Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

valentines-day-300

February 3, 2015




Become the Valentine’s Brand of Choice

With Valentine’s Day right around the corner, retailers are forming strategies to make consumers fall in love with their brand this February 14th and the weeks leading up to the big day. One engagement approach you can expect this …

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In Blog, Must Reads

Moki-300

June 16, 2014




5 Ways Tablets Change the In-Store Experience

It is retailers belief that store results will continue to erode unless they incorporate technology as part of the store experience.  Eighty-percent of retailers reported this belief, according to an infographic by Moki.
The adoption of mobile tablets as kiosks …

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In Infographics

valentines-day-300

February 2, 2015




3 Ways to Let Love Rule … In the Inbox

How would you respond if your subscribers asked, “What have you done for me lately?” (Feel free to evoke your best Janet Jackson impression.) You may have ended 2014 with stellar clearance deals, but ask yourself if you have really let …

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In Blog, Ecommerce

omnichannel-strategy-300

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

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In big data, Blog

mobile-transaction-300

June 10, 2014




How to Drive In-Store Traffic and Sales With Mobile

Mobile is still considered relatively new territory for retailers, and while they can create attractive mobile websites and roll out apps, games and other unique campaigns, the most important  mobile capabilities for retailers are enabling them to fall into three …

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In Ecommerce, Marketing

Amazon, Amazon.com, ecommerce, ecommerce marketplace, eBay, online sellers, online merchants, marketplace selling, ecommerce sellers, Quidsi, Diapers.com, venture capital, ecommerce competition

January 30, 2015




Jet.com Is an Ecommerce David Taking on Amazon’s Goliath

Jet.com, a disruptive startup based in Montclair, NJ, is going after Amazon by taking a new approach that allows sellers to undercut the ecommerce giant on price by using a system that finds and exploits cost inefficiencies in the …

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In Automation, customer experience

Ecommerce, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel strategy, retail, ship from store, ship to store, buying online, online shopping, GameStop, brick-and-mortar

January 27, 2015




GameStop Brings Mobile Shopping Cart to Brick and Mortar

GameStop announced at the National Retail Federation’s 104th Annual Convention & Expo that its plans to use Microsoft Azure cloud platform to continue to enhance the in-store engagement of its customers in interactive, informative and entertaining ways.

GameStop will be …

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In customer experience, mobile

Walmart holiday mobile app on an iPhone

January 27, 2015




Consumers Embrace Shopping from Smartphones

Consumers have embraced online shopping from their smartphones, boosting their spending by 125% across all product categories, according to the results of MarketLive’s latest quarterly Performance Index report.

Brick-and-mortar retailers and furniture-and-housewares retailers in particular reported even higher triple-digit increases in …

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In Ecommerce, Mobile

omnichannel-strategy-300

April 28, 2014




Deloitte Digital: Ecommerce’s Impact on In-store Shopping Grows

Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion, according to the latest study from Deloitte Digital. By the end of 2014, that number will climb to 50%, or $1.5 trillion of total store sales.

The study, “…

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In Must Reads, Omnichannel

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