November 12, 2015

JD.com Announces Singles Day Orders Up 130%, Driven by Record Mobile Transactions

JD.com announced record-breaking one-day results from its November 11 Singles Day sale. JD.com said its orders increased by 130%, and gross merchandise volume rose more than 140%.

With promotions across all categories beginning at midnight for the annual 24-hour event, JD….


In Global, News


November 12, 2015

Best Practices to Boost Your Customer Service Across Channels

In today’s retail economy, customers have high expectations.  Excellent customer service starts with offering a speedy and seamless experience across your support channels.
This infographic by TalkDesk will show you best practices for boosting your customer service on your phone …


In customer experience, Customer Service


November 11, 2015

The Big Fat Singles Day 2015 Pseudo Live Blog

EDITOR’S NOTE: Singles Day 2015 is here, and I was not awake around the clock… so while this is a running blog about Singles Day 2015, and is somewhat in chronological order, I can only say I am pseudo-live blogging the 11.11 Global …


In Blog, Must Reads


November 10, 2015

Free Trumps Speed for Holiday Shipping Policies

Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte’s 30th annual holiday survey of consumer spending intentions and trends.

Furthermore, the ubiquity of …


In Must Reads, Operations & Fulfillment


November 10, 2015

Why Ratings, Reviews and User-Generated Content Drives Customer Loyalty

Ratings, reviews and user-generated content are such an integral part of your ecommerce strategy. For retailers today, it is a must-have.
Ratings and reviews help drive traffic to the website, increase conversion rates, and provide retailers an inside look at …


In Ecommerce, executive summary


November 9, 2015

How Customer Feedback Can Make or Break Your Black Friday

It’s almost upon us—the most lucrative day of the year for many retailers. Black Friday is a competitive, high-stakes game. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this …


In Blog, Engagement


January 30, 2014

10 Ways to Quickly Address Consumer Complaints on Social Media

With millions of Americans logging on to social media sites like Facebook and Twitter multiple times a day, it has not only become one of the most popular ways to keep tabs on friends, but also a place to gripe …


In Contact Center, Customer Service


November 4, 2015

Don’t Be That Retailer on Cyber Monday

For ecommerce marketers, preparing for the holidays is old hat. But, with November upon us and the unofficial start of the holiday season behind us, it’s time for some straight talk about Cyber Monday.

During the holiday season, retailers …


In Blog, Ecommerce


October 31, 2015

Holiday Selling Tips: Creating the One-On-One Experience

Can you make an impact this season at this late date and meet heightened expectation among shoppers for relevance and immediacy during the holidays?

Until recently, merchants could succeed during the holiday season with a one-size-fits-all approach. Holiday gift guides …


In Blog, customer experience


October 29, 2015

Bill Blass Set to Launch Globally on November 2

NEW YORK, Oct. 27, 2015 /PRNewswire/ — Established in 1970, Bill Blass led the way for American designer brands. Today, the brand is poised to re-enter the market with a thoroughly modern strategy, catering exclusively to eCommerce customers worldwide. The launch collection, designed …


In cross-border, Global

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