February 7, 2014

5 Reasons Retailers Should Embrace Blurred Lines

Today, more than 60% of the U.S. adult population has a smartphone, while more than 50% have a tablet. This mass adoption of mobile devices (for the purpose of this article, “mobile devices” includes smartphones, phablets and tablets… let the terminology …


In Omnichannel


February 7, 2014

CVS Sacrifices Billions for Long-Term Delivery on Brand Promise

“We have about 26,000 pharmacists and nurse practitioners helping patients manage chronic problems like high cholesterol, high blood pressure and heart disease, all of which are linked to smoking. We came to the decision that cigarettes and providing health care just …


In Blog, Branding


February 5, 2014

A Look at Valentine’s Day 2014 Shopping Trends

While consumers are looking for the best deal this Valentine’s Day, finding a bargain isn’t the top priority for consumers.  According to this infographic by PriceGrabber, 59% of consumers will shop online for convenience, while 53% will shop in-store in order to …


In Infographics


February 5, 2014

5 Retail Customer Experience Predictions for 2014

There are few industries that have undergone such transformation lately as retail. What used to be a simple idea of selling goods to consumers in stores is now a multichannel experience including store, mobile devices, online marketplaces and more.

The …


In Channel Integration, Ecommerce

February 1, 2014

TigerDirect Now Accepting Bitcoin

TigerDirect.com has announced today that they will be accepting Bitcoin - a peer-to-peer digital currency – as a method of payment on over 200,000 products. TigerDirect is the first major US electronics retailer and largest company to date to accept …


In Ecommerce, News


January 30, 2014

Big Operational Changes Needed for Holiday 2014

If Holiday 2013 demonstrated anything to ecommerce merchants, it was that that we need better ways to meet customer expectations and deliver products. So what did we as an industry learn during this challenging holiday season?  What can ecommerce and catalog …


In 2014 Predictions, Cross Channel


January 29, 2014

3 Trends from CES that will Shape Retail in 2014

Every January in Las Vegas leading brands and innovators in the consumer technology industry gather for CES, the world’s largest technology show. CES offers consumers and businesses a first glimpse of the technology that will shape our lives, homes …


In Must Reads, Technology


January 29, 2014

Bouclair Home to Focus on Omnichannel Fulfillment

With the launch of its new ecommerce site, Canadian home décor and housewares retailer, Bouclair Home, has announced a new omnichannel initiative including buy online, pickup in-store, and buy online and return in-store.

Bouclair, which is using an on-demand …


In Cross Channel, Ecommerce

January 27, 2014

Here’s the Digital Birthday Card I Made for My Wife

On Saturday, my wife’s 45th birthday, I made her this digital birthday card. I posted it to Facebook, for all our friends to see, and I was amazed at the likes and the feedback it received.

So I felt that …


In Blog


January 25, 2014

Understanding the Omnichannel Approach

Modern business has rapidly evolved over the past few decades, and the retail industry is no exception. Whereas customers traditionally received retail offers and ads from stratified, disconnected sources, retailers can now operate on a combination of all retail methods.


In Must Reads, Omnichannel

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