omnichannel, omnichannel fulfillment, ecommerce, order management system, OMS, forward logistics, reverse logistics, customer order lifecycle

July 27, 2015




Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …

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In Automation, Blog

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 12, 2015




Macy’s 2Q Sales Are Down 2.6%, But Terry Lundgren is Optimistic

Macy’s second quarter sales decreased 2.6%, but chairman and CEO Terry Lundgren was optimistic in a press release the company issued on Wednesday morning, even though he added that sales for the fiscal year will probably be down 1%.

“We expect an …

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In News, Omnichannel

b2b-stock-photo

August 12, 2015




B2B Ecommerce Can’t Completely Copy its B2C Counterparts

[caption id="attachment_70392" align="alignright" width="140"] Steven Baruch, MSC Industrial Supply[/caption]

The more B2B ecommerce changes, the more it stays the same

Yes, there are more bells and whistles than ever in B2B ecommerce, but there’s not …

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In B2B, B2B

batteries-plus-bulbs-300

July 15, 2015




Batteries Plus Bulbs Strengthens Omnichannel Capabilities with New Dynamic Ecommerce Platform

HARTLAND, Wis.–(BUSINESS WIRE)–Batteries Plus Bulbs, the nation’s largest and fastest-growing battery, light bulb and smartphone/tablet repair franchise, today unveiled its new website that aims to tie its online presence more tightly to its nationwide network …

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In customer experience, inventory management

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 5, 2015




Macy’s, Bloomingdale’s Roll Out Same-Day Delivery in 9 New Markets

CINCINNATI–(BUSINESS WIRE) — Macy’s announced that Macy’s and Bloomingdale’s are expanding same-day delivery service to nine additional markets, beginning this month, for products purchased online at macys.com, bloomingdales.com and on both brands’ mobile-enabled websites.

“…

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In PR Newswire

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 4, 2015




Macy’s To Expand Same-Day Delivery to 9 New Markets

After a successful fall pilot in eight markets, Macy’s this summer is expanding its same-day delivery service to nine additional metro areas, giving it greater reach than Amazon, which offers it in 14 markets. The service is being offered via …

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In Fulfillment, News

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 3, 2015




Retail Bloopers and the Role of Attribution in Delivering an Omni Experience

Recently, I was at a national big box chain store that I knew and loved. In addition to shopping my local branch of their store, I also often browsed their website on my home laptop, and had joined their mailing …

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In Blog, customer experience

mobile-barcode-scanning-300

August 3, 2015




3 Ways Brick-and-Mortar Stores Can Win at Webrooming

There is no stopping the rise of online shopping. The product options are endless, it’s simple, more convenient, often cost-efficient—and the list goes on. It’s no shock that ecommerce has been lauded the future of retail, reaching $1.5 …

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In Blog, Ecommerce

warehouse management system, order management system, WMS, OMS, Enterprise Resource Planning, ERP

August 3, 2015




Are You Holding Onto Your Fulfillment System Too Long?

In many cases, businesses are holding onto installed order management and ERP systems for more than 10 years – sometimes 15+ years – if they believe they’re the right fit. On the face of it, this is sound thinking considering the time and …

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In Blog, Fulfillment

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