omnichannel checklist

September 21, 2014




Your 5-point Checklist for Going Omnichannel

With the right digital strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint.

But every store operation is different and the right solution for one retailer may …

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In Customer Service, Engagement

February 3, 2014




Shoppers Want In-Store Experience to Match Online Convenience

Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study of “seamless retailing” by Accenture. In a survey of 750 adult consumers, 21 percent of …

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In Press Releases

January 14, 2014




LightSpeed Unifies In-Store and Online Retail Commerce

LightSpeed Unifies In-Store and Online Retail Commerce (via PR Newswire)
LightSpeed Web Store for Cloud offers professional retailers single window into entire business; LightSpeed now powers $6B in annual transaction volume, up 120 percent+ YoY MONTREAL and NEW YORK, Jan. 13, 2014 /PRNewswire/ …

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In Press Releases

macys-inc-300

September 15, 2014




Apple Pay, Same-day Delivery Highlight Macy’s Inc.’s Omnichannel Rollouts

Macy’s, Inc. has today outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Here are examples of emerging omnichannel strategy and …

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In News, Omnichannel

same-day delivery, ecommerce, operations and fulfillment, retail, Amazon, eBay, Walmart, Newegg, Google, Google Shopping Express, eBay Now, shipping/delivery, BI Intelligence, Business Insider

September 16, 2014




Same-day Delivery Rollouts Speed Up

Delivery times continue to speed up, as three major retailers – Foot Locker, Macy’s and Bloomingdale’s – announced plans this week to test or roll out same-day delivery.

Foot Locker, Macy’s and Bloomingdale’s are using Deliv to power its same-day delivery services.

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In Must Reads, Omnichannel

customer-satisfaction-300

September 16, 2014




5 Ways Retailers can Add Value to their Customers

Since the beginning of the global recession, retailers have increasingly relied on discounting to drive sales and encourage money-conscious shoppers to browse and make purchases in-store and online. While discounting can be a very effective tactic for shifting stock, it …

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In Ecommerce, Marketing

laptop-smartphone-tablet-300

September 16, 2014




3 Strategies to Convert More Mobile Traffic

Smartphones and tablets are the ultimate business tools, the coolest technologies and the biggest distractions any of us have ever seen. In the United States, 42% of American adults own a tablet computer; 58% of all adults carry smartphones, and they often …

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In Ecommerce, Marketing

Apple_In_Store

December 6, 2013




Apple Launches iBeacon App to Tailor In-Store Shopping Experience

With the help of Bluetooth technology, shoppers can now tailor their shopping experience inside one of 254 Apple stores throughout the United States, through the new iBeacon mobile app.

Apple launched the capability on Dec. 6 and, according to an article from …

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In Cross Channel, Ecommerce

Foot Locker, Lady Foot Locker, Kids Foot Locker, Foot Action, Champs, ecommerce, omnichannel, omnichannel fulfillment, retail, brick-and-mortar, same-day fulfillment, same-day delivery, apparel, footwear, sports apparel, shopping malls

September 11, 2014




Foot Locker Testing Same-Day Delivery in California

In a first in the athletic footwear and apparel space, Foot Locker has started a trial of same-day/next-day delivery at five stores in California, with plans to roll it out at its 1,300 locations across the U.S. and Canada …

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In Ecommerce, Fulfillment

Apple Pay

September 12, 2014




What Apple Pay Means for Omnichannel Retail

[caption id="attachment_54148" align="alignright" width="100"] Computop CEO Ralf Gladis[/caption]

Apple made a big splash this week with the introduction of its new i-devices: The iPhone 6, iPhone 6 Plus, and the Apple Watch. With it comes Apple’s entry into the …

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In Omnichannel, technology

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