free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

November 1, 2015

3 Holiday Retail Trends and 1 Keyword: Marketplaces

It’s crunch time. Near and far, merchants are busy preparing to roll out their holiday shopping strategies across multiple channels.

In 2015, we have seen new marketplaces, increased loyalty, and additional membership opportunities. We have also witnessed marketplaces shift their …


In Ecommerce, marketplaces


October 30, 2015

Week In Review: REI Says No to Black Friday

Instead of shopping on Black Friday, outdoor clothing and equipment retailer REI wants its customers to #OptOutside. The retailer, who has been vocal in the past about stores opening their doors on Thanksgiving, will keep its “closed” sign in its …


In Data & Analytics, Ecommerce

UPS, peak holiday season 2015, FedEx, omnichannel

October 29, 2015

UPS Says Holiday Peak Volume Will Grow 10%

UPS is looking to save on costs through its expanded pickup program, with 8,000 U.S. locations, as well as by doing flex hiring of just-in-time labor to avoid the over-capacity and under-capacity issues that dogged it the past two holiday …


In News, Operations & Fulfillment

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015

Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …


In Blog, Fulfillment


October 26, 2015

The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …


In Blog


October 24, 2015

Week in Review: Sears Goes Back to the Future

Sears has introduced “Meet With An Expert,” a “free and first-of-its-kind service” that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store.

It seems fitting that Sears made this announcement on October 21, 2015, which was “…


In Data & Analytics, Ecommerce


September 28, 2015

Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …


In Blog, Omnichannel

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 28, 2015

Wishing You A Very Happy Omnichannel Holiday

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season.


In Blog, Must Reads

India ecommerce

October 22, 2015

India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …


In cross-border, Global


September 24, 2015

Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at or at home or on the go on mobile devices, Kohl’…


In customer experience, Customer Service

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