WilliamsSonoma-300

April 15, 2015




Is Williams Sonoma’s Business Model a Blueprint for the Future?

Williams Sonoma’s reported strong sales (+7.1 %) and earnings (+9.2%) in its recent 2014 earnings call while its stock is hitting $80, up by over +15% for one year and +185% for 5 years. While I always have been an admirer of their product I am as …

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In Blog, Must Reads

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

April 9, 2015




Alibaba, Forrester Research to Keynote Growing Global 2015

Many of your cross-border ecommerce questions are going to be answered from A to Z at Growing Global 2015. That’s “A” as in Alibaba Group’s Sherri Wu to “Z” as in Forrester Research’s Zia Daniell Widger, who will deliver the keynote …

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In Global

American Eagle Outfitters, ecommerce, omnichannel, omnichannel fulfillment, omnichannel operations, omnichannel retail, buy online pickup in store, ship from store, store to door

March 9, 2015




Omnichannel Results Exceed Expectations for American Eagle

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

Michael Rempell, COO of American Eagle, said in a call with analysts that the company’s buy online/pickup in store, …

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In Ecommerce, Fulfillment

SEO-300

April 7, 2015




How a Healthy Affiliate Program Can Improve SEO and PPC

Silos have always been a problem in the digital marketing world, limiting the ability of marketers to understand the full scope of the customer’s journey.  This is why now more than ever before companies are investing in omnichannel to …

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In Blog, Must Reads

Walmart holiday mobile app on an iPhone

April 6, 2015




Why Mobile is the New Retail Hub

We knew it was coming. As consumers have grown increasingly dependent on their smartphones and tablets to make everyday activities more convenient, they’ve also adjusted how they shop. But it isn’t in the way that you might think.

In its …

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In Blog, mobile

Operations Summit 2015, Crutchfield Corp., Cabela's, Colony Brands, Warehouse/Distribution Center, distribution center, distribution center automation, order fulfillment automation, voice-activated picking/packing, order fulfillment technology, Operations and Fulfillment, omnichannel, omnichannel operations, omnichannel fulfillment, omnichannel retail, drect-to-customer, direct-to-customer ecommerce

April 2, 2015




Automation and Technology Best Practices Revealed at Operations Summit 2015

Everyone wants to see how other multichannel and omnichannel companies apply automation and technology to their fulfillment operations. What are the benefits, challenges and the ROI?

My panel at Operations Summit 2015, April 14-16 in Louisville, KY, will showcase how Cabela’…

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In Automation, Blog

omnichannel-ecommerce-cloud-close-up-300

February 27, 2015




Retail Business Networks: The Key to Omnichannel Integration

For some time, the titans of general merchandising — Costco, Target and Wal-Mart — have been transforming how they do business. Recognizing that the consumer is king, they are putting more emphasis on their supply chains and working with their suppliers and …

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In Blog, Must Reads

Ace Hardware, omnichannel, omnichannel retail, omnichannel fulfillment, same-day delivery, in-store pickup, buy online pickup in store, BOPIS, retail, ecommerce

March 31, 2015




Ace Hardware Expands In-Store Pickup Nationwide

In another indication of the growing trend toward omnichannel retail fulfillment to meet rising consumer expectations, Ace Hardware today announced the national expansion of its in-store pickup program at participating stores.

The program was first piloted in the summer of 2013 …

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In Fulfillment, Inventory

OperationsSummit_tagline_OL

February 26, 2015




UPS to Address Supply Chain Agility for Omnichannel Success at Operations Summit

The increasing complexity of today’s supply chain – brought on, in large part, by the surge in omnichannel retailing – will be a key theme and topic addressed at Multichannel Merchant’s 4th Annual Operations Summit, held April 14-16 in Louisville, …

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In Must Reads, Operations & Fulfillment

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

March 26, 2015




3 Lessons Learned From Target’s Marketing Approach

This month, new Target CEO Brian Cornell announced a series of initiatives to foster a more innovative, customer-centric approach to marketing. These initiatives include: closing all Canadian stores, investing more in their employees, adopting urban store models and harnessing the …

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In Blog, Marketing

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