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June 12, 2013




Study Shows Consumers Want Seamless Shopping Experience

Integrating in-store, online and mobile shopping channels is the best thing retailers can do in order to improve the shopping experience according to half of the respondents of the recent Seamless Retail Study by Exolevel.  The study found that 89% of …

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In Channel Integration, Ecommerce

cell-phone-1

June 5, 2013




How to Improve Post-Sales Support through Mobile

Mobile commerce has arrived. A surge in tablet adoption – with one-third of American consumers expected to own one by 2015 – and the near ubiquity of smartphones has created a tipping point for mobile retail. By the end of 2017, mobile retail sales …

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In Contact Center, Cross Channel

June 2, 2013




Social and Gamification in Retail: A Recipe for Tremendous Growth

Gamification has moved beyond the realm of being a clever idea as it rapidly evolves into a key marketing and advertising tool for retailers and brands. According to a recent report by Gartner analyst Brian Burke, 50% of companies involved in …

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In Content Mgmt, Ecommerce

GooglePic

May 31, 2013




Google Continues Evolving Shopping Experience

Google is steadily making changes to its online shopping experience for consumers.  In just a few months, the search engine has made several announcements in order to compete with the likes of Amazon and its brands.

“Google has been the …

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In Analytics, Ecommerce

same-day-delivery-image-300

May 31, 2013




Same-day Delivery Means a Focus on Brick-and-Mortar

Same-day delivery in the United States is an elusive beast. Almost every online retailer wants to do it, but many are scratching their heads as to how.

When is comes to getting into the realm of same-day shipping it’s …

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In Amazon, Ecommerce

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May 28, 2013




How Same-day Fulfillment Works

Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Unlike a few months ago, retailers now have more same-day options to evaluate and test, including both in-house and outsourced approaches. In …

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In Infographics, Operations & Fulfillment

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May 23, 2013




Amazon Tops Walmart in Brand Ranking

Amazon topped Walmart with a brand value of $45.7 billion and saw its value grow by 34% while Walmart grew by 5% to $36.2 billion in a top brand ranking, according to an article on AdAge.com.   The ranking done by BrandZ Ranking, credits …

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In Ecommerce, Global

google-300

May 21, 2013




Google Checkout to Retire In November

Google announced this week it would be retiring its Google Checkout in November of this year as the company transitions to Google Wallet, a platform enabling merchants to meet the demands of a multi-screen world where consumers shop in-store, at …

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In Ecommerce, News

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May 21, 2013




Mobile Expected to Skyrocket

It is expected that by 2015, mobile internet usage will surpass desktop internet usage.  Yesmail Interactive created this infographic displaying how mobile have impacted consumer shopping patterns and the interaction between brands and social media. Shoppers using mobile devices are actually …

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In Ecommerce, Infographics

May 15, 2013




Customers Want Convenience on Their Terms, Not Yours

Convenience is continuing as a key driver in loyalty for most customers. With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. Convenience, according to …

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In Customer Relationship Management, Ecommerce

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