Ecommerce, ecommerce fraud, online fraud, online fraud prevention, retail, ecommerce fraud prevention

August 19, 2015




6 Tips for Preventing Credit Card Chargebacks and Friendly Fraud

While Amazon Prime Day in July broke global sales records, with 34.4 million items ordered worldwide, the ecommerce behemoth saw lots of criticism in social media from consumers who complained about featured specials and the limited availability of some popular items.

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In Ecommerce, fraud

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August 18, 2015




5 Trends that Will Make or Break This Holiday Season

With the sun shining and current heat wave, it’s hard to believe it, but it’s time to start planning for the winter holidays.

Retailers are beginning to lay out their strategies for a successful holiday season, overflowing with …

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In Blog, Omnichannel

showrooming-1-300

August 18, 2015




Cross-Channel Customer Experience

The shopping landscape continues to change drastically. Today, consumers – your customers and prospects – are shopping in an environment full of ecommerce sites on mobile devices; they are being influenced through social media posts and enticed through tons of competitive email …

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In executive summary, Omnichannel

customer-satisfaction-300

August 17, 2015




How to Deliver an Excellent Customer Experience

It’s no secret that competition in online retail sales is a cutthroat business. To put the growth in perspective, research from Statista shows that during the 2014 holiday shopping season, retail e-commerce sales figures in the United States alone hit $53.3 …

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In Blog, customer experience

mobile-commerce-mobile-apps-300

August 17, 2015




The Digital Store is In Reach: How to Join the Revolution

A revolution in shopping is undeniably underway. With the meteoric rise of mobile devices, ecommerce has morphed from being an alternative channel to an omnipresent connection between brands and consumers.

According to Forrester’s U.S. Cross-Channel Sales Forecast, 2014 to 2018, …

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In Blog, Ecommerce

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August 14, 2015




Fake Target Customer Service Guy Trolls Haters

Haters gonna hate… And sometimes, a troll comes to the rescue, as Facebook user Mike Melgaard did for Target.

But Melgaard taught Target’s customer service team a lesson, too: Don’t fall asleep at the wheel.

According to published reports, Melgaard …

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In Blog, Customer Service

blackfriday2013

November 25, 2014




The Social Matchup: Black Friday -vs- Cyber Monday

Social media is a big part of the overall shopping experience during the holiday season, both brands and consumers use social to share information, especially during the busiest shopping weekend of the year. This infographic by Statsocial, looks at how …

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In Cyber Weekend 2014, Holiday 2014

b2b-stock-photo

August 12, 2015




B2B Ecommerce Can’t Completely Copy its B2C Counterparts

[caption id="attachment_70392" align="alignright" width="140"] Steven Baruch, MSC Industrial Supply[/caption]

The more B2B ecommerce changes, the more it stays the same

Yes, there are more bells and whistles than ever in B2B ecommerce, but there’s not …

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In B2B, B2B

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August 11, 2015




4 Tips for Identifying the Most Profitable Lead Sources

There are nearly 1 billion active sites on the Internet today. As a marketer, think about that — each one of these is a potential source of new leads. The sources are out there — B2C marketers responsible for growing and …

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In Blog, Data & Analytics

comScore, ecommerce, holiday shopping, 2014 holiday shopping, holiday shopping season, green Monday, cyber weekend 2014, cyber week, black Friday, black friday 2014, desktop shopping, online shopping, retail, online retail

November 22, 2014




How to Boost Social Shopping Sales This Cyber Weekend

Are you prepared for the upcoming retail holiday season? Every year, online merchants get ready for the inevitable onslaught of customer orders on Cyber Weekend. That may sound a bit scary, but fear not because Cyber Monday can help push …

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In Blog, Cyber Weekend 2014

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