October 1, 2008




Keeping contact center costs in line

Just about every business these days is challenged to “do more with what you have.” Contact centers seem to face even more pressure to perform miracles by increasing productivity while lowering costs, yet still continuing to provide expected customer service …

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In Operations & Fulfillment

September 15, 2008




Succession Plan in Place at Jos. A. Bank

Robert N. Wildrick announced Sept. 12 that he is retiring as CEO of Jos. A. Bank Clothiers after 10 years. But he will remain with the men’s apparel cataloger/retailer as chairman of the board and as a consultant under a …

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In News

March 1, 2004




Blair Homes In on Boomers with Expanded Catalog

Continuing its efforts to win over baby boomers, Warren, PA-based Blair Corp. mailed an expanded version of its home goods catalog on Jan. 5. Between 1 million and 2 million consumers, mostly house file names, received the catalog.
At 180 pages, the new Blair …

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In News

September 1, 2008




Finance: More Distress, More Deals

The Second Quarter Saw Some Action in terms of mergers and acquisitions. Twenty transactions were recorded for the period, compared with 14 for the quarter of 2007. The slow economy, combined with rising costs, has resulted in several distress sales — such as …

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In News

August 26, 2008




Contact Center Retention: A Supervisor’s Job

Everyone knows contact centers have high turnover rates. But many managers have little idea of what this churn is doing to their operations. They think they are helpless to do anything about it. But that’s a dangerous attitude. Most …

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In Uncategorized

January 27, 2004




Blair Makes Itself at Home with Big Book

Continuing its efforts to win over baby boomers, Warren, PA-based Blair Corp. mailed an expanded version of its home goods catalog on Jan. 5. Between 1 million and 2 million consumers, mostly house file names, received the catalog .
At 180 pages, the new Blair …

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In News

February 13, 2006




How Many Times Should You Mail to Your Housefile?

According to The DMA Statistical Fact Book 2004, a consumer catalog company typically mails to its housefile 11 times a year, while a business-to-business cataloger mails on average 15 times to its customers.
Does that sound like awful lot of mailings to you? …

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In Catalog, Data & Analytics

July 24, 2008




DMSI Assets To Be Auctioned Off

Direct Marketing Services Inc. (DMSI), the multititle mailer that acquired Montgomery Ward out of bankruptcy in June 2004, is on the block. The auction block, that is: A public auction is slated for Aug. 5 to sell the assets of DMSI as …

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In News

July 15, 2008




MW Industries Buys RAF

MW Industries has acquired RAF Electronic Hardware, a division of R&R Manufacturing Co., for an undisclosed price. RAF is a Seymour, CT-based manufacturer and catalog marketer of electronic hardware components, serving the computer, telecommunications, medical, defense, and aviation industries. …

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In News

July 1, 2008




MCM 100: The Major Players

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Considering how rough the economy has been for multichannel marketers this past year, it’s no wonder that our annual ranking of the top-100 companies by sales held some surprises. Perhaps …

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In Catalog, Channel Integration

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