ecommerce returns

March 15, 2016




Growth in Ecommerce Returns Will Drive Facilities Demand

A new report from CBRE has found that the rapid growth in ecommerce returns is creating future demand for new or expanded facilities, even strategically located “quick response” operations near demand centers dedicated to handling reverse logistics.

“We think in …

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In Ecommerce, Fulfillment

Vermont Country Store

March 15, 2016




Training Agents to Reflect the Brand at Vermont Country Store

At Vermont Country Store, agent training goes beyond the standard product knowledge to ensuring that reps see themselves as brand ambassadors, and treat each person they interact with like they were family.

In this video interview, Kara Soulia, director of …

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In Contact Center, customer experience

omnichannel fulfillment

March 15, 2016




Ecommerce Return Rates Continue to Climb

Ecommerce and direct-to-customer companies are continuing to grapple with higher return rates, and how to address them in terms of logistics as well as capturing maximum value for the inbound goods.

The growth in ecommerce sales continues to drive a …

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In Ecommerce, mcm-outlook

omnichannel fulfillment

March 14, 2016




Amazon Effect Still a Major Driver in DTC, Ecommerce Operations

The effect of Amazon on the direct-to-customer and ecommerce landscape, and the changing customer expectations it has helped to engender, continue to be a major factor as seen in the ripples throughout the world of operations and fulfillment, judging by …

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In Fulfillment, fulfillment

ecommerce returns

February 4, 2016




Omnichannel Returns Jump Significantly During Holiday Season

A higher percentage of retailers adopting more liberal returns policies to help drive sales, along with the general rise in ecommerce transactions, drove a significant increase in omnichannel returns during the holiday season 2015, according to ecommerce fulfillment provider Newgistics.

Patrick …

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In Ecommerce, Fulfillment

omnichannel fulfillment

February 2, 2016




Were We Right About Omnichannel Fulfillment Trends?

There’s no doubt that omnichannel fulfillment has been a game changer for bricks-and mortar retailers.

Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders …

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In fulfillment, Must Reads

the-week-that-was-300

March 10, 2016




Week in Review: Amazon As Expected Buys Into Air Freight

Ending months of speculation, Amazon announced it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. That is where Amazon has reportedly been running air …

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In Data & Analytics, Ecommerce

omnichannel fulfillment

March 9, 2016




Do International Payment Offerings Make You a Global Merchant?

Less than half (41.9%) of merchants who took the MCM Outlook 2016 survey said their ecommerce sites are set up for global business. And 37.8% of those who say their ecommerce sites are set up from global business say it’s because they have …

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In Blog, cross-border

January 21, 2016




Omnichannel Order Volume Spiked 72% During 2015 Peak Season

eBay Enterprise, a leading independent omnichannel operations provider for the world’s leading retailers and brands, today announced the findings of its Digital Commerce Index based on data from millions of orders processed in 2015. The data shows ecommerce order volumes …

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In Omnichannel

ebayDemandware

January 21, 2016




Ebay Enterprise and Demandware Form New Alliance to Deliver Omnichannel Commerce

Demandware, Inc. a provider of enterprise cloud commerce solutions, and eBay Enterprise, an independent omnichannel commerce provider, have announced an alliance to develop a fully enabled omnichannel solution. The goal of this relationship is to deliver integrated access to the …

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In Ecommerce, News

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