AE

March 20, 2014




Winning Hiring Strategies for the Contact Center and Warehouse

We are just a few short weeks away from Multichannel Merchant’s 2014 Operations Summit conference, which is held on April 22 to 24, in Indianapolis. We have a tremendous line up of speakers and probably the best series of sessions in the show’s …

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In Contact Center, Operations & Fulfillment

gift-shipping-300

August 19, 2014




How Shipping Affects the Customer Experience

Delivering a consistently stellar customer experience remains the order of the day in 2014 and continues to fuel changes in how merchants get items from point of sale to the doorstep. This includes rising expectations of free or reduced shipping, ultra-fast …

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In executive summary, Operations & Fulfillment

Warehouse/Distribution Center, distribution center, warehouse, operations, Operations and Fulfillment, retailers, retail,

August 19, 2014




Is a Pop-up Distribution Center Right for You?

While pop-up retail is not new – dating back to California-based Vacant in 1999 – the concept of pop-up distribution centers is a fairly new one. Following the same idea, it involves setting up a temporary distribution center in a specific location for …

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In Fulfillment, Inventory

Amazon, Amazon.com, warehouse/distribution center, distribution center, fulfillment center, retail, online retail, online marketplace

August 18, 2014




Amazon To Open New Fulfillment Center in CA

Continuing its push to expand its footprint and get closer and closer to the customer, Amazon announced it was opening a fifth California fulfillment center in Redlands. The company now has nearly 5 million square feet of fulfillment space in the …

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In Ecommerce, Fulfillment

Amazon, Amazon.com, warehouse/distribution center, distribution center, fulfillment center, retail, online retail, online marketplace

August 8, 2014




Multichannel Merchant Presents: This Week in Amazon

It’s been a busy summer at Amazon: The ecommerce juggernaut added same-day delivery in 6 cities, said they’d open 15 new sortation centers, and introduced a smartphone that may or may not be an Amazon sales-driver.

In this video, Multichannel Merchant senior …

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In Must Reads, Videos

ios7-apps-300

August 6, 2014




What Retailers Can Learn from Personal Health Apps

When people are willing to hand over data about their heart, sleep cycles, medications, diet and exercise, why can’t retailers collect data without seeming creepy?

With wearable technologies from Fitbit, Basis and Jawbone now widespread, and mobile apps like …

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In Data & Analytics

same-day delivery, ecommerce, operations and fulfillment, retail, Amazon, eBay, Walmart, Newegg, Google, Google Shopping Express, eBay Now, shipping/delivery, BI Intelligence, Business Insider

August 6, 2014




Amazon Adds Same-Day Delivery in 6 New Cities

Amazon.com today announced that same-day delivery on more than a million eligible items is being added for customers in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.

As reported in Multichannel Merchant, Amazon has …

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In Ecommerce, Fulfillment

FedEx, FedEx Express, UPS, Shipping/Delivery, shipping, global, global shipping, global fulfillment, global consumers, China, chinese market, chinese consumers, ecommerce

August 6, 2014




Tmall or JD.com: Which Platform is a Better Fit?

Merchants considering JD.com and Alibaba for China market entry are to be twice congratulated for their perspicacity. China’s ecommerce market surpassed America’s in 2013, $298 billion to $263 billion, and has robust growth characteristics, especially in demand for western goods, …

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In Ecommerce, Global

Amazon, UPS, FedEx, holiday shopping, holiday 2013, holiday 2014, shipping/delivery, shipping, operations and fulfillment, seasonal workers, seasonal hires, holiday peak

August 5, 2014




Amazon to Open 15 Sortation Centers in 2014

In a move aimed at expediting its promise of Sunday delivery via the U.S. Postal Service, Amazon has announced plans to open 15 specialized sortation centers this year, which gets packages to nearby USPS offices for last-mile service.

The move …

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In Ecommerce, Fulfillment

sparkle-off-broadway-shoes-300

July 30, 2014




A Sparkling Social Engagement

In the summer of 2012, Off Broadway Shoe Warehouse partnered with Sony Pictures for a promotion centered around the release of the blockbuster movie, “Sparkle.” It was the ideal partnership: Sony Pictures wanted to promote its new movie and Off Broadway …

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In Engagement, Marketing

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