macys-300

January 6, 2016




No Miracle on 34th St. for Macy’s, Thousands of Jobs Being Slashed

If Macy’s, Inc. was hoping for a modern-day Miracle on 34th St. the holiday season, it didn’t get one.

Citing warm weather in the Northeast as a deterrent to comp sales, Macy’s announced that its comparable sales on an owned …

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In News, PR Newswire

the-best-of-2015

December 31, 2015




The Top 10 Stories that Shaped D-to-C Retail in 2015

The ball in Times Square will drop in just a few hours, and Ryan Seacrest will let the world know 2016 is here.

With the year about to come to an end, here’s a look at the Top 10 stories that shaped …

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In Must Reads

sweater-and-spidey-300

November 27, 2015




Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day

A new Parry Family tradition began this Thanksgiving Day. This was the first time in about 10 years that my wife, Ursula, was not doing double-duty as a float escort at the Macy’s Thanksgiving Day Parade and/or working as an …

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In Blog, Ecommerce

omnichannel returns, ecommerce returns, reverse logistics

November 24, 2015




Omnichannel Returns Can Grow Revenue, Enhance Customer Experience

New York, NY – StellaService, an independent provider of customer service performance metrics for online retailers, today announced findings from The Omni-Returns Experience Report, a new study exploring the benefits and challenges of omni-channel offerings including buy online, return in-store (BORIS).

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In customer experience, News

ecommerce fulfillment, shipping data, distribution data, Warehouse/Distribution Center, ecommerce shipping, direct-to-customer fulfillment

December 28, 2015




3 Steps to Successful Data Convergence

Countless articles have been written about the differences between omnichannel and multichannel marketing. But the only thing you really need to know is that one provides a seamless customer experience while the other can leave shoppers feeling a bit fragmented.

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In Blog, Data & Analytics

2016-new-year

December 28, 2015




Evolving Retail Trends to Watch in 2016

2015 has come and (nearly) gone, and for the retail industry, it has been a year of big change. From a variety of new payments options and requirements to new ways to sell online, there are a number of trends propelling …

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In Blog, Must Reads

B2B-300

November 12, 2015




Mastering Omnichannel B2B Customer Engagement

Today’s B2B buyers increasingly adopting digital throughout every stage of the customer journey. B2B buyers are expecting engaging seamless and consistent experiences across touchpoints, while suppliers struggle to weave everything together into a coherent omnichannel strategy.  This infographic …

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In B2B, Infographics

orchard-brands-catalogs-300

November 12, 2015




Print and Web Catalogs Drive Superior Results for Omnichannel Retailers

EnterWorks, a market leader in master data solutions for transforming product information into persuasive and personalized content, said the combination of print and web catalogs is a defining element in omnichannel shopping experiences.

Digital catalogs and product images are essential …

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In Catalog, Marketing

DCandyBar

December 15, 2015




Dylan’s Candy Bar Achieves Double-Digit Revenue Growth

NetSuite Inc. a provider of cloud-based financials / ERP and omnichannel commerce software suites, announced that Dylan’s Candy Bar, the largest state-of-the-art sweets emporium and candy lifestyle brand, has achieved double-digit revenue growth since deploying NetSuite to replace multiple legacy …

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In Ecommerce, News

omnichannel-pic-300

October 27, 2015




How Retailers Can Go Beyond Omnichannel and Move to Customer-Centricity

For retailers, employing the omnichannel model is a necessity to appeal to today’s highly connected consumer and target their interest both in-store and across devices.

Yet, there is a disconnect that prevents retailers from reaching ideal shoppers and aligning …

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In Blog, marketing

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