January 19, 2011




Survey Says: Retail Associates Want Mobile Capabilities

The majority of surveyed retail associates, 55%, believe that this holiday season’s shoppers were better connected to consumer information than in-store associates. That’s largely because of the increasing availability of online shopping tools and mobile phone applications that allow …

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In Uncategorized

January 11, 2011




Selling on Amazon and Google Boosts Merchants’ Margins

Merchants who have been reluctant to sell on third-party ecommerce channels may have a reason to give it a try.
Ecommerce platform provider Mercent says its retail clients participating in Amazon.com’s “Selling on Amazon” third-party marketplace program and through …

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In Ecommerce

January 5, 2011




Macy’s To Expand Ecommerce Division

General merchant Macy’s says it will boost its ecommerce presence and add about 725 positions over the next two years to support its Macys.com and Bloomingdales.com websites. Macy’s aims to incorporate a multichannel strategy that will allow customers to …

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In multichannelmerchant.com/ecommerce/news

December 2, 2010




Thanksgiving Weekend Marks Strong Start to Shopping Season

Golf equipment and apparel merchant Golfsmith had a good weekend. The retailer posted its biggest web demand day ever on Black Friday – and almost doubled that volume on Cyber Monday.
While Golfsmith senior vice president-direct to consumer Steve Larkin would …

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In News

December 1, 2010




M&A Was MIA in 2010

MULTICHANNEL MERGERS AND ACQUISITIONS ACTIVITY PROGRESSED from “pretty dead” in 2009, to “missing in action” in 2010.
Just five deals in the catalog segment were announced in the third quarter, according to Chris Kampe, managing director for investment firm Tully & Holland. Last …

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In Channel Integration, Cross Channel

December 1, 2010




How the Mobile Channel May Hurt Your Business

TIM PARRY: M-commerce may not just be a convenience for your customers, but a hindrance to your business. The emergence of barcode readers on smart phones, plus the price-conscious consumer, equals more people possibly buying from Amazon.com while standing …

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In Ecommerce

December 1, 2010




2010: The Year in Multichannel

WHAT WERE THE BIG INDUSTRY STORIES for 2010? It’s always hard to reduce a year to a few concise bullet points — especially when you cover as many topics as MCM does. But there are a few that stand out.
The DMA’s …

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In Channel Integration, Cross Channel

November 12, 2010




Journeys Shares Lessons Learned from Mobile Launch

Journeys, a retailer of footwear for teens and young adults, launched a mobile channel in April, deploying Virid’s marketAgility Mobile Solution. The new platform allowed Journeys to use a single content-management system for both its m-commerce and ecommerce channels.

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In Channel Integration, Ecommerce

November 1, 2010




Q & A: CashStar’s David Stone on the Growth of E-gift Cards

Ecommerce has helped gift cards quickly evolve from paper to pixels. Last year, between Black Friday and Christmas Eve, digital gift card provider CashStar saw e-gift card sales increase 1,129%. Christmas Eve was the highest selling day of the year, with …

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In Ecommerce

October 22, 2010




Systemax Opens New Georgia DC/Store

Computers manufacturer/marketer Systemax opened a new distribution center in Jefferson, GA, which will create 400 jobs in the next five years. What’s more, the facility includes a TigerDirect retail store and business sales office.
The new DC encompasses 460,000 sq. …

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In Operations & Fulfillment

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