September 25, 2012




Buy Online and Pickup in Store for iPhone 5

Rumors have been flying all over the internet for the past several days, but it turns out that Apple will in fact offer a buy online and pick up in store option for the much sought after iPhone 5.
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In News, Operations & Fulfillment

March 6, 2012




Continuing the Customer Conversation In-Store and Online

I’m growing tired of this question: How do I drive an in-store customer online and vice versa? It’s not a bad question, but I do feel that it is being asked in the wrong way. The question should …

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In Channel Integration, Cross Channel

December 8, 2011




Amazon Encouraging Mobile Shopping In-Store

The warning signs about confident consumers shopping on Amazon while browsing your store’s merchandise have been evident, and now the ecommerce giant is encouraging smartphone owners to do so. As an added incentive, Amazon is giving customers using Price Check …

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In Mobile Commerce

October 28, 2009




FAO Boutiques in Store for Toys ‘R’ Us

Customers who want more access to iconic upscale toy merchant FAO Schwarz just got their wish: Starting Nov. 1, FAO Schwarz-branded boutiques will be introduced in 585 Toys ’R’ Us stores nationwide.
The FAO boutiques will be located prominently at the front …

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In News

Loft300

April 1, 2015




Retailers Jump on April Fools’ Day Bandwagon

Several retailers jumped on the April Fools Day bandwagon on various channels – primarily through email marketing, to promote products, discounts and just plain fun.

Here is a compilation of what retailers did:

Amazon partied like it was 1999 on its …

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In Blog, Email

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

March 30, 2015




How Will Consumers Drive Ecommerce Change in 2016?

Since the beginning of ecommerce, retailers have controlled how consumers shop and buy online – until now. Mobile devices have become deeply integrated into the online shopping experience.

Consumers expect seamless multi-device, cross-channel interaction with their favorite brands. They no longer …

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In Blog, Ecommerce

Best Buy, Target, Walmart, Curbside, curbside pickup, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, mobile app, mobile commerce, m-commerce

March 30, 2015




Best Buy to Shutter 66 Future Shop Stores in Canada

Best Buy Canada announced it is consolidating both Best Buy and Future Shop stores and websites, with plans to build a multichannel customer experience. The plan calls for closing 66 Future Shop locations, effectively immediately.

The company has plans to invest …

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In Ecommerce, Global

omnichannel-strategy-300

March 25, 2015




Just How Seamless is the Omnichannel Experience?

In order to win consumer loyalty and achieve growth across all channels, retailers must enhance their mobile commerce offerings and improve the in-store shopping experience, according to results of a survey of 750 U.S. consumers – and a separate analysis …

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In customer experience, Engagement

GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

March 24, 2015




Mobile App Drives Store Sales Gains for GameStop

By changing its mobile focus from conversions to engagement and influence, coupled with an enhanced mobile app experience and analysis of customer data from its PowerUp rewards program, GameStop has seen tremendous success in mobile-to-store sales.

From January 2014 – six months …

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In customer experience, Engagement

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