UPS, comScore, shipping/delivery, operations and fulfillment, returns in store, ecommerce returns, returns policy, IRCE 2015, customer satisfaction, customer experience, ecommerce, mobile commerce, omnichannel, omnichannel fulfillment, multichannel

June 6, 2015




Demanding Consumers Still in Driver’s Seat, UPS/comScore Study Finds

U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study. Done in conjunction with comScore, the study surveyed 5,000 U….

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In customer experience, IRCE 2015

BowandDrape6

March 31, 2015




Bow & Drape Creates Awareness through Social Media

Just before the holiday season, I came across a brand on Instagram called Bow & Drape. I had never heard of the brand, nor did I know what they made. Targeted toward women, Bow & Drape allows its customers to create custom …

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In Blog, Ecommerce

1800flowercom

June 4, 2015




How 1-800-Flowers Rode the Wave of Change

For 1-800-Flowers.com, connecting with people is what their business is all about. The company has experimented with new and innovative ways to connect with each other and build relationships.

“We all crave a sense of belonging, in essence …

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In Ecommerce, IRCE 2015

Operations Summit 2015, JackThreads, ecommerce, customer care, customer experience, customer call center, call center, contact center, social media, social media customer care

March 27, 2015




JackThreads Talks About Using Social Media in the Contact Center

David Tull, Customer Engagement Manager with Jackthreads and a speaker at Operations Summit 2015 (April 14-16, Louisville, KY), talks with Multichannel Merchant Senior Editor Mike O’Brien about how the startup began with a focus on social media in the contact center, …

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In customer experience, customer experience

June 3, 2015




Ready to Delight: Beyondsoft Debuts PCSSO Visual Shopping Solution for Internet Retailers

CHICAGO, June 2, 2015 /PRNewswire/ — Beyondsoft (Shenzhen Stock Exchange: 002649) today launched the Beyondsoft PCSSO Visual Shopping Solution, to help internet retailers deliver enchanting shopping experiences. The solution is directly integrated on a merchant’s website at key navigation points and delivers delightfully …

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In IRCE 2015

June 1, 2015




SLI Systems Announces Landing Page Creator

IRCE 2015, CHICAGO – June 2, 2015 – SLI Systems (SLI.NZ), a worldwide e-commerce provider for mid- to large-size Internet retailers and B2B sites, today announced the availability of SLI Landing Page Creator™. With the new solution, merchandisers can create and deploy shopper-friendly …

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In IRCE 2015

global-data-300

May 28, 2015




Merchants Should Remain On Course in Emerging Markets

Widespread industrial development and a rapidly growing global middle class have made the world’s emerging markets a focus area for both capital investment and consumer sales entities.

However, recent economic and political difficulties faced by Russia, Brazil, Turkey, and …

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In cross-border, Ecommerce

social-media-icons-ipad-300

April 23, 2015




Mobile and Social as Key Ecommerce Drivers?

Due to the shift in customers’ online shopping behaviors, successful retailers are employing certain tactics to meet – and make the most of – the shift consumers’ needs. Let’s explore five top trends, including social selling, the death of Black Friday, …

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In Blog, Ecommerce

Restaurant Equippers

May 26, 2015




Restaurant Equippers Cooks Up New Mobile Commerce Site

Unbound Commerce today announced the launch of a new, dedicated mobile commerce site for leading restaurant supplier Restaurant Equippers. The mobile commerce site launched on May 20.

Restaurant Equippers is one of the largest equipment and supply businesses in the industry, …

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In Ecommerce, Mobile

May 26, 2015




Olapic Announces Strategic Partnership with Listrak

Olapic, the visual marketing and commerce platform for collecting, curating and showcasing consumer-generated photos, today announced a strategic partnership and integration with Listrak, an omnichannel digital marketing retail platform that provides email personalization and retargeting specifically tailored for retailers. The …

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In Ecommerce, IRCE 2015

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