staples-online-pickup-300

February 11, 2015




Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …

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In executive summary, inventory management

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

the-week-that-was-300

August 21, 2015




Week in Review: A Mixed Bag of Retail Financials

In a week heavy with financial reports from major retailers, there were some clear winners and losers.

On the positive side of the ledger, Target reported strong sales and income and comp growth across its core categories, plus a 30% gain …

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In Ecommerce, Global

Target, Target Corp., omnichannel, omnichannel fulfillment, retail, retail financials

August 21, 2015




Target Corp. Sees Q2 Gains, Plans Supply Chain Readjustments

Target Corp. reported second quarter sales of $17.4 billion, up 2.8% from $16.9 billion in 2014. Net income was $753 million or $1.21 per share, up 221.9% from $234 million or 61 cents per share in the year-ago quarter. However, the 2014 results were impacted by the company’s departure …

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In fulfillment, News

staples-logo-300

August 21, 2015




Staples Sees an Increase in Sales in Q2

Staples saw a successful second quarter as its total company sales grew 1% and its North American B2B sales were up 3% in the quarter, driven by a 4% sales growth in contract and local currency.

“During Q2 we grew sales in …

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In Ecommerce, News

Ecommerce, Kmart, omnichannel fulfillment, omnichannel retail, retail, Sears, Sears Holdings

August 20, 2015




Sears Goes Into the Black in Q2 from Asset Sales

Struggling Sears Holdings, parent company of Sears and Kmart, reported rare net income of $208 million for the second quarter ended Aug. 1, the first since 2013, but it was due to income from property sales. Overall revenue decreased 27.3% to $6.2 billion, with same-store …

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In fulfillment, Loyalty

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

August 20, 2015




WalMart Sees Slower Growth Globally in Q2

While WalMart in the U.S. is moving full-steam ahead both online and in-store, internationally the company is seeing slower growth in several key markets.

Doug McMillon, the company’s president and CEO, told analysts on an earnings call that …

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In Global, News

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

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In big data, Blog

back-to-school, back-to-school shopping, e-retail, ecommerce

August 19, 2015




4 Things Millennials Want from Your Online Business This Back-to-School Season

It’s no secret that the back-to-school season is one of the busiest (and most profitable) times of the year for retailers, second only to the winter holiday season. In fact, according to the National Retail Federation’s annual consumer …

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In Blog, Operations & Fulfillment

omnichannel-pic-300

August 18, 2015




Why Retailers Should Embrace Channels and Complexity

When examining the current state of the retail industry, omnichannel experts boldly assert that “channels are dead” and “consumers are in control,” while retailers confidently claim that they’re providing “seamless shopping experiences.” But a report released by the American …

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In Blog, Omnichannel

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