GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

March 24, 2015




Mobile App Drives Store Sales Gains for GameStop

By changing its mobile focus from conversions to engagement and influence, coupled with an enhanced mobile app experience and analysis of customer data from its PowerUp rewards program, GameStop has seen tremendous success in mobile-to-store sales.

From January 2014 – six months …

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In customer experience, Engagement

omnichannel-ron-burgundy-300

February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

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In Blog, Omnichannel

amazon-prime-same-day-delivery-customer

March 22, 2015




Retailers Need to Face Same-day Delivery Dilemma

Why can I order a pizza from Dominos.com and get it delivered in about an hour, but I can’t order a pizza stone online from an brick and mortar retailer and have it delivered in time to make dinner?

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In Blog, fulfillment

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

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In Blog, customer experience

staples-online-pickup-300

February 11, 2015




Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …

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In executive summary, inventory management

big-data-button-300

March 18, 2015




Predictive Technology Drives Evolution of Big Data

Several years ago the Internet revolutionized the way business is done. Now the world finds itself on the precipice of a similar revolution with big data.

Studies show that nearly 90% of professionals believe big data is a game changer for …

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In Blog, Data & Analytics

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

omnichannel-ecommerce-cloud-300

March 16, 2015




How to Choose Your Next Ecommerce Platform

As the demand for a faster and greater experience continues to rise from shoppers, it’s making retailers think more intuitively about their ecommerce platforms, and what they have to offer
In this technology report from Multichannel Merchant, you will …

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In Ecommerce, Platforms

omnichannel-strategy-300

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

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In big data, Blog

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

March 12, 2015




The 3 Trends Changing the Face of Global Ecommerce

[caption id="attachment_62882" align="alignright" width="150"] Zia Daniell Widger[/caption]

Global ecommerce is charging forward, with online revenues growing in every market in virtually every market around the world. China alone will generate over $1 trillion in online retail sales by 2019.

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In cross-border, Global

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