staples_fb_messenger_2_300

April 15, 2016




Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution

[caption id="attachment_83009" align="alignright" width="142"] Staples is an early adopter of the new Facebook Messenger chatbot. (Click to enlarge)[/caption]

Mark Zuckerberg launched Facebook Messenger’s chatbot revolution Monday at the Facebook F8 conference with the launch of bots for …

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In customer experience, Ecommerce

omnichannel-shopping-300

March 8, 2016




3 Predictions on How Omnichannel Will Be Omnipotent in 2016

It’s already happening. Gone are the days of fighting for parking spots near the mall food court and pushing rattling shopping carts through aisle after aisle. Omnichannel is allowing consumers to shop from the comfort of their living room …

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In Blog, Ecommerce

OperationsSummit_tagline_OL

April 12, 2016




Operations Summit, Growing Global Deliver Relevant, Actionable Content

Everything you could possibly want to know about operations fundamentals, global ecommerce, shipping and distribution strategies, omnichannel and contact center/customer care – and then some – is being covered at 50+ information-packed workshops, keynotes and breakout sessions during Operations Summit and Growing …

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In Automation, customer experience

mobile-barcode-scanning-300

March 4, 2016




Winning Customer Loyalty Through Omnichannel Loyalty Perks

Reward programs and loyalty clubs are certainly nothing new in the world of retail. Sperry & Hutchinson introduced its stamp program, mainly used by grocers and gas stations, in 1896.

If you’re like most people, you never collected quite enough S&…

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In Blog, Loyalty

omnichannel-shopping-300

March 1, 2016




6 Steps to a More Effective, Holistic Omnichannel Strategy

Retailers typically focus their omnichannel capabilities with laser-like precision on customer-facing functions.

It’s a good start. But many struggle to maintain healthy margins because they forget to sync up with the key departments and processes that customers never directly …

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In Blog, Channel Integration

Target Corp.

February 26, 2016




Omnichannel Helps Target Hits Q4 Digital Sales Out of the Park

Target reported a 34% increase in digital sales in the fourth quarter, well ahead of Walmart (8% growth) and online sales in general as well as Amazon (both 15% growth), as free shipping and well-oiled omnichannel operations proved a winning combination. Walmart opted …

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In Ecommerce, Fulfillment

Michael C Fina

April 4, 2016




Michael C. Fina Transforming Into Online-Only Retailer

NEW YORK (April 4, 2016) – Today Michael C. Fina, the world renowned luxury tableware, engagement jewelry and wedding registry resource, announced the next chapter in its more than 80-year legacy, transforming into an online-only retailer.

Starting April 16, the selection of high-quality jewelry, …

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In Ecommerce, News

Locus Robotics

April 4, 2016




Locus Robotics Looks to Fill Market Gap Left by Kiva

[caption id="attachment_82642" align="alignright" width="300"] A Locus Robotics unit in action (contributed photo)[/caption]

Andover, MA-based Locus Robotics, a company spun out of third-party logistics provider Quiet Logistics, has begun production and implementation of a DC-based order fulfillment robot …

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In Automation, Fulfillment

Operations Summit 2016

April 4, 2016




Operations Summit Will Help With Your Systems, Fulfillment Strategies

I go to lots of conferences, but for me, the Operations Summit is the most helpful to our clients and our consulting practice at F. Curtis Barry & Company. Why? It is dedicated exclusively to improving direct-to-customer and omnichannel operations, presenting …

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In Blog, Fulfillment

Nordstrom

February 22, 2016




Nordstrom Looking to Address High Cost of Omnichannel Fulfillment

While it has seen impressive increases in ecommerce, now representing 20% of sales compared to 8% just five years ago, Nordstrom is looking for ways to address the high cost of omnichannel operations, an executive told analysts on its fourth quarter earnings …

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In Fulfillment, fulfillment

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