Pitney Bowes 2021-2022 Order Experience Index

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The Pitney Bowes’ Order Experience Index leverages more than a year’s worth of consumer surveys and industry benchmarks to reveal best practices for each step of an ecommerce order–from checkout to unboxing–and provide valuable insights for online retailers in 2022 and beyond.

Retailers Struggle to Read Consumer Signals for Q4

| Mike O'Brien

Retailers are looking at a major balancing act heading into the holiday season this year, with consumer signals and economic indicators a mixed bag and absolute boatloads of excess inventory, much of it old, to contend with in order to make Q4 a success.

Port of Oakland Still Looks to Court Action

| Mike O'Brien

While trucker protests are no longer blocking the flow of goods at the busy Port of Oakland, port officials are still hoping a California district court judge will take action to prevent future efforts to create a logjam there as retailers gear up for the 2022 peak holiday season.

Walmart Lowers Guidance, Sends Shockwaves

| Mike O'Brien

Walmart like Target lowered its quarterly and year-end guidance, citing the continuing drag of overstocked inventory and shoppers focusing on lower-margin essentials and less on general merchandise. The scenario is causing a negative effect on pricing and profit, causing a hit to its stock and others in retail.

Is Your Ecommerce Fulfillment Center Ready for a Recession?

| Brian Barry

Building operational resilience and developing problem/solution scenarios for your ecommerce fulfillment center prior to a recession will allow you to be nimbler. Have a plan vs. just hoping it doesn’t occur; hope is not a strategy. Include department heads early, identify areas to review and develop a course of action.