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April 28, 2015




Excellence in Customer Experience Award Winners Demonstrate Cutting-Edge Capabilities and Retail Innovation

Multichannel Merchant held its first annual Excellence in Customer Experience Awards at Operations Summit 2015, held April 14-16 in Louisville, KY. The awards, established to recognize retailers at the cutting edge of delivery, packaging, returns, customer experience and innovation, were presented …

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In Must Reads, Operations Summit 2015

April 27, 2015




More Retailers Transition to a Single Order Management Solution

In the next three years, 250% more retailers will be transitioning to a single order management solution to support a unified commerce experience across all channels, according to the Boston Retail Partners report.

The report explained how many retailers are planning …

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In Omnichannel, Operations & Fulfillment

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April 27, 2015




Relevant Payment Methods Improve Customer Experience

Global ecommerce is forecast to continue its extraordinary growth rates, rocketing 21.0% to $1.592 trillion US in 2015, and continuing double-digit growth in 2016 and increasing 18.6% year over year to $1.888 trillion. That’s good news for everyone, but not really actionable information for merchants. …

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In executive summary, Global

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November 2, 2014




2014 Holiday Hirings Shift to Permanent, Omnichannel Positions

Nearly one quarter (24%) of retailers expect a significant increase (5% or more) in year-over-year sales during the 2014 holiday season, while another 70% are predicting sales will be on par with the 2013 season. That’s according to the eighth annual retail seasonal hiring …

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In Holiday 2014, human resounces

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October 28, 2014




How to Transform Omnichannel Retail from Myth to Reality

As you’re folding laundry at the end of a long day, you realize that your favorite pants are sporting stains from the tomato sauce-covered pasta that was yesterday’s dinner. Try as you might, the stain is there to …

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In Blog, marketing

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April 23, 2015




NetSuite to Acquire Bronto Software for $200 Million

NetSuite announced it has entered into an agreement to acquire Bronto Software Inc., for $200 million.  The transaction is expected to close in the second quarter of 2015, according to a press release.

The combination brings together two companies of cloud-based omnichannel …

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In Ecommerce, Marketing

UPS, United Parcel Service, FedEx, United States Postal Service, USPS, Shipping/Delivery, shipping, holiday forecast, holiday peak 2014, 2014 holiday, retail, ecommerce

October 27, 2014




Retailers Preparing for Surge in Omnichannel Holiday Shopping

With expectations higher than ever for a merry omnichannel holiday season, retailers are assertively preparing their shipping operations to avoid delivery and service hiccups.

According to Shop.org’s eHoliday survey conducted by Prosper Insights & Analytics, nearly eight in 10 (78.8%) retailers …

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In Fulfillment, News

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April 15, 2015




Is Williams Sonoma’s Business Model a Blueprint for the Future?

Williams Sonoma’s reported strong sales (+7.1 %) and earnings (+9.2%) in its recent 2014 earnings call while its stock is hitting $80, up by over +15% for one year and +185% for 5 years. While I always have been an admirer of their product I am as …

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In Blog, Must Reads

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October 11, 2014




4 Ways to Enhance Your Omnichannel Holiday Strategy

During last year’s holiday season, retailers worked hard to create an omnichannel shopping experience. Retailers brought the online, in-store and mobile initiatives together to provide a seamless experience. And though not quite perfect (yet), this allowed shoppers to buy …

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In Blog, Must Reads

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October 9, 2014




Going Global in an Omnichannel World

A big trend today in retail is the convergence of retailers expanding their business globally while being an omnichannel retailer.

During a meeting at Shop.org, Borderfree chief strategy officer Kris Green told Multichannel Merchant that retailers need to make …

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In Ecommerce, Global

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