November 27, 2015

Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day

A new Parry Family tradition began this Thanksgiving Day. This was the first time in about 10 years that my wife, Ursula, was not doing double-duty as a float escort at the Macy’s Thanksgiving Day Parade and/or working as an …


In Blog, Ecommerce

ecommerce returns

November 24, 2015

Omnichannel Returns Can Grow Revenue, Enhance Customer Experience

New York, NY – StellaService, an independent provider of customer service performance metrics for online retailers, today announced findings from The Omni-Returns Experience Report, a new study exploring the benefits and challenges of omni-channel offerings including buy online, return in-store (BORIS).


In customer experience, News


July 25, 2016

Operations Summit 2017 Call for Speakers Now Open

Are you an operations and fulfillment professional with a great, compelling story to tell that will educate and inform your industry peers? If so, we want to hear from you!

The 6th annual Operations Summit (March 27-29 at the David …


In Automation, Contact Center

call center girl 300x200

July 21, 2016

Are Your Customer-Facing Systems and People Meeting Expectations?

I just got a letter from my pharmacy, part of a top chain, saying that as part of an audit five months ago they found I had been overcharged by 33 cents, with the check enclosed. I’m sure it’s …


In Blog, customer experience


July 21, 2016

Radial Hires 3,200 Workers to Help Retailers for Holiday 2016

Radial announced its plan to hire an additional 3,200 workers in Brevard County, Florida, to support the 10-fold increase in demand during the upcoming holiday season. Radial helps retailers and brands meet their customers’ needs while delivering a seamless shopping experience.


In Ecommerce, Executive


July 20, 2016

Global Ecommerce Payment Market Will Grow 16% By 2020

BOSTON–(BUSINESS WIRE)–Cross-border solutions are expected to take center stage over the next four years and a report shows the global eCommerce payment market will grow at a compound annual growth rate of 16.42 percent by 2020, according to the latest …


In cross-border, Ecommerce


November 12, 2015

Mastering Omnichannel B2B Customer Engagement

Today’s B2B buyers increasingly adopting digital throughout every stage of the customer journey. B2B buyers are expecting engaging seamless and consistent experiences across touchpoints, while suppliers struggle to weave everything together into a coherent omnichannel strategy.  This infographic …


In B2B, Infographics


November 12, 2015

Print and Web Catalogs Drive Superior Results for Omnichannel Retailers

EnterWorks, a market leader in master data solutions for transforming product information into persuasive and personalized content, said the combination of print and web catalogs is a defining element in omnichannel shopping experiences.

Digital catalogs and product images are essential …


In Catalog, Marketing


July 18, 2016

Levi Strauss Wins Award for Excellence in Brand Communication

Brand communication is all about the speed and clarity with which a company communicates with customers at all stages of the fulfillment process. Each communication is an opportunity to build a relationship or sustain a relationship, and reinforce their brand …


In customer experience, Must Reads


July 15, 2016

The 3 Key Principles of a Seamless Supply Chain

Businesses today are seeing their traditional supply chain practices disrupted by the Internet of Things (IoT), 3D printing, implantable technology, connected homes, automated workforces, smart decision support systems, robotics and more.

And in today’s tech-savvy, Uberized and Amazon-impacted world, …


In Blog, customer experience

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