May 15, 2013




Customers Want Convenience on Their Terms, Not Yours

Convenience is continuing as a key driver in loyalty for most customers. With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. Convenience, according to …

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In Customer Relationship Management, Ecommerce

dimensional weight pricing, DIM weight, DIM, shipping/delivery, operations and fulfillment, ecommerce, ecommerce fulfillment, ecommerce operations, Dotcom Distribution, Maria Haggerty

May 6, 2013




Ship-from-Store Distribution: Is It Right For You?

In order to compete with today’s multichannel retail environment, retailers must provide access to merchandise where shoppers want it.  In order to do that, many companies are executing a ship-from-store model as part of the fulfillment supply chain, according …

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In Must Reads, Operations & Fulfillment

site-search-300

May 1, 2013




Making Your Site Search Results Stand Out

Let’s face it, not every visitor who comes to your ecommerce site it looking to buy. Sometimes they stumble upon your page through an external search engine to research a product they are interested in, or to compare your …

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In Ecommerce, Marketing

laptop-smartphone-tablet-300

May 1, 2013




Getting the Multi-Device Customer to Purchase

There are data points that can encourage you to test or try something new, and then there are data points so compelling you will lose sales if you ignore them.   Let’s talk about one of those that should make …

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In Cross Channel, Ecommerce

Amazon, Amazon Prime, ecommerce, e-retail, online retail, customer satisfaction, customer experience, shipping, free shipping, ecommerce fulfillment, operations and fulfillment, shipping clubs

April 29, 2013




Shipping and Returns Cause Headaches for Canadian Customers

Free shipping and free returns policies play a major role in the shopping habits of Canadians, according to a Forrester report, even if it means making purchases in the United States in search of the best deal.

According to The …

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In Ecommerce, Global

omnichannel-pic-300

April 29, 2013




Retailers Struggle with Omnichannel Experience

Retailers delivering customers’ expectations and provide a seamless shopping experience – in-store, online or through a mobile device will gain loyalty and a competitive advantage that drives sales, according to an article on Risnews.edgl.com.

The article cited the Accenture …

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In Cross Channel, Ecommerce

showrooming-1-300

April 23, 2013




How to Spring Clean With Customer Acquisition

There were more than 1 billion smartphones in consumers’ pockets at the beginning of 2013, according to Forrester Research Inc.’s 2013 Mobile Trends for Marketers report in February. With the proliferation of smartphones, email will continue to become more customized to subscribers …

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In CRM, Data & Analytics

Corra_Infographic-final-300-cropped

April 18, 2013




The Ecommerce Movement: 2003 vs. 2013

In the last 10 years the face of the ecommerce industry has changed significantly. In this infographic by Corra, you can go back in time and see how far the ecommerce industry has come in terms of technology.

For instance, in 2003, 5% …

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In Ecommerce, Infographics

April 17, 2013




Sears Holdings Launches Fulfilled By Sears

HOFFMAN ESTATES, Ill., April 17, 2013 /PRNewswire/ — Sears Holdings has launched Fulfilled By Sears, a turnkey fulfillment service that offers pay-as-you-go pricing for businesses seeking a simple, cost-effective solution to manage storage, picking, packing and shipping of customer orders from Sears …

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In Marketing, Marketplaces

April 9, 2013




Lessons Learned from J.C. Penney

A few questions went through my mind when I heard Ron Johnson stepped down (as the press release reads) as CEO at J.C. Penney. One was the Ron Burgundy line, “Well, that escalated quickly!” And with former CEO Mike …

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