February 27, 2014

JCPenney Makes a Commitment to Omnichannel

With sales of $1.08 billion for fiscal year 2013, an increase of 5.8%, it appears JCPenney has its ecommerce channel back on track.

And on its Feb. 26 earning call, JCPenney chairman and CEO Mile Ullman said the retailer is ready to make ecommerce …


In Ecommerce, Marketing

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

February 26, 2014

Macy’s Addresses Omnichannel and Same-day Delivery

While the fourth quarter  showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.



In Cross Channel, Ecommerce


February 23, 2014

2014 Trends and Priorities for Customer-Driven Commerce

Online merchants hoping to grow revenue and deepen customer loyalty in 2014 are finding the ground shifting beneath their feet. Their customers are increasingly coming from new locations, such as social media sites, using new devices, such as tablets, and are …


In Ecommerce, Ecommerce

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

February 21, 2014

The Key to Omnichannel Success: A Strong Logistics Strategy

There are a lot of factors that determine success in the omnichannel marketplace. But retailers are discovering that their logistics and fulfillment operations are consuming a larger share of the oxygen in omnichannel conversations than ever before.

According to a …


In Inventory, Must Reads


February 19, 2014

How Nicole Miller Built its Omnichannel Strategy

Nicole Miller is an early adopter of the omnichannel marketing approach. Thus far, it is reaping the benefits of this strategy, merging data from both ecommerce and in-store environments to provide a formidable marketing strategy aimed at boosting sales, all …


In Omnichannel, tip-sheet


February 17, 2014

Lessons Learned: The iOS 7 Transition for Retail Apps

Apple’s introduction of the iOS 7 operating system was a major event at launch time. However, many of the implications for retail mobile apps are still rippling outward. The new OS is having an impact on app performance, management mindset, and …


In Ecommerce, Marketing

February 7, 2014

5 Reasons Retailers Should Embrace Blurred Lines

Today, more than 60% of the U.S. adult population has a smartphone, while more than 50% have a tablet. This mass adoption of mobile devices (for the purpose of this article, “mobile devices” includes smartphones, phablets and tablets… let the terminology …


In Omnichannel


February 7, 2014

CVS Sacrifices Billions for Long-Term Delivery on Brand Promise

“We have about 26,000 pharmacists and nurse practitioners helping patients manage chronic problems like high cholesterol, high blood pressure and heart disease, all of which are linked to smoking. We came to the decision that cigarettes and providing health care just …


In Blog, Branding


February 5, 2014

A Look at Valentine’s Day 2014 Shopping Trends

While consumers are looking for the best deal this Valentine’s Day, finding a bargain isn’t the top priority for consumers.  According to this infographic by PriceGrabber, 59% of consumers will shop online for convenience, while 53% will shop in-store in order to …


In Infographics


February 5, 2014

5 Retail Customer Experience Predictions for 2014

There are few industries that have undergone such transformation lately as retail. What used to be a simple idea of selling goods to consumers in stores is now a multichannel experience including store, mobile devices, online marketplaces and more.

The …


In Channel Integration, Ecommerce

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