key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

March 26, 2015




Set Goals – Report Results – Improve Productivity

We believe most employees want to be in alignment with your goals as a manager, and to contribute in meaningful ways to the success of your business. But as I consult with companies on benchmarking and productivity, I find many …

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In Blog, Customer Service

amazon-prime-same-day-delivery-customer

March 22, 2015




Retailers Need to Face Same-day Delivery Dilemma

Why can I order a pizza from Dominos.com and get it delivered in about an hour, but I can’t order a pizza stone online from an brick and mortar retailer and have it delivered in time to make dinner?

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In Blog, fulfillment

November 27, 2012




2012 Warehouse Management Systems Roundup

Here’s the most comprehensive guide to Warehouse Management Systems that serve direct-to-customer fulfillment locations.

You’ll find not only a comprehensive list, but comprehensive data about theses systems and the companies that manufacture and support them.

You’ll learn about staffing, customer …

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In Channel Integration, Operations & Fulfillment

November 16, 2012




Wayfair.com Doubles Warehouse Space for Black Friday and Cyber Monday

Wayfair.com, an online retailer of home goods, has doubled its warehouse space by adding a total of 200,000 sq. ft. to its facilities in Hebron, KY, and Ogden, UT in preparation for Black Friday and Cyber Monday.
Follow US! @MCMerchant …

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In Email, Operations & Fulfillment

warehouse management system, wms, order management system, OMS, operations and fulfillment, direct-to-customer, direct-to-customer ecommerce, DTC, ecommerce, ecommerce fulfillment, IBM, QuickBooks, Peachtree Software, Salesforce.com, AppRiver, Box.com, Constant Contact

March 16, 2015




Should You Look to Cloud Computing for Your DTC Operations?

I was talking with a client recently about his company’s transition over the past three years to cloud processing for order management, warehouse management and POS. He is extremely pleased with the outcome and would never go back to …

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In Blog, Fulfillment

Amazon, Amazon.com, Fulfillment By Amazon, FBA, ecommerce, ecommerce fulfillment, ecommerce operations, retail, online retail, -retail, Amazon buy box

March 11, 2015




A Fulfillment By Amazon Consideration Checklist

While Amazon may be known for its superior user experience, the services it offers sellers are just as compelling. For third-party sellers looking to optimize their Amazon strategy, Fulfillment by Amazon (FBA) lets them utilize the ecommerce giant’s expansive and …

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In Blog, Ecommerce

fulfillment center, warehouse/distribution center, distribution center, shipping/delivery, direct-to-customer, ecommerce, FedEx, Walmart, Amazon, Ikea, Belk, Wolverine Worldwide

March 4, 2015




O+F Advisor Distribution Center Roundup, March 4, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Officials announced that Fall River, MA reached a tax agreement with Amazon for a new distribution center there, part of which would also …

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In Fulfillment, Operations & Fulfillment

Order Management System, OMS, warehouse management system, WMS, warehouse, distribution center, fulfillment center, operations and fulfillment

February 26, 2015




Selecting Technology That Best Fits Your Direct-to-Consumer Business

To replace your current Order Management (OMS) or Warehouse Management System (WMS), there are a wide variety of choices. Should you go with a specialized OMS, or would an enterprise-wide system such as an ERP be the best choice?

From …

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In Automation, Blog

Operations Summit 2015, Crutchfield Corp., Cabela's, Colony Brands, Warehouse/Distribution Center, distribution center, distribution center automation, order fulfillment automation, voice-activated picking/packing, order fulfillment technology, Operations and Fulfillment, omnichannel, omnichannel operations, omnichannel fulfillment, omnichannel retail, drect-to-customer, direct-to-customer ecommerce

February 25, 2015




Choosing the Right WMS for Your Needs

How can you determine what benefits a warehouse management system (WMS) can bring to your business? One simple answer: A full function WMS provides greater control of inventory and management of labor within the four walls of the fulfillment center.

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In Must Reads, Operations & Fulfillment

Ace Hardware, Ace, ecommerce, omnichannel, omnichannel fulfillment, same-day delivery, same day delivery, Uber, Lyft, Home Depot, Lowe's Hardware, Lowe', operations and fulfillment, retail, home improvement retail

February 23, 2015




Ace Hardware Rolls Out Same-Day Delivery Test

Ace Hardware has begun a pilot program of same-day delivery via its own associates at 33 stores in select neighborhoods in Florida, Illinois, Colorado, Maryland, Texas and Arizona. It is an extension of Ace’s in-store pickup program, which is available …

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In Fulfillment, News

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