it is with your ordering methodologies or advertising buys.

Making the …

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In Blog, Inventory

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

the-week-that-was-300

August 21, 2015




Week in Review: A Mixed Bag of Retail Financials

In a week heavy with financial reports from major retailers, there were some clear winners and losers.

On the positive side of the ledger, Target reported strong sales and income and comp growth across its core categories, plus a 30% gain …

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In Ecommerce, Global

alibaba group, Alibaba, AliExpress, ecommerce, online marketplace, global ecommerce, Chinese ecommerce, cross-border ecommerce, online security, online security flaw, online security vulnerability, cyber security, cyber security threat

November 16, 2014




3 Steps to Protect Your Business’ Online Back Door

Security is a top concern for internet retailers, particularly during the crucial and high-traffic holiday season. Retailers spend a lot of time protecting the “front door” of their website using firewall rules, intrusion prevention and detection systems, web application firewalls …

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In Blog, Ecommerce

TargetToms300

November 7, 2014




Target and TOMS Join Forces to Give Back this Holiday Season

Well this is exciting – shoe and apparel brand TOMS and Target are teaming up for a limited-edition holidays collection, with a generous twist. Every Target and TOMS limited edition product a customer buys, the company is giving shoes, a blanket …

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In Blog, Cyber Weekend 2014

mckayla-amazon-prime-day-not-impressed-300

July 16, 2015




Consumers Were Not Impressed With Amazon’s Prime Day

[caption id="attachment_68944" align="aligncenter" width="625"] Overall, consumers were not impressed with Amazon’s Prime Day, and took to social media with their complaints.[/caption]

Wednesday turned out to be a Prime Day for Amazon… to hold a garage sale.

That …

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In News, PR Newswire

the-week-that-was-300

July 10, 2015




Week in Review: Prime Day is Coming, Prime Day is Coming!

The biggest news this week was probably Amazon’s announcement that they would launch Prime Day, its own selling holiday. July 15 (which is Prime Day, and the eve of its 20th anniversary) will be Amazon’s version of Alibaba’s Singles Day celebration, …

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In Ecommerce, Executive

JCPenney-1990-Catalog-Wishbook-on-Flickr

January 20, 2015




Welcome Back, JCPenney Catalog

Welcome back, JCPenney catalog. A part of all our direct-to-customer retail lives is coming back, according to a report in Wall Street Journal.

According to WSJ, the 120-page book will feature items from JCPenney’s home department and will be …

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In Blog, Catalog

July 31, 2012




Lands End Gets Ready for Back-to-School Shopping

Want a mom’s perspective of #LandsEnd innovations for Back to School this year? Take a look: youtu.be/teuCgIIkNYU — LandsEnd (@LandsEnd) July 30, 2012

Previous Tweets of the Day

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In multichannelmerchant.com/tweet-of-the-day, Retail

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