Ecommerce, ecommerce returns, Amazon, Zappos, Dell, Gap, Neiman Marcus, Nike, Apple, Nordstrom, Target, Walmart, Sephora, StellaService, customer experience, holiday returns, free returns, returns processing

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks, StellaService Finds

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

November 27, 2012




2012 Warehouse Management Systems Roundup

Here’s the most comprehensive guide to Warehouse Management Systems that serve direct-to-customer fulfillment locations.

You’ll find not only a comprehensive list, but comprehensive data about theses systems and the companies that manufacture and support them.

You’ll learn about staffing, customer …

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In Channel Integration, Operations & Fulfillment

November 16, 2012




Wayfair.com Doubles Warehouse Space for Black Friday and Cyber Monday

Wayfair.com, an online retailer of home goods, has doubled its warehouse space by adding a total of 200,000 sq. ft. to its facilities in Hebron, KY, and Ogden, UT in preparation for Black Friday and Cyber Monday.
Follow US! @MCMerchant …

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In Email, Operations & Fulfillment

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

Warehouse/Distribution Center, warehouse, distribution center, warehouse automation, material handling, picking, packing and shipping, picking and packing, pick and pack, material handling equipment, operations and fulfillment

January 20, 2015




Start Planning Now for Fall and Holiday 2015 Peak Season Operations

You’ve barely finished shipping fall and holiday, but it’s time to assess your 2014 peak season operations performance and start planning for peak season 2015. What are your objectives for improvements in 2015? Here are eight steps to help you prioritize …

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In Blog, Fulfillment

Warehouse/Distribution Center, warehouse, distribution, fulfillment center, Amazon, Radio Shack, Kmart, Under Armour, FedEx, FedEx Ground, FreshDirect, Kingsdown, Operations and Fulfillment

January 13, 2015




O+F Distribution Center Roundup, Jan. 13, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Under Armour has started to hire managers for its distribution center being built in Mt. Juliet, TN. The facility is on track to …

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In Inventory, News

2015

January 10, 2015




3 New Year’s Resolutions for Retailers

During dramatic growth periods, companies must remain in total control to reap the benefits. For those looking to grow rapidly in 2015, meeting and exceeding revenue goals should be a deliberate process. The New Year is a perfect time to get …

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In Blog, Must Reads

tmall

January 5, 2015




Tmall Global GMV Up 1,000% Since February Launch

Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said.

Total gross …

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In cross-border, Global

August 15, 2012




What Are Your Warehouse Management System Priorities?

A recent Aberdeen Group study listed five priorities for an effective warehouse management system: cycle counting, real-time putaway, paperless receiving, bin-level location management, and order picking with mobile devices. We asked three operations experts to find out what their priorities …

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In Operations & Fulfillment, Opsandfulfillment_warehouse-20-03-2013

August 9, 2012




It’s Nap Time at Men’s Warehouse

Long day at work? Ready for an afternoon nap? Do it. It’s the most effective way to rejuvenate your brain. ow.ly/cPzV5 — Men’s Wearhouse (@menswearhouse) August 8, 2012

Previous Tweets of the Day

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In multichannelmerchant.com/tweet-of-the-day, Retail

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