abandoned-sears-300

May 28, 2016




It’s the End of Sears (and Kmart) as We Know It

It looks like the end is near for Sears and Kmart… Or at least Sears and Kmart stores and ecommerce sites.

On May 26, during its first-quarter earnings call, Sears Holdings announced that its Board of Directors decided to explore alternatives, …

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In Blog, Executive

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015




Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …

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In Blog, Fulfillment

Home Depot, ecommerce, distribution center, fulfillment center, ecommerce fulfillment

May 25, 2016




Home Depot Blows Out Online Sales, Expands Home Delivery to All Stores

Home Depot reported a healthy 21.5% increase in online sales when reporting its first quarter results, while also announcing plans to roll out home delivery to all of its U.S. stores by year end. The company also continues to invest …

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In Fulfillment, fulfillment

ecommerce-order-flowchart-300

May 25, 2016




Taking the “E” out of Ecommerce Platforms

The great ecommerce debate used to be whether or not to have a hyphen between “e” and “commerce. But as technology advances and consumer expectations grow, the debate is whether or not to have the “e” at all.
As omnichannel …

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In Ecommerce, Latest Research

Omnichannel-300

September 28, 2015




Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …

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In Blog, Omnichannel

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 28, 2015




Wishing You A Very Happy Omnichannel Holiday

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season.

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In Blog, Must Reads

GSN-logo

May 23, 2016




New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes

LAWRENCEVILLE, NJ – A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.

The guideline, called the …

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In Fulfillment, fulfillment

mobile commerce

May 22, 2016




Smart Mobile Shopping Starts With User Experience

Mobile commerce has been making false starts for quite a while now. Smartphone operating systems (OS) have had the capability of promoting mobile commerce through such technologies as Google Wallet, Apple Pay and iBeacon, which have been around for years. …

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In Blog, Ecommerce

Kohls-300

September 24, 2015




Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at Kohls.com or at home or on the go on mobile devices, Kohl’…

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In customer experience, Customer Service

logo_vtex_300_200

May 19, 2016




VTEX Accelerates Expansion in US and Europe

Following through on its commitment to providing global digital commerce solutions with a localized approach, VTEX announced the opening of offices in the US and Spain in the first quarter of 2016.

US and Spain locations join 7 other VTEX offices worldwide …

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In Ecommerce, Global

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