August 29, 2006




There’s More to Quality Assurance Than Scoring and Training Agents

Once considered just a basic business tool, the term quality assurance now pertains to much more than a simple service observe function and the subsequent post mortem analysis of call agent behaviors. To compete in today’s harsh economic climate, …

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In Uncategorized

July 27, 2010




Affordable Mail Alliance to PRC: Dismiss Rate Hike Request

The Affordable Mail Alliance today asked the Postal Regulatory Commission to dismiss the U.S. Postal Service’s exigent rate hike proposal filed on July 6. AMA’s motion argues that the rate hike–an average of 10 times the rate of inflation–violates …

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In Catalog

July 1, 2010




MCM 100: The List is In

The Largest Multichannel Merchant companies got a little smaller in 2009. No real surprise, given that it was one of the worst retail years on record, but still a bit disconcerting to see so many numbers go down.
For the purposes …

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In Affiliate, Channel Integration

April 1, 2006




systems solutions

If you’re seeking a system, we’re here to help with our annual review of order management software (OMS). Granted, wading through a list of companies and various system features to find the best OMS for you is no easy task. …

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In Channel Integration, CRM

April 1, 2006




Canada Post frees up online borders

With only 32 million people — roughly one-tenth the population of the United States — dispersed over a vast area, Canada hasn’t been considered a “must enter” market by most U.S. mailers. But in hopes of maximizing their stateside operations with relatively …

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In International

June 2, 2010




New Sharper Image Catalog Arrives This Week

Relaunched gifts and gadgets merchant The Sharper Image has mailed its first print catalog just in time for Father’s Day. The 68-page catalog, which was scheduled to reach homes yesterday, includes Dad-inspired gift items such as wireless iPod speakers …

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In Catalog

February 1, 2006




A heartier holiday

Despite sales predictions that were all over the map, many multichannel merchants gambled on increasing their catalog circulation this holiday season. And at least among those marketers who responded to calls from Multichannel Merchant, the gamble paid off with a …

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In Uncategorized

December 29, 2005




Holiday 2005: So Far, So Okay

Back in November, predictions regarding holiday sales ( “Holiday Spending Predictions: Up, Down, and Sideways”) ranged from mildly optimistic (up 2%-4% over last year, according to the director of the Purdue Retail Institute and Center for Customer Driven Quality) to strongly …

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In News

March 1, 2010




DMA Taps Bob Allen as Interim CEO

Maybe the Direct Marketing Association Really does Aim to cater more to its catalog members. The DMA on Feb. 4 appointed Bob Allen, former president/CEO of the Vermont Country Store, as its interim president/CEO.
Allen, a former DMA board …

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In Catalog

March 1, 2010




Movers and Shakers

Miles Kimball has promoted Vicki Updike from vice president of marketing to president. The gifts cataloger’s parent company, Blyth, has also named Stan Krangel, president of its Catalog & Internet Group, as president of Boca Java.
Western apparel merchant Sheplers has …

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In Channel Integration, Cross Channel

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