Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

July 6, 2015

How to Survive and Thrive in Today’s Omnichannel World

The consumer is king, and wants what he wants when he wants it. Thanks to Amazon and big-box retailers, they expect to define their own shopping experience in real time. That experience—no longer constrained by physical location—is what …


In Blog, Drop Shipping


June 16, 2015

How SoccerPro Wins Big at Omnichannel

With FIFA’s World Cup rapidly approaching, and all the revenue opportunities it represented, SoccerPro needed to upgrade its digital omnichannel commerce platform before the first game was played. They called on GoECart, a provider of complete omnichannel commerce software …


In Ecommerce, Must Reads

June 10, 2015

JDA Software Partners with Google on Cloud-Based Omnichannel Solution

JDA Software Group, Inc. today announced an innovative new collaboration with Google aimed at leveraging the core strengths of both companies to deliver JDA’s next generation cloud-based omnichannel and supply chain solutions via Google Cloud Platform, a powerful public …


In inventory management, Omnichannel

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

June 4, 2015

Retailers Can Beat Amazon through Omnichannel, President Says

Jason Goldberger, president of and mobile for Target Corp., used a trip to this year’s Super Bowl with his father to illustrate a point to IRCE attendees about how retailers can beat

Goldberger said he …


In customer experience, fulfillment

June 3, 2015

Chinese Laundry’s Omnichannel Integration with Celerant Technology Leads to 20 Percent Drop in Canceled Orders

CHICAGO–(BUSINESS WIRE)–Renowned shoe brand Chinese Laundry announced today that a channel integration and inventory optimization initiative the company embarked upon with partner Celerant Technology has resulted in a 20 percent drop in canceled orders. The announcement was made on …


In Uncategorized


May 11, 2015

How 5 Companies Fight Showrooming Through Omnichannel

It’s no secret that online retailers have hurt the bottom lines of many brick-and-mortar stores, but the practice of showrooming just might be the final blow.

Showrooming happens when consumers examine merchandise in a retail store but buy online …


In Blog


May 7, 2015

Moss Bros Expands Internationally and Accepts Global Omnichannel Payments

Moss Bros is a leading UK formal menswear brand, established in 1851. In early 2013, the business sought to expand its digital footprint and revenue both domestically in the UK, and internationally, across multiple channels including desktop, mobile and mobile point-of-sale.



In Global, Must Reads

customer service, customer care, Xerox, personalization, customer survey

November 25, 2015

Consumers Will Pay for Better Customer Service from Preferred Brands

A new report from Xerox reveals that over half of consumers would pay more for better customer care from their preferred brands.

The State of Customer Service 2015, which surveyed 6,000 consumers in France, Germany, the Netherlands, the United Kingdom and the …


In Contact Center, customer experience


November 24, 2015

5 Ways Retailers Can Reach Gen Z

Millennials, Millennials, Millennials – retailers have been bombarded with information about the large, attention-grabbing generation of shoppers. But, an even bigger generational behemoth is hot on those Millennials’ heels – and they’re doing things differently than any other generation before. Gen …


In Blog, Marketing

horizontal mobile holiday

November 24, 2015

Black Friday is a Mobile Commerce Holiday

This year, mobile traffic will likely exceed 50 percent of all ecommerce traffic during the holidays, and year over year revenue from mobile commerce will continue to grow by the double digits, according to IBM’s Holiday Benchmark Data. It’s …


In Blog, Ecommerce

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