July 9, 2007




Model Online Prospects Before Sending Catalog

How many times has this happened? You get an Internet lead, you mail a book to the prospect, and they never make a purchase. Just because a requestor wants your catalog doesn’t mean it’s a legitimate prospect at all.
This …

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In Catalog, Data & Analytics

July 1, 2007




Safe harbor

Have you ever hired an illegal alien?
Chances are you wouldn’t know it if you did. There are 12 million undocumented immigrants in this country, and many have fraudulent papers that would fool almost anyone.
But it would be a costly …

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In Operations & Fulfillment, Transportation

July 27, 2010




Affordable Mail Alliance to PRC: Dismiss Rate Hike Request

The Affordable Mail Alliance today asked the Postal Regulatory Commission to dismiss the U.S. Postal Service’s exigent rate hike proposal filed on July 6. AMA’s motion argues that the rate hike–an average of 10 times the rate of inflation–violates …

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In Catalog

June 1, 2007




Resource Guide: Enterprise Content Management Solutions

Digital content management is so 20th century. Just as online marketing has given way to Web 2.0, digital content management has evolved into enterprise content management, or ECM.
ECM encompasses the technologies used to manage the complete lifecycle of information content: …

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In Channel Integration, CRM

July 1, 2010




MCM 100: The List is In

The Largest Multichannel Merchant companies got a little smaller in 2009. No real surprise, given that it was one of the worst retail years on record, but still a bit disconcerting to see so many numbers go down.
For the purposes …

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In Affiliate, Channel Integration

April 26, 2007




Financial Reports: Amazon, Brookstone, Overstock.com

Amazon.com’s 1Q Sales Top $3 Billion
First-quarter net sales at Amazon.com (Nasdaq: AMZN) topped $3 billion. The Seattle-based online behemoth’s $3.02 billion in sales for the three-month period ended March 31 represented a 32% increase over $2.28 billion for the same period …

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In Channel Integration, Cross Channel

April 1, 2007




Systems Solutions: 2007 Order Management Software Roundup

Shopping for order management software (OMS) is never fun, but at least we’ve done much of the legwork for you with our annual roundup. We have four new systems in this year’s review, along with updates on the systems we …

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In Affiliate, B2B

June 2, 2010




New Sharper Image Catalog Arrives This Week

Relaunched gifts and gadgets merchant The Sharper Image has mailed its first print catalog just in time for Father’s Day. The 68-page catalog, which was scheduled to reach homes yesterday, includes Dad-inspired gift items such as wireless iPod speakers …

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In Catalog

March 1, 2007




RESOURCE GUIDE: Alternate Payment Systems

Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s through the mid-1990s, more and more customers began replacing cash and checks with …

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In Affiliate, Operations & Fulfillment

October 3, 2001




Wyden in 11th-Hour Push to Broaden Internet Access Tax Ban

Washington—Sen. Ron Wyden (D-OR) introduced a bill on Oct. 2 that calls not only for a two-year extension of the Internet Tax Freedom Act but also for other e-commerce-related tax collection bans. The Internet Tax Freedom Act, which implemented a …

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