April 26, 2016




Automating Authenticity: Use Marketing Automation To Help Customers Convert

In 2012, Gartner rather famously predicted that CMOs would spend more on IT than CIOs by 2017. While it remains to be seen whether that will happen, 25% of IT budgets were spent on digital marketing in 2014 with all signs pointing to increasing …

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In Automation, Blog

same-day delivery

April 26, 2016




Need for Delivery Speed Driving Ecommerce Distribution Investments

The need for speed in ecommerce distribution, driven largely by Amazon Prime’s two-day promise, is behind increased investments in distribution center technology as well as a trend toward more smaller, forward-based facilities closer to the customer, according to a new …

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In Fulfillment, Inventory

UK-Union-Jack-Flag

April 26, 2016




Rising Payment Fraud in UK Overwhelming Merchants with Misunderstood Chargebacks

Chargeback remediation specialist Chargebacks911 is urging merchants in the UK to understand and use reason codes in the light of newly released fraud statistics.

The figures from Financial Fraud Action UK reveal that financial fraud losses grew by 26% in 2015. The …

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In cross-border, Global

Ops Summit 2016 roundtable

April 25, 2016




Hot Topics Covered at Operations Summit, Growing Global 2016

[caption id="attachment_83317" align="alignright" width="300"] A breakfast roundtable discussion at Operations Summit 2016 in Cincinnati.[/caption]

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational …

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In Contact Center, customer experience

omnichannel-shopping-300

March 25, 2016




Retailers Need to See Omnichannel as a Singular Effort

If retailers are looking at omnichannel as a singular effort, then they are in a good place, says DynamicAction SVP Global Marketing Sarah Engel in this video taken during a break at eTail West 2016 in February. That means they understand …

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In customer experience, Omnichannel

smartphone-300

April 21, 2016




Are You Meeting the Needs of Today’s Multi-Device Shopper?

I don’t know about you, but the first time I stood in front of a product in a store and realized I could whip out my smartphone to check a price was one of the great “aha moments” of …

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In Blog, Ecommerce

mobile commerce

April 20, 2016




How Smartphones Help Retailers Do Mystery Shopping Better

Little doubt exists about the importance of mystery shopping to omnichannel retailers in ensuring a positive and consistent, 360-degree shopper experience.

Mystery shopping is a secret weapon of sorts, allowing retailers to recruit shoppers to visit specific stores to make …

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In Blog, Ecommerce

ulta-beauty-300

April 20, 2016




Ulta Beauty Named Retail Innovator of the Year

Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016.

The Retailer Innovator of …

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In customer experience, News

Radial

April 19, 2016




eBay Enterprise and Innotrac Rebrand as Radial

The recently-merged eBay Enterprise and Innotrac has rebranded itself as Radial.

Last November, Sterling Partners, which already owned eBay Enterprise, announced the acquisition of Innotrac’s operations team, with the intent of making it one of the world’s leading independent …

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In News, Omnichannel

Sport Chalet

April 18, 2016




Vestis Retail Group is Shuttering Sports Chalet

Vestis Retail Group bought Sports Chalet in June 2014. Today, it announced it will knock Sports Chalet down.

As part of the planned transition, Sport Chalet began store closing sales on April 16 at all 47 store locations, and immediately shut down its …

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In Executive, M&A and Financial

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