Omnichannel Grocery Shoppers Spend 20% More

| Mike O'Brien

Omnichannel grocery shoppers spend on average 20% more and shop more frequently compared to those that just visit the store, according to new research from Symphony RetailAI. The survey also found that while half of first-time e-grocery shoppers made a single online purchase, the other half become highly engaged and loyal.

UPS Adds New Peak Surcharge Pain for Shippers

| Mike O'Brien

Ahead of the upcoming holiday season with its expected surge beyond the “perpetual peak” we’ve been seeing since March of last year, UPS is again issuing surcharges across its services, hitting major shippers particularly hard in a tiered system based on volume.