May 20, 2015

The Limited Introduces Reserve Online, Ready In-Store

The Limited has launched Reserve Online, Ready In-Store, a program that allows customers to shop and place preferred items on hold for purchase and pick-up at their local store. Reserve Online, Ready In-Store is available at The Limited’s …


In Customer Service, Fulfillment


November 10, 2015

Free Trumps Speed for Holiday Shipping Policies

Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte’s 30th annual holiday survey of consumer spending intentions and trends.

Furthermore, the ubiquity of …


In Must Reads, Operations & Fulfillment


November 9, 2015

How Customer Feedback Can Make or Break Your Black Friday

It’s almost upon us—the most lucrative day of the year for many retailers. Black Friday is a competitive, high-stakes game. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this …


In Blog, Engagement


November 8, 2015

Mobile Apps are Springboard for the Holiday Shopping Season

With the holiday shopping season just around the corner, retailers are facing a slew of quandaries. What is this year going to look like? Will the buyers mostly shop online or in-store? What steps should you take to increase sales?


In Ecommerce, Mobile


April 20, 2015

Have You Considered Mobile Research In-Store?

Something’s amiss, but you can’t quite put your finger on it. Your in-store numbers aren’t hitting the mark and worse, they’ve become very unpredictable. It’s almost as if something else is determining what shoppers are …


In Blog, Marketing


April 10, 2015

3 Common In-Store Shopping Myths

While many may think that ecommerce is ruling retail, that simply is not the case.  Brick-and-mortar is alive and well, in fact 94% of retail sales in 2014 were made in-store in the U.S. totalling $4.4 trillion.  This infographic by inreality shows …


In Infographics


November 4, 2015

Don’t Be That Retailer on Cyber Monday

For ecommerce marketers, preparing for the holidays is old hat. But, with November upon us and the unofficial start of the holiday season behind us, it’s time for some straight talk about Cyber Monday.

During the holiday season, retailers …


In Blog, Ecommerce

Ace Hardware, omnichannel, omnichannel retail, omnichannel fulfillment, same-day delivery, in-store pickup, buy online pickup in store, BOPIS, retail, ecommerce

March 31, 2015

Ace Hardware Expands In-Store Pickup Nationwide

In another indication of the growing trend toward omnichannel retail fulfillment to meet rising consumer expectations, Ace Hardware today announced the national expansion of its in-store pickup program at participating stores.

The program was first piloted in the summer of 2013 …


In Fulfillment, Inventory


October 31, 2015

Holiday Selling Tips: Creating the One-On-One Experience

Can you make an impact this season at this late date and meet heightened expectation among shoppers for relevance and immediacy during the holidays?

Until recently, merchants could succeed during the holiday season with a one-size-fits-all approach. Holiday gift guides …


In Blog, customer experience


February 23, 2015

Walmart to Raise In-Store Pay

Walmart announced it would make comprehensive changes to its hiring, training, compensation and scheduling programs, according to this infographic by Walmart.  In-store employees will have the opportunities to get pay raises based on performance.


In Infographics, Omnichannel

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