September 24, 2015

Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at Kohls.com or at home or on the go on mobile devices, Kohl’…


In customer experience, Customer Service

India ecommerce

October 22, 2015

India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …


In cross-border, Global


September 16, 2015

9 Omnichannel Retail Strategic Priorities

Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels.  This infographic by Happiest Minds Technologies shows the maturity of today’s omnichannel initiatives.


In Infographics, Omnichannel

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

October 16, 2015

It All Adds Up: Analytics, Assortment Data Bolster Business

Without a doubt, the holidays can – and will – provide a critical stress test and opportunity for today’s leading retailers and suppliers to capture the hearts and wallets of consumers. Websites must stay up-to-date with the latest product details. Shipping needs …


In Blog, Data & Analytics


October 16, 2015

Email, Loyalty Programs Must Work in Tandem

While retailers can take full advantage of their marketing plan through email and loyalty programs, both must work seamlessly across touch points or they run the risk of disappointing customers, according to a study by the National Retail Federation, in …


In Must Reads

yet another warehouse

October 15, 2015

How Do My DTC Fulfillment Costs Compare?

In my last blog post, I mentioned that we typically see that efficient, conventional warehouses with minimal automation have total warehouse costs per order (TWC) between $3 and $4.50 for direct-to-customer companies. You might say, “For what sized company?”

To show how …


In Blog, Fulfillment


October 15, 2015

Singapore Post Making Mega Moves in the U.S.

Singapore Post is on the move in the United States. A week after it took a majority stake in ecommerce logistics provider Jagged Peak, Singapore Post announced an agreement to acquire TradeGlobal, an omnichannel provider of end-to-end ecommerce services.

And …


In Fulfillment, Fulfillment

supply chain management, supply chain visibility, third-party logistics, 3PL, transportation management, ecommerce fulfillment

October 13, 2015

How Supply Chain Visibility Helps You Navigate Complexity

As technology brings supply chain data into focus, the ability to access and interpret critical business information moves from being an added feature to a necessity. Better supply chain visibility has become more than a “nice to have” as executives …


In Blog, Fulfillment


October 13, 2015

How Retailers Are Improving the Mobile Shopping Experience

In the last few weeks I have come across several headlines where a retailer is either doing one of two things – launching a mobile app or redesigning their mobile site or app.  Doing these two things isn’t new. We’…


In Blog, Ecommerce


October 13, 2015

Why Communication Breakdowns Cramp Omnichannel’s Style

By now, it’s universally evident that omnichannel retailing is relatively flawless up until the customer’s order gets to the store. That’s where many customers are frustrated with the buy online ship to store process.

In this video taken at Shop….


In Must Reads, Omnichannel

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