mobile commerce

April 20, 2016




How Smartphones Help Retailers Do Mystery Shopping Better

Little doubt exists about the importance of mystery shopping to omnichannel retailers in ensuring a positive and consistent, 360-degree shopper experience.

Mystery shopping is a secret weapon of sorts, allowing retailers to recruit shoppers to visit specific stores to make …

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In Blog, Ecommerce

Amazon, Amazon Logistics, Amazon.com, UPS, FedEx, Walmart, Costco, ecommerce fulfillment

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

sweater-and-spidey-300

November 27, 2015




Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day

A new Parry Family tradition began this Thanksgiving Day. This was the first time in about 10 years that my wife, Ursula, was not doing double-duty as a float escort at the Macy’s Thanksgiving Day Parade and/or working as an …

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In Blog, Ecommerce

back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015




The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …

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In Blog, Customer Service

alibaba group, Alibaba, AliExpress, ecommerce, online marketplace, global ecommerce, Chinese ecommerce, cross-border ecommerce, online security, online security flaw, online security vulnerability, cyber security, cyber security threat

November 16, 2014




3 Steps to Protect Your Business’ Online Back Door

Security is a top concern for internet retailers, particularly during the crucial and high-traffic holiday season. Retailers spend a lot of time protecting the “front door” of their website using firewall rules, intrusion prevention and detection systems, web application firewalls …

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In Blog, Ecommerce

TargetToms300

November 7, 2014




Target and TOMS Join Forces to Give Back this Holiday Season

Well this is exciting – shoe and apparel brand TOMS and Target are teaming up for a limited-edition holidays collection, with a generous twist. Every Target and TOMS limited edition product a customer buys, the company is giving shoes, a blanket …

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In Blog, Cyber Weekend 2014

social-media-icons-keyboard-300

March 7, 2016




What’s Next For Brands’ Social Marketing Strategies?

It’s no secret that social media can shape consumer behavior. After all, nearly half of Americans (47%) say Facebook has the greatest impact on purchase behavior (compared to 24% in 2011). And 50% of all Americans have a Facebook account.

It also feels …

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In Blog, Marketing

email-yellow-button-300

September 18, 2015




3 Email Tips to Help Retailers Get Ahead of the Holiday Game

For retailers, the next three months have the power to make or break your entire year: 40% of annual retail sales are concentrated in the holiday season. And this year is poised to be more impactful than ever. Ecommerce sales during …

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In Blog, Email

handheld-scanner-inventory-300

August 31, 2015




Changing With the Seasons: Managing Inventory Based On Seasonal Demand

When it comes to selling seasonal merchandise such as shorts, snow boots, or costumes, proper planning is always key. This is just as true with your retail system as it is with your ordering methodologies or advertising buys.

Making the …

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In Blog, Inventory

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