capitol-dome-300

July 29, 2014




Schedules That Work Act is the Next Assault on Profitability

Here is the latest assault on our industry’s profitability – federal legislation requiring over scheduling part time worker.  Our call center and fulfillment centers in many cases use part time labor and flexible schedules to adjust to order and shipping variations …

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In Blog, Executive

Amazon, UPS, FedEx, holiday shopping, holiday 2013, holiday 2014, shipping/delivery, shipping, operations and fulfillment, seasonal workers, seasonal hires, holiday peak

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

amazon-prime-full-horizontal_300

December 26, 2014




Amazon Signed Up More than 10 Million New Prime Members

Amazon’s 20th holiday season brought record growth to the company’s fast, free shipping program Amazon Prime – more than 10 million new members worldwide tried Prime for the first time. That’s the lede Amazon used for its annual Dec. 26 “Here’s …

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In Blog, News

domestic shipping, ecommerce, ecommerce returns, Endicia, FedEx, Free returns, IRCE, IRCE 2014, postage, returns, returns process, shipping, Shipping/Delivery, UPS, USPS

December 26, 2014




Step Up Your Returns Experience

With the big holiday sales behind us many merchants are now facing a steep increase in returns. It’s one of the most inquired about customer service questions prior to purchase, and arguably the most dreaded operational task.

Handling returns …

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In Blog, Must Reads

Internet-Sales-Tax-300

July 21, 2014




TruST Urges Senate Not to Attach “Flawed” MFA to ITFA

The True Simplification of Taxation (TruST) Coalition has written a letter to Senate Majority Leader Harry Reid and Senate Minority Leader Mitch McConnell urging the U.S. Senate to not attach the “controversial and flawed” Marketplace Fairness Act to the …

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In Executive, Must Reads

MFAPic

December 4, 2013




Will Mom-and-Pop Sites Be Affected if the Marketplace Fairness Act Passes?

For more than a decade, federal and state lawmakers have attempted to craft legislation to regulate the collection of sales tax on internet purchases. The Marketplace Fairness Act of 2013 passed the Senate in May with bipartisan support and House bills …

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In Ecommerce, Executive

eBay, eBay Now, eBay Local, online marketplace, online sellers, eBay merchants, same-day delivery, click and collect, buy online pickup in store, Argos, Shutl, Amazon Fresh, Amazon Prime Now, Google Express

December 22, 2014




An eBay Local Pilot Grows in Brooklyn

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website …

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In customer experience, customer experience

holiday_shipping_300

December 17, 2014




How Are You Handling Your Address Data Quality During the Holidays?

Reliable shipping is something customers take for granted, and never more so than during the holidays.

Peak season is here, and delivery companies have plans in place to successfully deliver every last package:

The USPS added delivery on Sunday and …

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In Blog, Operations & Fulfillment

Amazon, amazon prime, Prime Now, fulfillment center, same-day delivery, same-day shipping, ecommerce, ecommerce marketplace, online marketplace, free shipping, Manhattan, bike couriers, ecommerce fulfillment, operations and fulfillment

December 18, 2014




Amazon Launches Prime Now, One-Hour Delivery in NYC

Continuing on its juggernaut of instant fulfillment of all kinds of stuff from “the everything store,” Amazon today announced Prime Now, a service that will allow Prime members in New York to receive household items like paper towels and laundry …

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In Fulfillment, mobile

omnichannel-ecommerce-cloud-close-up-300

December 18, 2014




3 Personalization Pillars That Will Make (or Break) Retailers

Personalizing the online retail experience is arguably the single most important innovation retailers must embrace to thrive in the new omnichannel world. The convergence of brick and mortar operations with digital retail is happening faster than most ever expected. By …

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In Blog, Engagement

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