question-300

January 20, 2016




How are companies integrating social media in the contact center?

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.

In the articles, session, and video below, we have pulled together some top resources for you to …

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In Operations & Fulfillment

omnichannel-ecommerce-cloud-300

May 9, 2016




8 Tips to Successfully Reevaluate Your Retail Organization’s Growth

The retail landscape is changing, and the future lies in cross-channel orchestration, as customers expect a seamless experience no matter how, when or where they shop. Are you prepared to deliver this experience as you grow your business?
Signs That …

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In Blog, Marketing

January 19, 2016




How are companies integrating social media in the contact center?

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.   In the articles, session, and video below we have pulled together some top resources for you to …

More...

In Uncategorized

social-media-icons-keyboard-300

March 7, 2016




What’s Next For Brands’ Social Marketing Strategies?

It’s no secret that social media can shape consumer behavior. After all, nearly half of Americans (47%) say Facebook has the greatest impact on purchase behavior (compared to 24% in 2011). And 50% of all Americans have a Facebook account.

It also feels …

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In Blog, Marketing

staples_fb_messenger_2_300

April 15, 2016




Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution

[caption id="attachment_83009" align="alignright" width="142"] Staples is an early adopter of the new Facebook Messenger chatbot. (Click to enlarge)[/caption]

Mark Zuckerberg launched Facebook Messenger’s chatbot revolution Monday at the Facebook F8 conference with the launch of bots for …

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In customer experience, Ecommerce

mobile commerce

April 7, 2016




Capitalizing on Mobile Content Consumption Without Killing UX

Mobile content consumption has skyrocketed over the past four years, and retailers, publishers and advertisers are wisely diving in to make the most of it both editorially and financially. But if the current backlash against digital ads on the desktop …

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In Blog, customer experience

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

April 7, 2016




Meeting Direct-to-Customer Order Fulfillment Demands

The consumer appetite for next-day and same-day order fulfillment can stretch DCs to their limits. DCs with processes and procedures in place to drive efficiency for wave-based batch picking throughput must address new challenges presented by direct-to-consumer (DTC) and ecommerce …

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In Blog, Fulfillment

subscription box

April 7, 2016




How to Box Your Brand with a Subscription Service

Visits to leading subscription box sites like Birchbox, Blue Apron and Loot are up nearly 3,000% during the last three years, according to Hitwise data. For consumers who came of age in the digital era, subscriptions models are typically for electronic …

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In Blog, Fulfillment

newegg

April 6, 2016




Newegg Teams with Facebook Messenger to Enhance Ecommerce Customer Support

Newegg, a tech-focused e-retailer in North America announced it will begin using Facebook Messenger to provide customer support. Newegg is among the first companies to pilot Messenger for Business within their organizations.

Newegg currently offers a breadth of support options …

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In Contact Center, customer experience

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

May 2, 2016




Finding Your Customers Across Multiple Devices

Although marketers are getting closer to a completely seamless cross-channel experience for online shoppers, keeping tabs as they bounce between devices through the customer journey can still be difficult.

So when a shopper lands on your site—whether they’re …

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In Blog, customer experience

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