July 18, 2013

Why Omnichannel Fulfillment Matters

Shopping habits, shopping devices, and shopping locations are interchangeable in the customer’s eyes, which is why it’s more important than ever for merchants to offer a wide variety of omnichannel fulfillment options, according to Bill Toney, senior vice …


In Cross Channel, Customer Service

June 25, 2013

Dillon Joins Ulta Beauty as Its New CEO

Beauty retailer Ulta Beauty announced on June 24 the appointment of Mary Dillon as its new CEO and member of the Board of Directors effective July 1, according to a press release.  Dillon will replace interim CEO Dennis K. Eck who will …


In Executive, General & Administration


June 6, 2013

SAP to Acquire hybris

In what SAP is calling an effort to deliver the next-generation ecommerce platform, the software firm has announced plans to acquire the Swiss-based omnichannel technology company hybris.

SAP, in a press release, said the move will “provide enterprises with the …


In CRM, Cross Channel

shipping/delivery, shipping, shipping options, shipping charges, shipping and delivery, shipping strategy, logistics, transportation, packages, packaging, package delivery, shipping and packages, dunnage, UPS, FedEx, regional shipping

May 6, 2013

Ship-from-Store Distribution: Is It Right For You?

In order to compete with today’s multichannel retail environment, retailers must provide access to merchandise where shoppers want it.  In order to do that, many companies are executing a ship-from-store model as part of the fulfillment supply chain, according …


In Must Reads, Operations & Fulfillment


April 10, 2013

Congress Forces USPS To Delay 5-Day Delivery Plan

The U.S. Postal Service has delayed the implementation of its new five-day mail delivery schedule until legislation is passed that provides the USPS with the authority to implement a financially appropriate and responsible delivery schedule, according to a statement …


In Catalog, Data & Analytics


April 9, 2013

Storified: Ron Johnson Out as JCP’s CEO

Ron Johnson is out as CEO of the troubled general merchant, and has been replaced by the man he replaced at the end of 2011, Myron E. (Mike) Ullman III. Here’s what’s being said on Twitter, via Storify, about the move.



In Blog, Executive

April 2, 2013

MCM Tuesday Test Post







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News and Intelligence for the Multichannel Merchant
April 02, 2013

Wayfair and REI Release April Fool’s Products

5 Takeaways
for Developing a Mobile and Tablet Strategy

is Key to SEO and Shopping Experience

Goodreads Joins Amazon …


In Uncategorized

March 6, 2013

Is Same-day Delivery Really Possible Nationwide

It seems as though almost every major retailer is looking into making same-day delivery a reality. Amazon, eBay, Walmart, and the U.S. Postal Service are testing the waters of the delivery service, but there is still the question if …


In Operations & Fulfillment, Opsandfulfillment_shipping

February 14, 2013

Williams-Sonoma Tops Mystery Shopping Study

Williams-Sonoma ranked the highest overall in the 15th Annual Mystery Shopping Study conducted in the fourth quarter of 2012 by the e-tailing group.
The e-tailing group released their Customer Experience Index results this week, according to a press release.
According to …


In Ecommerce, Mobile

December 18, 2012

Same-day Delivery Transforms Retail

While various shipping options such as same-day delivery and in-store pickup are becoming common place for many retailers, the concepts are beginning to change the way consumers shop, according to a blog post from Shop.org.
Retailers such as Toys “…


In Ecommerce, eCommerce

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