cyber-weekend

December 3, 2014




Cyber Monday Caps Record 5-Day Cyber Weekend

IBM (NYSE: IBM) today reported strong online and mobile sales for Cyber Monday 2014, capping a record five-day span for holiday shopping, based on consumer transaction data analyzed in real-time by the IBM Digital Analytics Benchmark.  The data-driven insight gives retailers …

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In Cyber Weekend 2014, Holiday 2014

holiday-data-santa-hat-300

December 3, 2014




3 Tips to Protect Your Holiday Shopper’s Data

With the 2014 holiday season coming into full swing, Americans will spend more than $600 billion, a 4.1% increase from last year. But it’s not all glee and twinkling lights out there.  According to the Credit Union National Association, a recent poll …

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In Blog, Data & Analytics

contact-center

November 16, 2014




Taking your Contact Center Across Borders

Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U….

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In Contact Center, contact center

nordic-flags-300

November 16, 2014




How to Connect With Nordic Customers

The Nordic countries – Sweden, Norway, Denmark, Iceland and Finland – are an attractive group of markets for international ecommerce businesses for a number of reasons. Their increasing sophistication and adoption in online shopping has driven curiosity with the quest …

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In Blog, Global

digi-key-logo-300

November 15, 2014




European Engineers Embrace Digi-Key for Online Component Sales

Digi-Key, a supplier of electronic components, has announced an enormous spike in web traffic and online orders placed by design engineers in Europe.

According to Digi-Key, engineers in Germany, the UK, France and Italy, among other regions of Europe, are …

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In B2B, Ecommerce

SocialMediaIcon-300

September 8, 2014




Social Media is About Discovery, Personalization and ROI

Social media has become more than just a channel today.  Retailers are finding innovative ways to leverage their brands using social media platforms.  With customers married to their mobile devices, it is imperative that retailers step up their social media …

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In Ecommerce, Must Reads

social-media

September 8, 2014




Social Media Gets Visual for Merchants

Reaching the shopper today is not just about engagement through conversation, but it is about how a consumer is visually stimulated when engaging with a brand on social media that could eventually lead them down the path to purchase.

There …

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In Marketing, Must Reads

tablet-shopping

November 30, 2014




Early Promotions, Online Shopping and an Improving Economy Changing the Face of Black Friday Weekend

Early holiday promotions, the continued growth of online shopping, and an improving economy changed the way millions of people approached the biggest shopping weekend of the year.

According to NRF’s Thanksgiving Weekend Spending Survey conducted by Prosper Insights & Analytics, 55.1 …

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In Cyber Weekend 2014, Holiday 2014

social-media-icons-keyboard-300

October 31, 2014




Cross-Channel Marketing Success: 5 Steps to Successful Social Listening

In today’s multichannel marketplace, consumers choose their time and place to research and buy. They continuously change their buying habits, and they have no tolerance for brands that do not deliver what they want, when they want it, wherever …

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In Blog, Marketing

U.S. Postal Service, USPS, data breach, USPS data breach, Postmaster General and CEO Patrick Donahoe, hackers

November 10, 2014




Customers, Employees Hit By USPS Data Breach

The U.S. Postal Service said today it had been the victim of a data breach this fall, but that the intrusion did not involve credit or debit card data of customers making retail and online purchases from USPS services …

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