mailboxes_300

February 24, 2014




U.S. Needs to Pay Attention to Canada’s Delivery Decisions

Canada Post announced on Feb. 20 that 11 communities across the country will start receiving their mail through community mailboxes beginning this fall. This move is the first part of a five-year national initiative that could potentially save Canada Post $400 to $500 million …

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In Blog, Operations & Fulfillment

customer-satisfaction-300

March 3, 2014




A Fantastic Customer Experience Doesn’t End With the Sale

Days after Valentine’s Day, 1-800-Flowers found itself still trying to make amends with customers whose flower and candy never arrived as promised. The company suffered another black mark when already-frustrated customers were unable to get through to the company …

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In Ecommerce, Inventory

September 29, 2013




How to Be a Master of Digital Disruption

One of the most appealing—and yes, sometimes maddening—aspects of the digital era is that anyone can rewrite the rules. The cost of changing entire industries is quickly falling to zero. Give someone an Internet connection, a couple of …

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In Marketing

xmashire

September 25, 2013




Shaky Consumer Confidence Could Affect Seasonal Hiring

Even though merchants are gearing up for the additional hiring of seasonal employees this holiday, a new report has found that “shaky” consumer confidence and an increased in efficiencies in the retail space could prevent  seasonal hiring from hitting the …

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In Contact Center, Ecommerce

MFAPic

September 20, 2013




Marketplace Fairness Act Needs to be Streamlined

For remote-selling companies sales tax is a sustainable advantage, and local businesses and national retailers have been lobbying against it for years.

In the 1990’s, the Supreme Court opened the door for change but Congress hasn’t moved on it.  …

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In General & Administration, Tax & Regulations

TruST_Postcard

September 20, 2013




TruST Seeks Catalog Shoppers Input on Marketplace Fairness Act

[caption id="attachment_33955" align="alignleft" width="300"] Click to enlarge[/caption]

The True Simplification of Taxation, also known as TruST, is asking millions of catalog shoppers to let the House Judiciary Committee know how the passing of the Marketplace Fairness Act …

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In Catalog, Ecommerce

house of rep

September 18, 2013




House Judiciary Committee Releases Principles on Internet Sales Tax

The House Judiciary Committee released basic principles pertaining to the issue of Internet sales tax. To develop these principles, the Committee received input directly from taxpayers, industry and trade groups, and representatives of state and local governments. The principles are …

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In PR Newswire

cluster-box-300

July 24, 2013




USPS Changes May Affect Catalog Delivery

UPDATE July 25, 2013, 9:30 a.m.:The proposal to end the United States Postal Service’s door-to-door delivery service was approved by the House Oversight and Government Reform Committee yesterday in a 22-17 vote. The plan now heads to the House of …

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In Catalog, Marketing

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

July 18, 2013




Why Omnichannel Fulfillment Matters

Shopping habits, shopping devices, and shopping locations are interchangeable in the customer’s eyes, which is why it’s more important than ever for merchants to offer a wide variety of omnichannel fulfillment options, according to Bill Toney, senior vice …

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In Cross Channel, Customer Service

June 25, 2013




Dillon Joins Ulta Beauty as Its New CEO

Beauty retailer Ulta Beauty announced on June 24 the appointment of Mary Dillon as its new CEO and member of the Board of Directors effective July 1, according to a press release.  Dillon will replace interim CEO Dennis K. Eck who will …

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In Executive, General & Administration

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