October 18, 2011




How to Boost Your Site’s Performance and Experience Before the Holidays

By now it’s too late to focus on the two big holiday readiness activities that you’d have liked to have kicked off in Q2:
1. An inventory/supply chain optimization project (to make sure you have the right holiday inventory levels …

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In Ecommerce

October 10, 2011




Why Steve Jobs Led the Mobile Commerce Revolution

For a while, mobile commerce was a lot like The Great Pumpkin. According to the evangelists, m-commerce was here. But no one seemed to believe it.
But as mobile commerce finally started to make an impact on retail sales last …

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In CRM, Mobile Commerce

October 3, 2011




Catalog Critique: A Look Through Delphi’s Glass

From a handful of items sold from a garage in 1972, Delphi has grown to become the largest supplier of art glass materials in the U.S. The company sells more than 30,000 items through its catalog and website, targeting both beginners …

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In Catalog

September 30, 2011




Crosschannel Retail Remains a Work In Progress

Retail continues to evolve, and the pace of change is accelerating as consumers find different ways to shop and retailers are scrambling to embrace new technologies that are reinventing the “sport” of shopping. In many ways, today’s playbook bears …

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In Channel Integration, Cross Channel

September 27, 2011




Frederick’s of Hollywood: Up Close and Personal

Frederick’s of Hollywood, the legendary lingerie and apparel cataloger/retailer, used to have siloed data that prevented a 360-degree view of its customers.
But taking a more disciplined personal approach to segmenting its customers during the past decade has …

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In Affiliate, Operations & Fulfillment

September 2, 2011




Six tactics to build brand authority

Authority sells. When consumers need or want to shop within a category, they go first to the brand they trust as the primary source of expert information and best-in-class merchandise in that category. The brand’s influence will often override even …

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In Catalog

September 2, 2011




Selecting the Right Payments Processing Platform

The payment transaction is becoming a core part of the online shopping experience. The right payments-processing platform can provide the operational infrastructure that creates and supports a truly agile ecommerce business.
But the whole payments arena is experiencing some fairly …

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In Channel Integration, Ecommerce

August 30, 2011




Study Shows Merchants Still Aren’t Multichannel

You may sell through multiple channels, but are you really a multichannel merchant? Most merchants aren’t, according to a study conducted in April by cross-channel commerce solution provider CrossView.
The study examined 25 retailers across four channels: online, in-store, mobile and …

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In Uncategorized

August 25, 2011




3 Tips to Avoid Daily Deal Disasters

We’ve all heard the horror stories of daily deal disasters: a merchant signs up for a 90% off deal on a giant group buying site, sells a bazillion and two vouchers, and goes out of business. Yes, it happens. But, …

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In Ecommerce

August 18, 2011




Will Chico’s Take Boston Proper Into Retail?

Retail stores may be in the cards for women’s apparel cataloger Boston Proper, now that cataloger/retailer Chico’s has agreed to acquire it.
In the deal announced yesterday, which is expected to close within 45 days, Chico’s will …

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In Retail

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