Winning Customer Care

April 5, 2016




4 Ways B2B Marketers Can Successfully Drive Customer Experience

Business customer expectations have been elevated. It’s about a customer experience where everything that goes into the process of buying a product or service matters. Whether that customer returns or refers you to others depends on their customer experience.

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In B2B, Blog

mac-ipad-iphone-multichannel-300-yslider

April 5, 2016




How to Increase Sales on Your Store with Multichannel Selling

There are too many online retailers who are reluctant to break out of their comfort zone. They are comfortable selling through a particular sales channel and refuse to try other avenues.

This can be understandable though. Retailers cower at the …

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In Blog, Ecommerce

the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

global ecommerce

March 2, 2016




Q&A: The Rising Opportunity of Cross-Border Ecommerce

There’s a whole world of ecommerce shoppers, but U.S.-based merchants say they are not ready to embrace the cross-border shopper. According to Multichannel Merchant’s MCM Outlook 2016 survey, just 41.9% or respondents said their ecommerce sites are set up for …

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In cross-border, Global

the-week-that-was-300

February 25, 2016




Week in Review: UPS Invests in Deliv to Learn About Same-Day Market

UPS took a big step this week by leading a $28 million investment round in same-day startup Deliv, with the stated purpose of learning the intricacies of its business model, especially how it has succeeded in the retail space.

While some …

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In Data & Analytics, Ecommerce

Growing_Global_Conference_logo_300

March 29, 2016




U.S. Retailers are Often Oblivious to Cross-Border Selling

[caption id="attachment_82462" align="alignright" width="75"] Chuck Whiteman[/caption]

There’s a whole world of ecommerce shoppers, but U.S.-based merchants say they are not ready to embrace the cross-border shopper. According to Multichannel Merchant’s MCM Outlook 2016 survey, …

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In cross-border, Global

ThirstieLogo

February 22, 2016




Thirstie Adopts Content-to-Commerce Strategy

In an effort to stand out, rethink, grow and maintain its customer base, Thirstie, an alcohol-on-demand delivery service had to adopt the “content-to-commerce” strategy using its digital magazine “The Craft” to engage users and keep them coming back.

“The Craft” …

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In Catalog, Engagement

the-week-that-was-300

February 19, 2016




Week in Review: Ecommerce Sales Outpaced Store Growth

Ecommerce sales grew 15.8% in 2015, which far outpaced the growth of sales at bricks-and-mortar stores, according to Multichannel Merchant’s MCM Outlook 2016 survey.

According to the MCM Outlook 2016 results, bricks-and-mortar store sales grew just 4% in 2015.

MCM Outlook 2016 also revealed that the …

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In News, PR Newswire

buy-button-checkout-300

December 14, 2015




How Buy Buttons Will Enable Social Commerce During the Holidays

eMarketer predicts that holiday retail sales in the US will reach $885.7 billion this year, a 5.7% year-over-year increase. Mobile will drive sales growth as consumers become more comfortable making purchases on smartphones and retailers improve the mobile shopping experience: m-commerce sales …

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In Blog, Ecommerce

usability

February 16, 2016




It’s Not All About Mobile, It’s About Customer Experience

There’s no doubt that mobile lived up to its promise this holiday season. But if mobile is your only focus, you might be missing the point.

The story is plastered everywhere: Mobile is driving more and more revenue for online …

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In Blog, customer experience

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