December 1, 2006
November 1, 2010
SpecialtyStoreServices.com targets retailers, selling products such as store fixtures, showcases, panels and displays. But does this store-centric seller know anything about ecommerce?
Our experts Amy Africa, president of web consultancy Eight by Eight, and Brian R. Brown, …
August 29, 2006
Once considered just a basic business tool, the term quality assurance now pertains to much more than a simple service observe function and the subsequent post mortem analysis of call agent behaviors. To compete in today’s harsh economic climate, …More...
July 27, 2010
The Affordable Mail Alliance today asked the Postal Regulatory Commission to dismiss the U.S. Postal Service’s exigent rate hike proposal filed on July 6. AMA’s motion argues that the rate hike–an average of 10 times the rate of inflation–violates …More...
April 1, 2006
With only 32 million people — roughly one-tenth the population of the United States — dispersed over a vast area, Canada hasn’t been considered a “must enter” market by most U.S. mailers. But in hopes of maximizing their stateside operations with relatively …More...
July 1, 2010
June 2, 2010
Relaunched gifts and gadgets merchant The Sharper Image has mailed its first print catalog just in time for Father’s Day. The 68-page catalog, which was scheduled to reach homes yesterday, includes Dad-inspired gift items such as wireless iPod speakers …More...
February 1, 2006
Despite sales predictions that were all over the map, many multichannel merchants gambled on increasing their catalog circulation this holiday season. And at least among those marketers who responded to calls from Multichannel Merchant, the gamble paid off with a …More...
December 29, 2005
Back in November, predictions regarding holiday sales ( “Holiday Spending Predictions: Up, Down, and Sideways”) ranged from mildly optimistic (up 2%-4% over last year, according to the director of the Purdue Retail Institute and Center for Customer Driven Quality) to strongly …More...